Question -1  What is the norm fixed for the mail, to reach the addressee, from the last Mail office?

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Presentation transcript:

Question -1  What is the norm fixed for the mail, to reach the addressee, from the last Mail office?

Answer  Less than 24 Hours

Question - 2  What is periodicity fixed in Project Arrow to revise the Mail arrangement?

Answer Ongoing….. No norms

Question - 3  In office ‘X’, Postmen are going out of the office late by 20 Minutes almost on all the days, due to the delay occurred during the Beat Sorting. All the Postmen ate assisting the Stg., Postmen to sort the articles daily. Dist., Collectorate, Dist., Police Office and Dist., Court is situated in the same station.  Suggest solution to the issue w.r.t the Blue book.

Answer Sorting Postman working hour may be revised and beat sorting may be done at the RMS office itself.

Question 4 What is the target for the Silo Office Service level?

Answer Improve customer satisfaction along all parameters from appearance to operations

Question 5 What is the KPI for settlement of SB Claims?

Answer 7 Days from the date of receipt

Question 6 What is the KPI target for payment of Money orders?

Answer 100 % Payment of Money orders on the same day

Question 7 Preparation of MDW and Job Description chart is the duty of _______________

Answer Postmaster.

Question 8 What is the KPI target for opening of accounts in Post office?

Answer 10 Minutes

Question 9 What is the KPI target for closure of account in Post office?

Answer 6 Minutes

Question 10 What is the KPI target for transfer of account in Post office?

Answer 1 day

Question 11 What is the tolerable waiting time of the Customers in Queue?

Answer 15 Minutes

Question 12 What is the ratio in the name board for the space allotted to write the Name of the PO and to draw the logo?

Answer 1 :3

Question 13 Name board should bear the Name of the office in how many languages? In which order, it should be written?

Answer 1. Regional language 2. Hindi 3. English

Question 14 What is the KPI on Beat Completion time?

Answer 30 Minutes deviation is permitted

Question 15 What is the KPI target for booking of eMOs?

Answer All MOs should be booked as eMOs.

Question 16 What is the tolerable % missents received?

Answer 0 %