SLHS myStLuke’s Student Access Training Program April 23rd, 2012 Shannon Devine

Training Opportunities  SLHS has determined that all users of any Epic application implemented within St. Luke’s Health System will be required to complete formal, training and pass a proficiency examination Training will be provided by Certified and Credentialed Trainers Course assignments are based on the unique role of the employee  Users of the myStLuke’s application include, but are not limited to: Physicians Students Contracted Staff RNs, LPNs, MAs Unit Clerks, Charge Nurses In-Patient Registrars Ambulatory Front Desk staff (Scheduling, Registration, Co-Pay collection) Hospital Outpatient Departments Revenue Cycle Staff (Claims, Billing, Insurance Follow-Up, Customer Service) Managers, Supervisors 1

SLHS Student Access - Outpatient 2

myStLuke’s Medical Students, Clinical Pharmacist Students Not in ACC, Nurse Practitioner, Occupational and Physical Therapy Students- Pre-Classroom Online Modules - Ambulatory  myStLuke’s online modules are accessed through the St. Luke’s Learning Management System, SumTotal  Prior to attending classroom training all Medical, Non-ACC Clinical Pharmacists, Nurse Practitioner, Occupational Therapy and Physical Therapy students will complete the following online modules: E-Learning: GEN001 E-Learning Tutorial E-Learning: GEN005 Overview of Hyperspace for Clinical Applications E-Learning: AMB001 Office Visit Demonstration E-Learning: CLN005 Reviewing Past Visits and Results E-Learning: AMB006 Placing Orders E-Learning: AMB029 Facility-Administered Medications E-Learning: AMB050 Surescripts - Payer E-Learning: AMB055 Surescripts – Retail E-Learning: MYC001 Overview of MyChart Patient Portal E-Learning: MYC003 Activating Patients for MyChart 3

myStLuke’s Medical Students, Clinical Pharmacist Students Not in ACC, Nurse Practitioners, Occupational and Physical Therapy Students Classroom Training Outline - Ambulatory  Class Duration: 6 hours (5.5 hours classroom,.5 hours exam)  Welcome  Course Objectives and Outline  Today’s Patient Open an encounter from the schedule  Navigate Hyperspace Efficiently  Review Nursing Information  Verify and update Allergies  Verify and update Medications  Using a SmartSet during a visit  Refer to a Specialist  Write a Progress Note  What Charges are Triggered and How  Entering Charges into Charge Capture  Review a Patient’s Chart  Work with Allergies and Medications  Work with History  Manage a Patient’s Problem List  Manage Orders  Release Orders  Review Multi-Problem Visits  Work with SmartTools  Advanced Beneficiary Notification  Anticoagulation Encounter  Physician Sport Physical  Secure or Log Off workstation 4

myStLuke’s Nursing Students, Clinical Pharmacist Students in ACC and Medical Assistant Students-Pre-Classroom Online Modules - Ambulatory  myStLuke’s online modules are accessed through the St. Luke’s Learning Management System, SumTotal  Prior to attending classroom training all Nursing, ACC Clinical Pharmacist and Medical Assistant students will complete the following online modules: E-Learning: GEN001 E-Learning Tutorial E-Learning: GEN005 Overview of Hyperspace for Clinical Applications E-Learning: AMB001 Office Visit Demonstration E-Learning: AMB029 Facility Administered Medications E-Learning: CLN005 Reviewing Past Visits and Results E-Learning: AMB029 Facility-Administered Medications E-Learning: MYC001 Overview of MyChart Patient Portal 5

myStLuke’s Nursing Students, Clinical Pharmacist Students in ACC and Medical Assistant Students Classroom Training Outline -Ambulatory  Class Duration: 6 hours (5.5 hours classroom,.5 hours exam)  Welcome  Course Objectives and Outline  Overview of the Schedule  Customizing the Schedule  Rooming the Patient  Placing Orders: Ordering Point of Care Tests  Resulting Point of Care Tests  Review Patient History  Document History of Present Illness  Document Patient Reported Immunizations  Order Immunizations  Document Administration of Immunizations  Change a Provider on the Schedule  Release a Standing Order  Close the Encounter  Document a Medication Administration  Finalize Visit Documentation  Recording that a Clinician Disclosed Information  Overview of MyChart Patient Portal  Sign up a Patient for My Chart  Proxy Access for My Chart Continued on next page… 6

myStLuke’s Nursing Students, Clinical Pharmacist Students in ACC and Medical Assistant Students Classroom Training Outline- Ambulatory-cont.  Enroll a Patient in Anticoagulation Therapy  Document an Anticoagulation Encounter  Document a Call to an Anticoagulation Therapy Patient  View and Filter an Existing Report  Follow Up with Patients  Entering a Pre-Authorizations from the Referrals Workqueue  Entering a Procedure Order Pre-Authorization  Entering a Specialty Referral Pre-Authorization  What Charges are Triggered and How  Entering Charges into Charge Capture  Provider Definition of Terms  Verify Providers  Secure or Log Off workstation 7

myStLuke’s Student Exam  The myStLuke’s Proficiency Exam for Students: Will be required for all Students requesting access to myStLuke’s Epic Will be a 30 minute exam Will require a passing minimum score of 85% Will be open book/open system Will be available through the St. Luke’s Learning Management System, SumTotal 8

myStLuke’s Access for Medical Students  Students will have most of the same functionality that non-students have  Example: Medical Students, Clinical Pharmacist Students not in Anticoagulation clinics, Nurse Practitioner Students, Occupational and Physical Therapy Students will:  Have orders signed by the supervising physician or Nurse Practitioner  Have progress notes co-signed by supervising physician  Not have access to In-Basket Nursing Students, Clinical Pharmacist Students in Anticoagulation clinics and Medical Assistant Students will:  View lab and imaging results  Record Registration and scheduling information  Enter vitals, prescription refills and telephone messages  Not have access to In-Basket 9

myStLuke’s Student Training Schedule Medical, Clinical Pharmacist not in ACC, Nurse Practitioner, Occupational and Physical Therapy Student training:  Will occur every Monday Nursing, Clinical Pharmacist in ACC and Medical Assistant Student training:  Will occur monthly based on the rotation schedule established by St. Luke’s Student Services. All myStLuke’s Student training:  Currently will be scheduled in: oTreasure Valley oWood River Valley Based on the current Medical Student rotation schedule, initial myStLuke’s Medical Student and other student training will begin as part of the Wave 3 training cycle oThe Wave 3 training cycle schedule begins between 7/9/12 and 7/16/12. 10

Next Steps  Finalize and obtain approval of myStLuke’s Medical Student training program 11