Samantha Heastie

Background Two Atlantis Hotel resorts, one in the Bahamas and one in Dubai, UAE Owned and operated by the Kerzner International Corp. Both were monumental achievements in the industry of hotel resorts, offering unprecedented luxury along with adventure. Both hotels required massive efforts to construct

Sol Kerzner The owner, creator and mastermind behind both Atlantis Hotels is South African native Sol Kerzner, CEO and chairman of Kerzner International Holdings Ltd. Prior to the birth of the Atlantis hotels, Kerzner's career experience in the resort and casino industries spanned the continents for more than 40 years. This included the largest hotel chain in South Africa, tourism development in the Bahamas, as well as dozens of other hotel and gaming operations in the United States and Mauritius. Kerzner began work on the Atlantis Paradise Island in the Bahamas in 1994, two years after he was awarded a place in the U.S. Gaming Hall of Fame. He was the first non-American to receive the honor.

Art and Legend Atlantis was inspired by the concept of bringing the legend of the lost city of Atlantis to life. The legendary island of antiquity is said to have been in the Mediterranean, the Atlantic or even the Caribbean. The decoration and art of the Atlantis hotels caters to the legendary feel of the exotic with Mediterranean-style art, aquatic life theme and gilded luxury as well as whimsical media, such as glass sculptures by Dale Chihuly.

Atlantis Paradise Island The Atlantis Paradise Island Casino and Resort is on Nassau in the Bahamas. The old 1,150-room resort was transformed into a 2,300-room casino resort with the largest man-made marine aquarium in the world. Initial construction lasted more than four years, and cost an unprecedented $800 million. Aside from the initial 1,200 Royal Tower rooms of the resort, the Atlantis focused on bring the beauty of the surroundings into the resort; the resort is home to 50,000 sea creatures living in 11 million gallons of water. The casino inside the resort became the largest in the Caribbean, and was the pioneer of its time for being the first naturally lit casino with sprawling windows. In 2007 the resort underwent a $1 billion expansion, including the Cove Atlantis condo-hotel, The Reef Atlantis dolphin center and the 63-acre Aquaventure.

Atlantis Amenities New 63 acre water attraction CRUSH is still open exclusively for teens ages years old between 8:30pm-12:00am daily. Activities (aquatic) Water Recreation Over 20 swimming areas Elaborate maze of corridors and rooms in the underwater ruins of Atlantis-Representing what life may have been like on the lost continent of Atlantis more than 11,000 years ago Sixty-thousand-square-foot casino, one of the largest casinos in the Caribbean Aura Nightclub (by the Pure Management Group, Las Vegas) is open Thursday-Saturday. Days and hours of operation are subject to change. A cover charge applies to the nightclub. Pegasus Race And Sports Book: Crystal Court Shops: duty-free haute couture of Versace, Gucci, Faconnable, Ferragamo, Lalique, Cartier, and more Private women's area features: sauna, steam room and "taking of th waters" Balinese therapy. Private men's area offers: sauna, steam room and "time for men" salon. Generation Y teen Spa treatments The Mandra Spa also operates the fitness & sports center at Atlantis Marina The Marina at Atlantis:

Standard Operating Procedures for Hotels Imagine your day….. Check-in-time Activities & Amenities Room service 24/7 Restaurants Shows & Attractions Housekeeping Check-out-time Front Desk Check-In Procedures Check-Out Procedures Housekeeping Services Food and Beverage Hotel Amenities Facilities Marketing

Proper operating procedures?? What’s the need… The difference between good and great service Level of productivity Quality Customer Contact

Day-to-Day Operations Hotels operate 24 hours a day. For this operation to be successful, departments must communicate and work together to provide quality customer service to the guests. What goes on behind the scenes should be invisible to hotel visitors, so they are ensured a pleasant stay and want to return on subsequent trips. Successful operation of a hotel business is all about putting heads in beds and providing a good experience.

Atlantis, Paradise Island The End

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