Just add some Innovation to our life and make us satisfied

Problem: guiding customers while calling for assistance, leveraging the terrible idle-time on the phone

The call center problem over 70% Of customer communication is over the phone 23%23% Of customers press to go though the IVR (“zero-out”) Customer service is moving from cost center to differentiator Forrester, 2013 $7.6 Average cost per live call 280 billion Minutes of incoming calls are handled each year at the US alone

CallVU is a New Media. We bring the internet to the context of a call. callVU

What is CallVU? A New Media! When making a regular mobile-call to a contact-center, CallVU opens an automatic visual layer on the mobile phone’s screen, simultaneously to the voice menus, to make the call more comfortable and efficient. Everything you hear, you now see.

Fast and easy Personalized Less navigation mistakes Call-for-action Promote brand and offers Innovative Example | Navigation & Routing

Easily enter/correct digits Gets also text Agentless CRM updates Advanced and innovative Efficient Privacy Example | Caller inputs & more

Higher rate of self-service Intuitive and visual New service tools Clear Example | Self-service

Self Service & Information Educate callers Rich advanced display Cross channel data source Example | Phone Call

Example | Image to the caller Clear communication Caller identification Shorter calls Improved FCR

Clear communication Caller identification Shorter calls Improved FCR Example | Image from the caller

New efficient sales channel Up-sale and cross sale Clear and appealing Context related Personalized Example | Sales

Get survey data effectively Real-time CSR measuring Active customer feedback Save time on calls Less repeated calls Example | Post Call & Wrap up

“80% of SMBs’ future revenues will derive from their existing customers” Gartner ONDiGO