Thomas Murphy, Director, Compensation Service 1 Veterans Benefits Administration Compensation Service NACVSO 2014 Conference Grand Rapids, Michigan

Thomas Murphy, Director, Compensation Service 2 Updates Backlog and Inventory Process Updates Technology Updates Topics

Backlog Updates Backlog is at 289,942 Inventory is at 568,765 Completed more than 500,000 of our oldest claims in 2013 Issue Based Accuracy – 96.24% Claim Based Accuracy – 90.26% Thomas Murphy, Director, Compensation Service 3

4 Backlog and Inventory

Thomas Murphy, Director, Compensation Service 5 New “Ready-to-Rate” FDCs requires submission with all evidence needed to decide the claim (complete medical exams, DBQs, etc.) Centralized Mail & Privacy Act/FOIA PA/FOIA – pilot to centralize processing of requests to Records Management Center (RMC) Proposed Standard Forms Rule HAIMS Update Automated Disability Benefits Questionnaires (DBQ) 26 DBQs automated in Spring 2014; auto-populated in VBMS 11 Updated DBQs Dependency Claims via Rules Based Processing Process Updates

Thomas Murphy, Director, Compensation Service 6 More than 86% of VBA’s inventory is electronic Electronic Regional Office (eRO) launched in Newark electronically processed claims in VBMS 422,000+ claims have been completed using this digital system VBA receives approximately 1,500 claims weekly through eBenefits 1,300+ VSOs can digitally access VBA via the Stakeholder Enterprise Portal VA currently has more than 3.6 million eBenefits users 626 million images to date scanned through Veterans Claims Intake Program (VCIP), and turned into electronic records in VBMS Process Update: Digital Environment

Thomas Murphy, Director, Compensation Service 7 Technology Updates Advanced Generations of VBMS/Embedded Rules Engine digests data from files in VBMS, computes proper disability percent levels generates text for rating decision and notification letters currently covers 74% of diagnostic codes Increased use of Tele-health Exams offers disability exams via video; provides greater access for rural Veterans Gold Standard Service Treatment Records securely transmitted between DoD and VBMS VSO-Focused Technologies self-service access through VBMS service features in SEP, direct claim submission using Digits to Digits (D2D) & future online chat for all users

Thomas Murphy, Director, Compensation Service 8 Questions?