Hinton St George & Locality Rural Community Services Limited ANNUAL MEMBERS’ MEETING 16 th January pm

Agenda Chairman’s welcome Apologies Approval of Minutes of Annual Members’ Meeting of 7 th February 2014 Committee Report including Annual Statement of Accounts for year ending 30 th September 2014 and Membership Report Elections to the Management Committee Resolutions Open Forum

Minutes of last AGM Approval – proposer and seconder please Matters arising: Reducing wastage - much improved Increasing gross profit on sales to above 24% - stock write-downs have affected this Increasing turnover to around £220,000 - modest improvement, still some way to go

REPORT TO MEMBERS Overview Financial Report Operations Membership

SHOP & Post Office Overview for year ending 30 th September 2014 OUR

Overview A more settled year Staffing situation improved – but Improving sales/reduced costs Increasing volunteer competence Cash reserves still healthy Shop profitable for the first time BUT Turnover/margin still growing too slowly

SHOP & Post Office Financial Report for year ending 30 th September 2014 OUR

Summary Profit & Loss Account Year Ending 30 th September Turnover190, ,917 Cost of sales (150,832) (144,304) Gross profit 39,514 (20.8%) 43,613 (23.2%) Other income - PO 14,430 12,208 - Flat rental/misc 7,971 4,819 Gross profit inc other income 61,915 60,640 Operating expenses (51,492) (64,028) Trading profit (ex finance, depn.) 10,423 (3,388)

Profit/Loss after financing Trading profit (previous slide) 10,423 (3,388) Finance costs (net interest) (6,837) (7,511) Net profit (after finance) 3,586(10,899) Other income (grants, donations) 5,137 23,744 8,723 12,845 Depreciation (4,259) (6,652) Surplus for y/e ,464 6,193

Operating Expenses breakdown Staff costs40,51946,552 Premises costs 6,180 11,698 Administrative costs 4,793 5,778 Total expenses51,49264,028

Summary Balance Sheet as at 30 th September 2014 Fixed assets (property value etc) 392,467 Net current assets 46,244 Total net assets 438,711 Total loans outstanding (207,676) Net assets at 30 th Sept £231,035 Net assets at 30 th Sept £226,426

An improving trend Quarterly shop sales: Q147,020 (-11.5%) 53,143 Q242,514 (+0.1%) 42,488 Q349,374 (+9.1%) 45,253 Q451,438 (+9.4%) 47, ,346 (+1.3%) 187,917 As per accounts

Trading Forecast y/e y/e Turnover201,030 (+4.8%) 190,346 Cost of sales157,204 (150,832) Profit on sales 43,826 (21.8%) 39,514 (20.8%) Post Office income 11,800 14,430 Other, inc. Rental income 7,405 7,971* Gross profit 63,031 61,915 Wages (39,686) (40,519) Other Operating expenses (11,530) (10,973) Net Profit (before finance) 11,815 10,423 Finance costs (interest) (7,250) (6,837) Net profit (after finance) 4,565 3,586 Other income – grants etc 3,000 5,137 Forecast profit for y/e ,565 8,723

Trading Update y/e y/e First quarter turnover £53,000 £47,000 AN INCREASE OF 13%!

Cash Forecast Cash as at 30 th September ,374 Trading profit for y-e 30 th Sept ,815 52,189 Less Finance costs 7,250 Capital expenditure 9,000 Loan repayments 11,327 24,612 Grants, donations etc 3,000 Cash at 30 th September ,612

SHOP & Post Office Operations Report to Members for year ending 30 th September 2014 OUR

Operations our SHOP our VOLUNTEERS our PROPERTY 0ur GARDEN Future challenges

our SHOP Greater staffing resilience Stability leading to more time for improvements to layout Website re-vamped Wine sales continue to increase Fruit and veg. sales still improving Wastage reduced, write-down of old stock

our VOLUNTEERS Some excellent new recruits – more needed High level of expertise of core volunteers Magnificent response during Di’s absence As always, thanks to our Rotameisters – and a notable response to calls for help Another successful summer barbecue

our PROPERTY Few maintenance issues in shop Stable tenants in flat – but leaving mid-year Committee reviewing need to employ agents Minor maintenance issues in flat Garage roof complete, re-pointing walls weather-dependent Tenant found for garage after public tender, should be let beginning February

our GARDEN Thanks to Steve Turvey for mowing the grass Thanks to all who have taken part in the 60 minute makeovers – please help if you can Major clearance at far end undertaken Repairing gazebo but shed needs demolition Committee reviewing future options

Future challenges Increasing turnover - need £220k for safety - better merchandising and customer experience Stocking what people want to buy - listening to our customers, new products Increases in interest rates - replace Lloyds mortgage with fixed rate loan? Increasing volunteer numbers - never was so much owed by so many to so few! Maintaining pressure on operating costs

SHOP & Post Office Membership Report for year ending 30 th September 2014 OUR

Membership Report 367 Paid-up Members as at 30 th September new members since last AGM Sadly, 1 member passed away in the year Encouraging new residents to join Member communication by , newsletter and website

SHOP & Post Office Elections to Management Committee OUR

Current Committee Members and roles Richard Monk - Deputy Chair - property Jeremy Rook - Treasurer Jane Jackson – Secretary, membership Patricia Heelis – customer/volunteer issues Keith Hurse – Post Office Nick Kirby - EPoS and stock control Ann-Marie Lawson (co-opted) – family needs Andrew Norton – IT, website and comms Michael Phillips – handyman Mike Mills-Roberts – licensee

Retirement by Rotation and Leavers Committee members retire at 3 rd AGM after they were elected, but can offer themselves for re-election. David Clements and Richard Monk retire by rotation and offers themselves for re-election. Michael Phillips has decided to resign

Elections to Management Committee Constitution requires not less than 4 and not more than 12 committee members Currently 10 elected members – 1 resignation With two retirements by rotation, up to 5 vacancies Valid nominations received from David Clements, Ann-Marie Lawson, Richard Monk, David Wheeler,

Election Constitution allows voting on show of hands, unless requested otherwise? David Clements- those in favour/ against Ann-Marie Lawson- those in favour/against Richard Monk- those in favour/against David Wheeler- those in favour/against

SHOP & Post Office Formal Resolutions OUR

RESOLUTIONS 1.Accounts To approve the annual accounts for the year ending 30 th September Proposer and seconder, please.

RESOLUTIONS 2. Reporting Accountant To authorise the Management Committee to dispense with a full professional audit for the year to 30 th September 2015 and to appoint a Reporting Accountant at its discretion. Proposer and seconder, please.

RESOLUTIONS 3. Annual Report To approve the committee report to members for the year ending 30 th September Proposer and seconder, please.

OPEN FORUM Please state your name.