Perpetual Motion: Considerations for Running a 24/7 Library in a 9 to 5 World Rob Withers – Miami University

Considerations Predominantly undergrad, residential Location: near parking, uptown Only public computing facility on campus

Journey towards 24/7 Extended hours until 2 a.m. for finals 24/5 24/7 24/5 redux (Fall 2009) 24/7 redux ( )

Staffing: Service Points IMC / Videos through 10:00 Reference through midnight Center for Info Mgmt through 2:00 a.m.

Differing Staffing Models Library staff Security staff + vending machines Unstaffed + limited service / vending machines

Staffing: Circulation 3 FTE overnight staff 2 full-time staff scheduled at all times 1-2 student employees

Issues: Safety / Security Support University Police substation Cameras to identify suspects in event of crime Emergency janitorial support (?!!)

Usage: If you open it, will they come Sierra Transactions Informational TransactionsTOTAL 12 a.m. - 3 a.m a.m. - 6 a.m a.m. - 9 a.m a.m. - noon2, ,624 noon - 3 p.m.3, ,152 3 p.m. - 6 p.m.4, ,274 6 p.m. - 9 p.m.3,780683,848 9 p.m. – 12 p.m.2,816382,854

Issues: Custodial Support 1 custodian per floor (first shift) 2 custodians for building (2 nd shift)

Issues: IT / Printing IT assistance by phone 24 hours Limited in-person printing support through midnight Two stations for adding $$ for printing / copying

Issues: Communication with staff Staff training possible in summers / winter term Meetings for students after closings for holidays LOTS of and texting Incident reports delivered by text

Questions ????

Institutional Background 15,460 Undergrad / 2,260 Grad Students Central library + 3 branches 360,000+ Checkouts / renewals yearly