1 Presentation to the Canadian Association of Movers Major Jean Claude Collard, MBA Department of National Defense J4 Mat DG Log/Transportation 2 19 September 2005

2 Outline -IDC; a definition -IDC mandate -IDC Roles & Responsibilities -IDC Objectives - No stats - Questions

3 Outline -Contracts review -Posting Value Index Results: -Carrier compliance -Customer satisfaction -Claims satisfaction -Questions

4 Domestic Contract 2 years contract + 3 times 1 year option Started on 1 April 2001 On 1 April 2005  3rd option year End of contract  31 March 2006

5 Domestic Contract Draft RFP - 1 March 2005 –4 years plus 3 one year options Final RFP – End September 05 Bid evaluations – End November 2005 Contract in place - 1 Apr 2006

6 International Contract 2 years contract + 3 times 1 year option Started on 1 November 2001 On 1 November 2004  2 nd option year End of contract  31 October 2006

7 International Contract Draft RFP - November 2005 Final RFP – January 2006 New contract - 1 November 2006

8 Posting 101 A very complex process –105 Military Occupations –More than moves –Moving target VCDS priorities Release, CRA, personal/ family Op Tempo Imposed restriction Positions available Structure change

9 Posting 101 Why do we post CF member ?  CF needs  Op tempo  Recruiting  Promotion  Training  Career progression  Reorganization

10 Boards of promotion Sep - Nov Consultations Oct - Dec Plot Nov - Dec Site Visits Dec - Mar Msgs Mar - Apr Adjustments/ Ajustements Apr - Jun PERs Apr- Jun Posting Cycle

11 Value Index Business distribution –Numbers of move = Business shares –Regional focus Fine tuning tool; From GESS to CSSS

12 Value Index Carrier Compliance Customer Satisfaction Claims Satisfaction

13 Carrier Compliance

14 Peak Period 21 June - 21 July Number of moves

15 QCI Results Period Apr Aug 05 QCI Satisfactory4822 (86.6%) 5459 (89.2%) 4617 (87.1%) Unsatisfactory

16 Customer Satisfaction

17 GESS Average satisfaction score (scale of 1-5):

18 GESS Breakdown of "Yes"/"No" responses

19 Average claims satisfaction score (scale of 1-5):

20 Claims Survey - Breakdown of "Satisfied"/"Dissatisfied" responses

21 QUESTIONS