BACKLOG ISSUES State of Delaware Division of Corporations Executive Strategic Planning Conference October 13-15, 2004

WORK RECEIVED WORK COMPLETED BACKLOG FACTORS AFFECTING BACKLOG

Average Received: Average Completed:

Average Work Completed 2003: Average Work Completed 2004:

Average Received: Average Completed:

BACKLOG Corporations – 2003 – 2004

Acceptable Backlog: 3 Days

BACKLOG Corporations – 2003 – 2004 UCC – 2003 – 2004

Acceptable Backlog: 3 Days

BACKLOG Corporations – 2003 – 2004 UCC – 2003 – 2004 Customer Service – 2004

FACTORS AFFECTING BACKLOG Equipment and Technology Staffing Priority Workload Holidays / Closings Training