Leaders in Asset Management Establishing a Property Training Program How do we get Property Officials trained AND….motivated?

Leaders in Asset Management Topics What is the purpose of a property training program? Common elements of ‘current state’ training Proposed alternative approach training

Leaders in Asset Management What are the Aspects of a Training Program We Typically Consider? Training content Training applicability Training availability Certification Methods to ensure adherence to prescribed duties

Leaders in Asset Management What Qualities do Training Programs Typically Focus on? Knowledge! Policy Process Record Keeping Asset Management Software Functions

Leaders in Asset Management Summary of ‘Current State’ Training Programs Typical Learning Outcomes: Understand legal and regulatory requirements and responsibilities for personal property management Understand policies and procedures for managing property Learn the objectives of personal property management Understand property roles and responsibilities Identify the property management lifecycle Maintain, utilize and track property

Leaders in Asset Management Summary of ‘Current State’ Training Programs Typical Training Content and Delivery: Details of policy, typically shared in lecture format “How to’s” of managing property, often prescriptive May include practical application examples May include property system functionality and hands-on exercises Instructor may be employee or may be contracted to provide training CBTs present policy and process, with little opportunity to demonstrate mastery of content

Leaders in Asset Management Summary of ‘Current State’ Training Programs Typical Evaluation and Reinforcement Activities Training evaluations gauge students’ response to training Follow-up evaluations may try to measure understanding of content and ability to execute processes as presented in training Reinforcement activities focus on improving ability to execute processes learned in training Resultant updates to training program focus on clarifying existing policy/process content

Leaders in Asset Management Result of the Current State Custodians learn to execute the tactical elements of the existing property management program Audit Response Record Keeping Physical Inventory Reporting

Leaders in Asset Management Result of the Current State Knowledge is vital to a property program, but is this enough to get what we need from our property officials? The real challenge of building a truly effective property program is also incorporating other qualities: CommitmentDiligence TimelinessQuality AccuracyAccountability TenacityInnovation

Leaders in Asset Management So, How Do We Instill These Other Qualities? Define learning outcomes that foster qualities AND build knowledge and skills Develop content that ties policy/process to the mission and goals of the organization Deliver the training in a manner that enables students to build desired qualities and demonstrate mastery of the content Evaluate training effectiveness in terms of results Continuously review and update the training program as goals, objectives and metrics change over time Lead by example!

Leaders in Asset Management Proposed Learning Outcomes Understand how effective property management positions our organization to successfully execute its mission Understand our organization’s goals and expected outcomes for the property management program Understand how you as a Property Official can positively impact and drive quality through the property process Apply property management policies and processes to streamline and optimize your property function Understand the property management lifecycle and best practices for executing the property function at each stage of the cycle Learn how to use technology to facilitate and automate good property management practices Learn how to communicate the value of asset management to others

Leaders in Asset Management Designing the Content Policy and process presented in the context of the organization’s mission Describes how property outcomes are measured and presents metrics for gauging results Presents real-world case studies that link policy/process to achievement of organization’s goals Includes exercises that enable students to practically apply policy and process to actual business scenarios

Leaders in Asset Management Designing the Content Develop content that is specific to the level of responsibility Ease of training availability – establish various methods of training so that all property officials can easily access training Establish a formal certification program that certifies the Property Official encompasses all qualities Continuously provide real-world examples of the importance of effective personal property management

Leaders in Asset Management Effective Delivery – Instructor Led Training Instructors must understand your organization and the asset management function Ideally, the instructor is part of the asset management organization OR Subject Matter Experts participate in training This is important to provide context to the organization, mission, and unique processes.

Leaders in Asset Management Effective Delivery – Instructor Led Training Students must be engaged Provide exercises that promote student discussion and collaboration Role play/simulate common asset management activities Present real-world problems and have students craft solutions

Leaders in Asset Management Effective Delivery – Computer Based Training Computer-based training must be interactive and include similar elements to instructor-led training Augment with on-line forums for discussion and collaboration Students complete exercises that simulate real-world scenarios Students complete a project at the end of the course to demonstrate mastery

Leaders in Asset Management Evaluating Outcomes – Initial Training Training evaluations gauge mastery of content: Do students understand how policy and processes support our mission? Can they apply policy and process effectively to achieve expected outcomes? Did they feel the training effectively prepared them to perform their asset management responsibilities?

Leaders in Asset Management Evaluating Outcomes – Follow-up Establish meaningful metrics to determine effectiveness of training and identify areas for improvement Follow-up evaluations measure outcomes and achievement of goals Are custodians getting the desired results? What metrics are being used? Where are we not getting the desired outcomes, and what types of reinforcement activities are needed?

Leaders in Asset Management Updating the Training Program Training program is updated at regular intervals in accordance with: Policy changes Process improvements Organizational goals Property Officials contribute new content based upon their own successes

Leaders in Asset Management Summary A new approach to establishing a Property Training Program will equip Property Officials with the requisite knowledge and skills AND the motivation and commitment to execute their function

Leaders in Asset Management Questions?