Phil Morris Head of Project Management Office

First Utility Background and context A different kind of energy company Growth Maturity PMO Type Challenges Dynamic PPM

A different kind of energy company First Utility is an energy company that genuinely wants to help consumers spend less on their energy bills. We do this by: Offering lower pricesCampaigning for Industry changeHelping customers use less

TV Adverts “The Negotiation” “Lawrence of Warwick” “Pennies” Sponsorship You may have heard of us First Utility is the UK’s largest and fastest growing independent energy supplier.

Some highlights Started in First Utility started out of First Telecom 2011 #21 Sunday Times Fast Track My Energy product launched #20 Sunday Times Fast Track Fix the Switch Campaign launched Partnered with Shell #24 Sunday Times Fast Track million customer accounts and 900 staff Launched 1 st TV Advert – Pennies Fix the Switch Success #55 Sunday Times Fast Track 100 #91 Sunday Times Top Track 250

Growing fast 2011 Total Other = 0.6% 2014 First Utility = 2% Others = 6% 52k700k

Growing fast

Speed and innovation meet growth and maturity

Which flavour of PMO? Support Expertise, templates, best practices Access to information and expertise on other projects Assurance & Control Control project-related activities, processes, procedures etc. Documentation including adoption of methodologies, templates, forms etc. Conformance to governance Directive Delivery through providing project management experience and resources Professional PMs and BAs from the PMO are assigned to the projects

PMO – a business change function PMO

PMO Challenges What’s a project? What’s project management? Why do you want to know what resources I have? We don’t have project resources, we just get it done My team’s idle My team’s fully utilised to the end of the year It’s not a project, I need it done quickly Why do our projects go over schedule, over budget?

PMO Challenges Projects are all about people Implement a simple method, terminology, lifecycle Provide supporting tools but don’t risk ownership The roles of project participants: Sponsor is key, and poorly understood (at odds with entrepreneurial spirit?) Capacity / resource management information to allow decision making on a portfolio of projects.

PMO Challenges Strategic Objectives Run the business Portfolio Management Change the business Business as Usual Managed benefits Managed projects

Dynamic PPM How do we match resources available to our appetite for change? How do we get everyone focussed on a single list of things to do? How do clearly state priorities? How do we (quickly) explore different scenarios? Wouldn’t it be great if we could drag-and-drop projects?

Dynamic PPM

Exec Department Heads Managers & teams Project management & project collaboration Work management and integrated PPM Portfolio-level management. Smaller user-community. Support and champion the principles Few Many

Time for questions