CMB Monthly Webinar HR: Staff Development – More than a Professional Thing? Stephanie Goble, JD, SPHR Finney Media November 20, 2013

“If businesses managed their money as carelessly as they manage their people, most would be bankrupt.” -- Ram Charan

Overview 3. World of Engagement 4. World of Expression 2. World of Enrichment 1. World of Earnest MOTIVATION VISION CONFLICT GROWTH

1. The World of Earnest VISION Q: Why do businesses exist? -Answer: To Create a Customer. - Typical Answer: To make a profit.

1. The World of Earnest VISION Creating a Customer? a)Acts 17: Apostle Paul b) John 1: Jesus

1. The World of Earnest VISION Strategic Intent How has God uniquely called your radio station to minister to your customer? Strategic Intent:

1. The World of Earnest VISION Strategic Intent Q: In what way has God uniquely called your radio station to minister to your customer? The answer - is your station’s VISION statement.

1. The World of Earnest VISION Example: God’s Vision for the Apostle Paul: “Go! For I will send you far away to the Gentiles.” Acts 22:20-21 (also see Acts 9:15)

“You can dream, create, design and build the most wonderful place in the world… but it requires people to make the dream a reality.” -- Walt Disney

2. World of Enrichment Strategic Intent Capabilities Capabilities: The resources available to a station which enable it to carry out its vision. GROWTH

2. World of Enrichment Strategic Intent Capabilities People ARE the strategy. GROWTH

2. World of Enrichment Strategic Intent Capabilities Options: Hiring Practices? a. Hire fast, fire fast. OR b. Hire slow, fire slow. GROWTH

2. World of Enrichment Strategic Intent Capabilities Options: Hiring Practices? i. Hire from outside. OR ii. Promote from within. GROWTH

2. World of Enrichment Strategic Intent Capabilities Hiring: 4 Major Components I. Personal Traits. II. Skill Mix. GROWTH III. Relationship Building. IV. Judgment about People and the Business.

I could leave our strategic plan on a plane, and it wouldn’t make any difference. No one could execute it. Our success has to do with execution… Talented, professional, motivated people who care are our real competitive advantage. -- CEO Robert Kovacevich

3. World of Engagement a. Remind about the Vision b. Discuss and outline different behavior, words, and actions -- What does “success” look like? -- Be specific! MOTIVATION SI C HR

3. World of Engagement b. Reinforce the process & offer support with encouragement -- What you expect vs. What you inspect -- Appreciation helps build trust c. Require changes and set consequences MOTIVATION SI C HR

“To create a high performance team, we must replace typical management activities like supervising, checking, monitoring, and controlling with new behaviors like coaching and communicating.” -- CEO Ray Smith Bell-Atlantic

4. World of Enrichment b.Determine what exactly is happening. CONFLICT a. Deal with it immediately. c. Is the conflict positive? SI C HR

“ As iron sharpens iron, so one person sharpens another.” -- Prov. 27:17, NIV

4. World of Enrichment CONFLICT d. Be alert to biases and assumptions SI C HR -- What does this mean to the other person?

U.S. Department of Labor - Other HR Resources: Society of Human Resource Management (SHRM) - Your state will have particular resources. Search the internet. (e.g., Texas Workforce Commission or the California Labor & Workforce Development Agency)

Thank you! Stephanie Goble, JD, SPHR Director of Strategic Initiatives Finney Media