Employees Satisfaction Report Presented by Tariq Gul e Anwer Rana Faisal Khurram Adil Sattar Nisar Abbas Malik Urooj Mughal

TABLE OF CONTENTS EXECUTIVE SUMMARY Research Road Map COMPANY PROFILE Company Background SURVEY QUESTIONNAIRES COMMON QUESTIONS BROAD QUESTIONS DETAILED QUESTIONS SUGGESTIONS QUESTIONS RECOMMENDATIONS CONCLUSION

INTRODnUCTION COMPANY INFO Chairman Rafique R. Bhimjee Managing Director & Chief Executive Saifuddin N. Zoomkawala Directors Sultan Ahmad Abdul Rehman Haji Habib Jahangir Siddiqui Wolfram W. Karnowski Muneer R. Bhimjee Hasanali Abdullah Taher G. Sachak Corporate Secretary Hasan Ali Abdullah

INTRODUCTION EFU gave the emerging insurance industry the leadership, the manpower and the drive needed to grow in a situation where at one time, three-fourths of insurance was held by foreign companies. EFU is one of the few Pakistani organizations run totally by professional management and highly motivated field force. Another unique feature of EFU is a voluntary review mechanism by professionals of international repute. Over 60 branches throughout the country. Another pillar of EFU's strength is its very close and long-term (over 50 years) relationship with its main Reinsurer, ‘Munich Re’, one of the largest reinsurance companies in the world.

MILESTONE 1932 Mr. Ghulam Mohammad, a far sighted man, established Eastern Federal Union Insurance Company (EFU) with financial assistance from the Aga Khan III and the Nawab of Bhopal. Mr. Abdur Rehman Siddiqui. 1947 EFU rapidly established itself as a progressive and innovative insurer. 1961 EFU had become the flag bearer of Pakistan's insurance industry on the world stage and the largest life company in Afro-Asian countries (excluding Japan) under the leadership of Mr. Roshen Ali Bhimjee.

1972 when Life Assurance business in Pakistan was nationalized. Thereafter EFU operated solely as a General Insurance Company, and was subsequently renamed EFU General Insurance Limited. 1992 EFU Life was granted a license to carry on life assurance business. 2000 (Allianz AG) and EFU Group signed a joint venture to form a new company for providing health insurance cover to the people of Pakistan. Allianz EFU Health 2006 EFU being the largest insurance group provides a full range of general, life and health insurance services with 12.2 Billion Sales.

Vision Statement Our vision is to be the first choice company for our customer, shareholders and employees. To achieve this we will be driven by an obsession to be better than the best in a continuous journey, not a destination. At EFU first choice means a sustained commitment to meet and exceed stakeholder expectations. A will to go the “Extra Mile” to delight our customers with products and services that exceed their expectations

Mission Statement We shall together build EFU Life into a dynamic and financially sound institution by: Working together as a team Continually improving our client service Creating an empowered and self-fulfilling culture Developing innovative products Adopting leading technology

ORGANIZATIONAL STRUCTURE

SURVEY QUESTIONNAIRES COMMON QUESTIONS BROAD QUESTIONS DETAILED QUESTIONS SUGGESTIONS QUESTIONS

General Questions Everything about this company is focused on what our customer values? Strongly agree Agree Disagree Strongly disagree 82% 18% 0%

I know the mission and goals of the company ? 88% 12% 0% Strongly agree Agree Disagree Strongly disagree 88% 12% 0%

We use customer feedback / complaints to improve our services? Strongly agree Agree Disagree Strongly disagree 64% 36% 0%

My job duties are precisely spelled out? Strongly agree Agree Disagree Strongly disagree 74% 24% 2% 0%

Employees here are given the authority to make the decisions when they need to make it? Strongly agree Agree Disagree Strongly disagree 56% 32% 12% 0%

Employees share experience to help each other? 62% 32% 6% 0% Strongly agree Agree Disagree Strongly disagree 62% 32% 6% 0%

Our seniors and managers are supportive? 70% 26% 4% 0% Strongly agree Agree Disagree Strongly disagree 70% 26% 4% 0%

I have clear direction to accomplish the task given to me? 56% 36% 8% Strongly agree Agree Disagree Strongly disagree 56% 36% 8% 0%

I can keep a reasonable balance between work and personal life? 58% Strongly agree Agree Disagree Strongly disagree 58% 42% 0%

64% 18% 0% I am encouraged to do things? Strongly agree Agree Disagree Strongly disagree 64% 18% 0%

I am not afraid of making mistakes? Strongly agree Agree Disagree Strongly disagree 34% 30% 22% 14%

52% 46% 2% 0% I feel free to offer comments and suggestions? Strongly agree Agree Disagree Strongly disagree 52% 46% 2% 0%

There is adequate communication between departments? 70% 28% 2% 0% Strongly agree Agree Disagree Strongly disagree 70% 28% 2% 0%

58% 42% 0% Is EFU a career oriented organization. Strongly agree Agree Disagree Strongly disagree 58% 42% 0%

All employees are treated equally. 56% 36% 8% 0% Strongly agree Agree Disagree Strongly disagree 56% 36% 8% 0%

Training programs are held when new technology is introduced. 56% 36% Strongly agree Agree Disagree Strongly disagree 56% 36% 8% 0%

The opportunities are available to learn and grow. 66% 32% 2% 0% Strongly agree Agree Disagree Strongly disagree 66% 32% 2% 0%

The Performance Appraisal System is fair. 58% 34% 6% 2% Strongly agree Agree Disagree Strongly disagree 58% 34% 6% 2%

I get useful feedback on how I do my job that focuses on helping me and not t blame me. Strongly agree Agree Disagree Strongly disagree 48% 44% 8% 0%

EFU values their employees and give rewards on good performance. 56% Strongly agree Agree Disagree Strongly disagree 56% 28% 12% 4%

The company provide safe working environment. Strongly agree Agree Disagree Strongly disagree 54% 44% 2% 0%

Salary is accordance with my job responsibilities. Strongly agree Agree Disagree Strongly disagree 54% 42% 4% 0%

I would recommend employment at EFU Pakistan to a friend. Strongly agree Agree Disagree Strongly disagree 56% 44% 0%

This company operates ethically. 66% 34% 0% Strongly agree Agree Disagree Strongly disagree 66% 34% 0%

what can EFU do to increase your job satisfaction?

Recommendations Job Rotation Desired Information   Job Rotation The employees at EFU want the company to pay more attention on Job rotation because in many career orientated organizations it is been observed that job rotation is done at a regular basis so that employees don’t get fed up by doing a single nature of works for longer periods. Desired Information There is open communication and shared value systems, but it do not guarantee the availability correct information to make an effective decision. Instead to have too much information, the management need to emphasize on provide the right and accurate information so respective personnel can take better decision.

Remove Perceptual Differences EFU is an equal opportunity employer and treated its employees equally, but during interview we aware of fact that employees there perceive differently regarding the performance management system. Here the HR department should give serious attention to identify the why employees perceive difference in this regards, then change their perception and to remove that grey area which causes such perceptions.

Conclusion

Thank you