Inmate Phone RFP Protest Digital Solutions/Inmate Telephone, Inc. (DSI ITI) - Top ranked firm by Procurement Committee. Global Tel Link (GTL) – Protest is based upon Reference Checks and Fees. Public Communications Services (PCS) – Protest is based upon Fees.

DSI ITI GTL PCS Summary of References 5 3 4 6* 1 Vendor Ref Checked Ref 3+ yrs exp Ref 1,000+ beds RFP Score Vendor Status DSI ITI 5 3 4 Procurement Committee Consensus GTL Procurement Committee Consensus PCS All RFP reference criteria met Teletrust 6* 1 ELIMINATED Embarq Intelemate Securus *An additonal reference check was made in error with no impact, as vendor was eliminated.

Difference of 1% equates to ~ $28,000 a year GTL & Revenue Vendor GTL DSI ITI Commission 61.5% 60.5% Difference of 1% equates to ~ $28,000 a year RFP Cost Score 5 RFP Demo Score 3.8 4.9 DSI ITI offered superior functionality in the following areas: Speech recognition technology (Call IQ). Calls are transcribed and flagged for investigative purposes. Vendor provides continuous updates of slang and custom phrases used by law enforcement. Jail’s inmate management system is updated in real-time at Booking, and enables seamless integration with Medical scheduling. DSI ITI’s additional functions will provide County with greater value for projected revenue.

PCS & Cost PCS offered a flat-rate, annual commission of $1.5M Procurement Committee preferred offering based upon percentage of revenue, and Identified three issues with flat-rate: Amount of $1.5M offering is comparable to last year’s revenue. Other competitors offered commission percentage of revenue. Inmate population is forecasted to increase over next five years. Revenue will increase, as inmate population grows. RFP include requirement for integration with jail Commissary system. The use of inmate commissary funds is projected to increase revenue significantly, as inmates may use their funds to make calls, rather than calling collect.

DSI ITI Advantages of DSI ITI solution over the competitors: Saves officer time and salary costs. Converts speech to text and flags calls for investigative purposes. Provides continuous updates (by vendor) to phone dictionary of slang, gang phrases. Updates Jail’s inmate management system in real-time at Booking, and includes seamless integration with Medical scheduling. Alerts jail and law enforcement (via email with transcription of relevant calls).

Additional advantages of DSI ITI: Searches data so investigators do not have to listen to every call. Prioritizes calls that may contain illegal activity. Drug busts - Charlie, Blow, Big C Murder-for-hire Gang activity Goes directly to the point in recorded conversation where certain topic was discussed.