1 CPAC: The Community Planning & Advocacy Council Creating Community Solutions Management Assistance Program (MAP) Presentation to Nonprofit Development Center of Southern New Jersey February 15, 2007

2 CPAC’s Mission CPAC’s mission is To build strong and compassionate communities in Greater Camden County, To protect and improve the quality of life for vulnerable people, And to promote social, racial, and economic justice.

3 Since 1983: CPAC CONVENES State Mandated Programs on behalf of Camden County Government :  County Human Services Advisory Council (HSAC) and its various sub-committees  Comprehensive Emergency Assistance System (CEAS) – the Homeless Network Planning Committee (HNPC)  Management Assistance Program (MAP)  Camden County Mental Health Board (MHB)  County Youth Services Commission (YSC)  Juvenile Multi-disciplinary Team (JMDT)  Camden County Mental Health All Hazards (Bio- terrorism) Planning Committee

4 CPAC CONVENES on behalf of Camden County Government:  Children’s Inter-Agency Coordinating Council (CIACC)  Partnership Quality Assurance  (QA)/ Implementation Team (Children’s Mental Health)  Commission on Child Abuse & Missing Children (COCAMC)  Youth Empowerment System (YES)

5 CPAC ALSO CONVENES:  Camden County Child Welfare Planning Council (CWPC)  Retired Senior & Volunteer Program (RSVP)  Youth Volunteer Corp (YVC)  Camden City Healthy Start Evaluation Committee

6 ORGANIZATIONAL HISTORY  Founded over 70 years ago in  Serves Camden County and Southern New Jersey.  Board of Trustees composed of community and religious leaders, consumers, and members of the business community.  United Way agency – 60 years  Works with over 350 health and human service agencies throughout the region.  Works with over 800 volunteers.

7 ORGANIZATIONAL HISTORY CPAC was instrumental in the creation of various community agencies/systems:  The AIDS Coalition of Southern NJ  Battered Women’s Shelter  The Food Bank of South Jersey  REACH System (Welfare Reform)  Youth Empowerment System (YES)

8 CPAC AREAS OF EXPERTISE  Advocacy for vulnerable citizens and Health and Human Services agencies, bringing funds resulting in over $40 million of services in Camden County.  Convenes citizens, consumers, providers, government and businesses to plan and coordinate social services regarding funding and to solve community problems.  Health, Mental Health & Human Services RFP Process & Fund Recommendations.  Health, Mental Health & Human Services planning and needs assessments.  Planning for Child Welfare Reform and implementation of Camden County’s Child Welfare Planning Council (CWPC).  Implementation of community process resulting in Camden County Care Management Organization (CMO) and Family Support Organization (FSO).

9 Human Services Department CPAC facilitates the RFP process for Camden County government for County Human Service grant funds, SSH/TANF funds, Emergency Service Grant funds and PEER Grouping funds. CPAC also facilitates the RFP process for United Way of Camden County for Federal Emergency Management Assistance (FEMA) funding.

10 So…. Now that you know a little bit about CPAC – just what is MAP?

11 MAP is… Management Assistance Program (MAP) is an administrative initiative by the NJ Division of Youth and Family Services to establish county level partnerships with United Ways, Human Services Advisory Councils and County Governments.

12 MAP is…. Designed to provide human service organizations with enhanced managerial and administrative skills to measure the effectiveness and efficiency of customer services.

13 The MAP Program uses Human Service Performance Standards The Standards serve as a common tool enabling organizations  to internally evaluate their own level of performance,  to develop planning skills,  to prepare for review by a variety of assessment teams, and  to serve as a training system for Governing Board members.

14 Human Services Performance Standards may serve as…  An organization’s primary planning and self-evaluation guide  As an organization’s annual performance plan which may serve as an RFP or provide data to complete an RFP  A technical assistance service for organizations enabling them to maintain high standards of professional practice

15 Human Services Performance Standards may serve as…  A common process for monitoring, evaluating and planning through which funding entities and Human Services planning bodies may assess a service organization’s performance  A valuable tool to train and inform volunteer leadership and governing board members on a broad range of organizational matters.

16 How does MAP work?  An agency uses the Human Services Standards to complete a MAP application binder used for Desk Top review.  Organizations have their managers, governing board members, supervisors and staff to participate in the process.

17 How does MAP work (contd)  The MAP application is reviewed by a community review team. Review Teams may do actual observation or Desk Top review (depends on the county).  Review Team reviews documentation for each standard and rates each.

18 How does MAP work (contd) The Performance Planning and Assessment System Components:  Administration  Planning  Program  Community Relations  Finance  Property & Equipment  Compliance

19 How does MAP work (contd)  Review Team shares findings with the organization.  The agency then receives a letter summarizing their review and providing a MAP score which is good for 5 years.

20 Resources  Technical assistance resources such as Skills Banks or Volunteer Centers are available in counties that participate in MAP.  Each county that uses the Human Services Performance Standards has its own resources.

21 Who uses MAP? The Human Services Performance Standards may be applied to organizations funded by Federal, State, County, City, United Ways and private foundation grantors.

22 For example… In Camden County, agencies that apply for County Human Service Grants, SSH/TANF, Emergency Shelter Grant and Federal FEMA dollars MUST BE MAPped.

23 Also… The United Way of Camden County and CPAC are piloting a “Common Funding Application”. This incorporates the use of a common application for funding under Camden County and United Way dollars with the MAP program.

24 For More Information…. Hilary Dugger Colbert, MPA Director of Planning & Research CPAC Cooper River Square 6991 North Park Drive East Building, 3 rd Floor Pennsauken, NJ (856) Note: Human Services Performance Standards can be found on CPAC’s web site