AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Trnsport 2004 Customer Satisfaction Survey.

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Presentation transcript:

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Trnsport 2004 Customer Satisfaction Survey and Results Trnsport User Group Presentation October 14, 2004 Mobile, Alabama Jim Johnson, PE Construction System Engineer - FDOT

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Survey Dates Conducted: February 2004 “The purpose of the survey is get customer input to enable us to improve the quality and services regarding the Trnsport product. Gathering this information is an important element for our performance and quality improvement processes.” Chuck Conley, AASHTO Project Manager February 4, 2004 Purpose

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Survey Content Customer Services Product Installation Training Documentation Task Force Involvement Value of Product Compared to Fees Paid Survey Respondents

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Who Took It? 36 Total Respondents –8 Engineers/Engineering Technicians –12 Project Managers/Supervisors –11 IT Specialist –5 Others Trnsport System Manager IT Business Analyst Administrator and Planning and Research Associate

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Summary Results How Well do Current Customer Services meet your expectations  26 Good or Excellent  4 Average  6 Fair or Poor

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Summary Results Your Level of Satisfaction with Product Installation Instructions and Process  Satisfied or Very Satisfied  2 – 7 Neutral or Not Sure  6 – 8 Dissatisfied or Very Dissatisfied

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Summary Results Your Level of Satisfaction with Available Training  Satisfied or Very Satisfied  5 – 11 Neutral or Not Sure  1 – 2 Dissatisfied or Very Dissatisfied

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Summary Results Your Level of Satisfaction with Manuals and Documentation  Satisfied or Very Satisfied  7 – 11 Neutral or Not Sure  4 – 6 Dissatisfied or Very Dissatisfied

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Summary Results The Task Force Understands the Construction Management Needs of My Organization  23 Agree or Strongly Agree  9 Neutral or Not Sure  4 Disagree or Strongly Disagree

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Summary Results Please Rate the Value of the Product Capability Compared with the Fees Paid  21 High Value or Very High Value  10 Average Value  5 Low Value or Unacceptable Poor Value Would you Recommend this Product to Colleagues or Contacts?  30 Yes  2 No  4 Not Sure

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results Follow-up Plans Task Force Using Results to Guide Policy and Future Product Direction –Chair’s Report Contractor Using Results to Assess Interaction with Users and Establishment of Procedures for Product Delivery –Contractor’s Report Follow-up Surveys –Annual Surveys to be Conducted –Seek and Encourage More Survey Participation

AASHTOWare  - Transportation Software Solutions Contents Participants Follow-up Purpose Introduction Results You can participate while here at the 2004 TUG. A computer has been set up for your use in completing this year’s survey. Please take an opportunity to give us your feedback while here