Measuring Our Success assessment of a library-based specialized information service Carrie Iwema, PhD, MLS John LaDue, MLIS Ansuman Chattopadhyay, PhD.

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Presentation transcript:

Measuring Our Success assessment of a library-based specialized information service Carrie Iwema, PhD, MLS John LaDue, MLIS Ansuman Chattopadhyay, PhD Health Sciences Library System University of Pittsburgh MLA ‘09

Molecular Biology Information Service Workshops Website Software Licensing Consultations

Survey: Logistics Opinio  23 questions Distribution  Website—new window (3 wks)  —>1700 recipients (3x)  Website—home page (1 wk)

Survey: Demographics completed responses (191) 45 departments  MMG, Medicine, Path, Cell Bio/Phys, Immunology 64% School of Medicine 37% faculty, 25% postdoc, 23% student 3 = Bioinformatics experience level (1-5) 63% PC vs 37% Mac

Survey: Usage & Awareness Services Usage Services Initial Awareness

# OBRC queries/month

Website Activity (WebTrends) Avg # page views/day: 4,414  33% increase over last year Busiest time: Tuesdays, 2pm EST Top pages: Home page, OBRC, PCR, Tutorials Int’l: Canada, India, Germany, France, UK, Brazil US: PA, NY, CT, CA, TN, VA Top referrers: Google (int’l), HSLS home page

Survey: Website Homepage Usage

Survey: Website search.HSLS.MolBio Usage TUTORIAL FORMAT Video = 66% Written = 54% TUTORIAL TOPICS SNPs, GWAS miRNA, RNAi Protein structure modeling Primer design HapMap Sequence alignment Immunoinformatics

Workshop Stats student staff other Attendance time period = 20 months (9/07- 4/09) # topics = 12 # classes = 56 # attendees = 703 # attendees/class = 13 (3-29) # classes/month = 3

Survey: Workshops Popular workshops  Pathway Analysis Tools  Genetic Variations Resources  Vector NTI (licensed tool) Workshop suggestions  Advanced classes  Neuroinformatics  Database management  Analysis: SNP, promoter, microarray, pathway…

Survey: Licensed Tools Suggested Tools MacVector Partek (microarray/copy # variation) Graphpad Prism (biostats) Oncomine (Cancer gene expression analysis) Lasergene (sequence analysis) Golden Helix (SNP & Variation suite) Usage (236)(164)

Survey: Consultations “They are good at their work and help people generously.” “…lecture to our dept was very worthwhile and increased my use of the site substantially.” “Thanks for offering us such a great service!” “Please expand even further.” “…issue resolved, but it shouldn’t have taken so much effort. All of these resources are useless w/o any assistance in accessing/ using them.”

Ramifications Advertising  Posters  Journals & bioinformatics blogs Teaching  Advanced workshops  Departmental seminars  Curriculum integration Collaborations  ULS (main campus library system)  CTSI (clinical-translational science) Website  Online tutorials—video & text  Blog sharing (Bitesize Bio)  Automate OBRC database Mac-compatible licensed tools Write grants & articles WorkshopsWebsite Software Licensing Consultations

Thank you! Any questions? Carrie Iwema