Case Study: Surgical Instrument Service Consolidation/Internalization I/T Technology Management Division Clinical Engineering – Diagnostic Imaging Service.

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Presentation transcript:

Case Study: Surgical Instrument Service Consolidation/Internalization I/T Technology Management Division Clinical Engineering – Diagnostic Imaging Service - Technology Assessment & Planning

Banner Health I/T Technology Management Division Non-profit multi-state health system 28 Acute care hospitals; MDACC, BIMC, BGFMC, BCGMC, BFCMC, UMAC

Banner Health Vital Stats I/T Technology Management Division  275,000 pieces of medical equipment  Medical equipment net asset value = $35 billion  5,500 beds  43,000 employees  205 operating rooms

20/20 Vision I/T Technology Management Division

Background I/T Technology Management Division  Banner Technology Management Clinical Technology Assessment and Planning Diagnostic Imaging Service Clinical Engineering ENTECH (ISO)

Background I/T Technology Management Division  Charged by leadership to: “Think outside the Box”  Budgetary challenges HealthCare Reform; Obama Care, Affordable Care Act, etc… Decentralized service expense Centralized service expense

2 Target Services I/T Technology Management Division  Flexible Endoscopes  Rigid Endoscopes  Surgical Power Tools Stryker System 6 & 7  Surgical Hand Instruments Sharpening & Repair

I/T Technology Management Division

“Herding Cats” I/T Technology Management Division  Key stakeholder multi-disciplinary team C-Suite Endoscopy Perioperative Sterile Processing Clinical Engineering Supply Chain

Communication I/T Technology Management Division  Meet on a regular frequency Develop charter Subcommittees Financials Selection criteria RFP

I/T Technology Management Division  Scope of work  Specific timelines for deliverables  Vendor site visits

RFP I/T Technology Management Division  Repair service evaluation Per modality Per discipline  Risk share model Create win-win opportunities for both organizations

RFP I/T Technology Management Division  Escalation Protocol  Original Equipment Manufacturer Specialty Scopes Olympus flexible ultrasound scopes Divinci

“Go Live” I/T Technology Management Division  Expense realignment  Escalation protocol  Customer web portal  Onsite instrument service lab

“Entrance Area” I/T Technology Management Division

“Surgical Service Lab” I/T Technology Management Division

“LEAN Work Bench” I/T Technology Management Division

“Flexible Scope QC Station” I/T Technology Management Division

“Flexible Scope Sink” I/T Technology Management Division

“Metal Filter System” I/T Technology Management Division

Monitoring I/T Technology Management Division  Scheduled partnership reviews Operational metrics  Turn times  Educational opportunities  Operational efficiencies  Loaner pool utilization

Monitoring Cont. I/T Technology Management Division Warranty repairs Financials Share best practices Work flow analytics

Questions I/T Technology Management Division ? Frank Cabrera Sr Director Clinical Engineering Banner Health