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Presentation transcript:

Total Quality Management

Quality assurance - Total quality management 1 Total quality management

Quality assurance - Total quality management 1 The quality of products is dependent upon that of the participating constituents, some of which are sustainable and effectively controlled while others are not. The process(es) which are managed with QA pertain to Total Quality Management.

Total quality management 1 Total quality management

Total quality management 1 Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers

Total quality management - History 1 The exact origin of the term "total quality management" is uncertain

Total quality management - Development in the United States 1 In the spring of 1984, an arm of the United States Navy asked some of its civilian researchers to assess statistical process control and the work of several prominent quality consultants and to make recommendations as to how to apply their approaches to improve the Navy's operational effectiveness. The recommendation was to adopt the teachings of W. Edwards Deming. The Navy branded the effort "Total Quality Management" in

Total quality management - United States Department of Defense (1988) 1 "Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility

Total quality management - Standards 1 Total Quality Management: Guide to Management Principles, London, England: British Standards Institution, 1992, ISBN , OCLC , BS

Total quality management - Standards 1 Electronic Components Committee (1994), Guide to Total Quality Management (TQM) for CECC-Approved Organizations, Brussels, Belgium: European Committee for Electrotechnical Standardization, CECC Issue 1

Total quality management - Standards 1 System zur Zukunftssicherung: Total Quality Management (TQM), Düsseldorf, Germany: Verein Deutscher Ingenieure, 1996, OCLC , VDI

Total quality management - Legacy 1 The Federal Quality Institute was shuttered in September 1995 as part of the Clinton administration's efforts to streamline government. The European Centre for Total Quality Management closed in August 2009, a casualty of the Great Recession.

Quality engineering - Total quality management 1 The quality of products is dependent upon that of the participating constituents, some of which are sustainable and effectively controlled while others are not. The process(es) which are managed with QA pertain to Total Quality Management.

Redundancy (total quality management) 1 'Total quality management' ('TQM') consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers

Redundancy (total quality management) - History 1 The exact origin of the term total quality management is uncertain

Redundancy (total quality management) - Legacy 1 The Federal Quality Institute was shuttered in September 1995 as part of the Presidency of Bill Clinton|Clinton administration's efforts to National Partnership for Reinventing Government#Impact of the National Performance Review|streamline government. The European Centre for Total Quality Management closed in August 2009, a casualty of the Great Recession.

Total Security Management - Relation to Total Quality Management 1 The TSM name borrows from the management concept Total Quality Management (TQM), an approach made famous by the work of W

Total Security Management - Relation to Total Quality Management 1 The now well-accepted theory of Total Quality Management was not initially met with open arms in the United States

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