PECP CERTIFICATION PROGRAM REVIEW Modules Overview 2014

Education & Certification Mastering your career is great... Proving it is even better. Education is the top priority at the International Executive Housekeepers Association, Inc. (IEHA). Two special designations offered by IEHA provide recognition by your employer and peers when you reach education milestones. They are REH and CEH and each allow those who see your name to know you have reached milestones of achievement recognized by your professional peers. In addition to REH and CEH, IEHA also offers continuing education for all members and nonmembers through its Self Study Program, IEHA- sponsored seminars and workshops.

IEHA SELF STUDY PROGRAM The Self Study Program consists of management and technical and administrative skills. Of all the programs, this is the most convenient. Each study module is designed to maximize learning at your own pace and when you have time to study. Each module has review study questions with answers and an exam to complete and send to the IEHA Association Office for grading. Modules may be purchased individually by anyone interested in the subject areas. They are particularly helpful in these ways: -For members and non-members who want to be registered or certified. -For members and non-members who want to study a specific subject. -As text for IEHA-approved schools.

Managingfor Effect Series

MANAGING FOR EFFECT SERIES MODULE 1: Management Philosophy and Style MODULE 2: Communication Style MODULE 3: Planning and Organizing MODULE 4: Staffing and Staff Development MODULE 5: Continuous Improvement

TECHNICAL & ADMINISTRATIVE SKILLS MODULE I Housekeeping Techniques MODULE II Work Controls MODULE III Pest Control MODULE IV Chemical Controls MODULE V Waste Control MODULE VI Purchasing MODULE VII Accounting/Budgets MODULE VIII Microbiology MODULE IX Safety & Security MODULE X Interiors MODULE XI Laundry & Linen

Module 1 - Management Philosophy and Style 30 Hours T his module explains how to deal with different personality types and work ethics of staff members and how to address training issues and building the self-esteem of an employee. The module also discusses the different types of management philosophies as well as leadership styles and development of both. Also covers how to apply knowledge to build production and create a positive relationship with employees. LEARNING OBJECTIVE: By analyzing the fundamental principles of business and the current business climate, enable the student to develop a personal management philosophy and understanding of his or her organization’s culture.

Module 2 – Communication - 30 Hours This module details different types of communication and their effectiveness. The module presents ideas in how to effectively present ideas and training to employees as well as how to determine the level in which an employee retains information given. Meetings are always a struggle with any group; this module outlines tips on keeping a meeting on point and ensuring its effectiveness. LEARNING OBJECTIVE: Develop attitudes, skills, and knowledge that enable the student to communicate effectively interpersonally, in groups, and in writing.

Module 3 - Planning & Organizing-30 Hours This module details the importance of planning skills in a manager and how to develop strategic objectives and goals. By learning how to execute benchmarking within a department, the manager is able to make improvements and set quality standards. Also addresses fair labor practices and union bargaining tools within an organization. LEARNING OBJECTIVE: To provide tools of planning and control that enable the student to manage labor, budgets, and materials effectively within his or her organization.

Module 4 - Staffing & Staff Development - 30 Hours This module covers interviewing skills, orientation development, and factors to follow when hiring individuals. Also covered is how to effectively put together a team with a clear understanding of what is expected. Discipline issues are also covered in this module as well as developing an employee through different means such as appraisal methods and ratings. LEARNING OBJECTIVE: Enable the student to draw upon basic management skills and blend them with advanced management principles to bring about understanding of concepts of continuous improvement.

Module 5 - Continuous Improvement -30 Hours This module covers a multitude of subjects such as empowerment, quality assurance standards and flexibility. By differentiating internal and external customers, this module covers the methods that a manager needs to identify in order to satisfy the customer. LEARNING OBJECTIVES Enable the student to draw upon basic management skills and blend them with advanced management principles to bring about understanding of concepts of continuous improvement.

Technical and Administrative Series

Module I - Housekeeping Techniques -15 Hours This module covers the basics of setting procedures in a housekeeping department and its specific duties and requirements. The module discusses different topics such as floor care, carpet maintenance, specialized products and their usage, methodology, and disinfectant processes. LEARNING OBJECTIVE: To provide the student with an overview of how to organize and maintain an efficient housekeeping department. It identifies the responsibilities associated with procedures, methods, and the interior comparable to proper management, and an introduction to cleaning supplies and equipment.

Module II - Work Controls -15 Hours T o balance objectives of the organization, the housekeeping manager must have the necessary quantitative and qualitative skills to make sound operating decisions. This module discusses productivity and its measurement, effectiveness, efficiency and quality. The module covers FTE’s (full time equivalents), inventory and summarization of activities for effectiveness. LEARNING OBJECTIVE : To present the management tools that allow you to achieve productivity enhancements of resources that are under your control. This material will focus on the labor component of productivity.

Module III - Pest Control -15 Hours This module helps the individual understand common features of pests, control methods, pesticide and IPM (integrated pest management) decision factors. The module also covers federal laws in disposal and use of different IPM measures as well as poisoning and contamination prevention methods. LEARNING OBJECTIVE: This course will outline common features, development, types of damage related to pests as well as methods for controlling pests, including an understanding of pesticides. It will give you the information needed regarding compliance with Federal Regulations and how to choose and use the proper equipment.

Module IV -Chemical Control-15 Hours This module discusses the cleaning process and will expose the individual to types of soils, chemicals used to remove the soils, and types of chemicals to use on different surfaces. Also, the individual will gain a lay person’s knowledge of basic chemistry needed to understand the functionality of different types of chemicals as well as complying with federal laws and regulations associated with chemical products. LEARNING OBJECTIVE: This course includes types of soil, composition and use of detergents, germicides, pesticides, floor chemicals, specialty cleaners, and polishes. Also an introduction to chemistry for the non-chemist and chemical safety with a review of federal regulations on chemicals in the workplace.

Module V - Waste Management -15 Hours This module discusses effective and proper disposal of waste to protect the public health. Topics include how to create a comprehensive waste management program through analysis; segregation; safety; employee compliance; handling and tracking; spills and sharps; and waste classification and proper handling. LEARNING OBJECTIVE: This module prepares you to handle your waste stream in an effective and efficient manner. It also will assist you in understanding the current regulations regarding waste management.

Module VI – Purchasing -15 Hours This module discusses how to determine quality, suitability, and practical and economic values placed on an item. The module covers the steps in making a purchasing decision and determining performance. Basic techniques of quality control and quality assurance and inspection processes are also explained. LEARNING OBJECTIVE: This module prepares you to undertake the tasks of purchasing supplies and equipment in a correct and acceptable manner. The units carry you from determining the right quality of a product through pricing, vendor relationships, negotiation, purchasing law, systems, and management skills.

Module VII - Accounting & Budgets -30 Hours This module explains basic accounting methods, principals and concepts. The module covers how to use an accounting record for purchases and other expenditures within a department and controlling costs. Also, the module shows the benefit of controlling and planning a budget effectively. LEARNING OBJECTIVE: This course outlines the principles, concepts, and accounting processes conducted by businesses. It also provides an overview of the inventory processes and budgetary planning, preparation, and use.

Module VIII – Microbiology -15 Hours This module discusses how to develop an effective infection control program. This module does this by covering the history of bacteria, infection control terminology, types of diseases and how to identify them. The module also discusses infection transmission, proper infection control, protection methods and prevention, and the appropriate housekeeping policy and procedures to apply when dealing with an infection control situation. LEARNING OBJECTIVE: This course outlines an effective infection control program for institutions, a working knowledge of microbiology principles, and provides information on the methods used to control infection.

Module IX - Safety & Security -15 Hours This module discusses the critical need for safety and efficiency within a facility. The module covers OSHA regulations, training, handling of chemicals and blood borne pathogens, and general safety and security implementation within a facility. LEARNING OBJECTIVES: This course outlines OSHA regulations, inspection, penalties, and compliance. It is also an introduction to specific training techniques involving safe handling of chemicals and bloodborne pathogens as well as general safety and security for the premises.

Module X – Interiors -15 Hours The Interiors module describes the importance of a facility’s design for effectiveness, flexibility, durability and safety. This module describes how to determine carpet and flooring quality; how to develop maintenance programs to protect the life of the interior finishes and fixtures; and lighting efficiency and usage as a safety feature. LEARNING OBJECTIVE: This module covers the designing and useful interior environments for all types of facilities. It contains a history of interior design, the elements or principle design, use of color and textiles, appropriate furniture choices, a master plan, and maintenance of and housekeeping considerations.

Module XI - Laundry & Linen -15 Hours This module covers the basic functions of a Laundry or linen service with an emphasis on healthcare. The principals of laundering technology, products, chemicals, mechanics, storage and distribution are also covered. Inventory methods, costs, par levels and quality checks are also covered in this module as well. LEARNING OBJECTIVE: This course covers the basic functions of a laundry and linen service with an emphasis on healthcare applications. All of the principles are applicable to any facility regardless of type. Knowledge of textiles, chemicals, mechanics, quality control, and federal, state, and local regulations will be gained.

Knowledge Knows No Boundaries Old Proverb