e-gov.br Operational Lessons from Brazilian Experience Peter T. Knight Telemática e Desenvolvimento Ltda. Presentation for the World Bank 29/06/04 From Rio de Janeiro

12/04/04 Telemática e Desenvolvimento Ltda. Slide 2 Structure of the Presentation Findings based on the book e-gov.br, with four authors and 40 contributors, published by Financial Times Prentice Hall, São Paulo, 2004 – for information, content in Portuguese and English see dem.br.htmwww.tedbr.com/projetos/e-dem.br/e- dem.br.htm Brazilian e-government successes and factors behind them Implementation Challenges E-government in Brazil – Suggestions for the future based on experience to date Key operational issues for international financial organizations From e-government to e-democracy – suggestions

12/04/04 Telemática e Desenvolvimento Ltda. Slide 3

12/04/04 Telemática e Desenvolvimento Ltda. Slide 4 Brazil’s e-gov Success Stories and Factors Vision development in , the “green book” (well- led broad participatory process) e-Elections – a world leader (key is top-down leadership from the Supreme Electoral Court – TSE) Structuring the e-gov project as a state policy (rather than the policy of a single government, thus entering into the national political agenda, including states and muncípios) Government financial administration and tax declarations (SERPRO’s experience, continuity of leadership, IADB and BNDES financing) e-Procurement at the Federal and state levels (savings of 20% or more, faster processes, better quality, social control – supported by IADB and BNDES funding)

12/04/04 Telemática e Desenvolvimento Ltda. Slide 5 Brazil’s e-gov Success Stories and Factors (2) Educational TV, school computerization, teacher training, distance education by public universities (long experience with educational TV, leadership, new GESAC partnership) Breadth and Depth of Brazilian e-governments – federal, state and local (technical depth, infrastructure, competition, emulation, funding) The Brazilian Payments System (Central Bank leadership and one positive legacy of high and variable inflation over decades)

12/04/04 Telemática e Desenvolvimento Ltda. Slide 6 Implementation Challenges from the Past Connectivity and digital inclusion Need for change in the culture of public administration Vested interests in the status quo of suppliers, civil servants and politicians Federalism in e-government Legacy systems, diverse networks, and excessive number of telecom provider contracts

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12/04/04 Telemática e Desenvolvimento Ltda. Slide 8 GESAC: Digital Inclusion via Satellite – 3200 points 3/04

12/04/04 Telemática e Desenvolvimento Ltda. Slide 9 Challenges for Brazilian Governments: Sugestions for the Future Consolidate the insertion of the e-government program in the priority agenda of the government Strengthen the penetration of e-gov in the organizational structure of ministries and secretariats Assure budgetary resources, rationalizing expenses Deepen horizontal integration (between ministries, secretariats) and vertial integration (between levels of the federation), with special emphasis on –Unifying the provision of services to the citizen –Strengthening infrastructure Strengthen processes and mechanisms for coordination and establishment of standards for e-government infrastructure to assure integration between platforms and systems (e-PING)

12/04/04 Telemática e Desenvolvimento Ltda. Slide 10 Challenges for Brazilian Governments Suggestions for the Future (2) Define and implement, as a priority project, the establishment of the necessary infrastructure Advance in the evolution of quality and performance in supplying public services to citizens via the Internet toward capacity to carry out complete transactions Facilitate e-commerce, including “inclusão empresarial” Mobilize, motivate and train civil servants for new work styles, communication, access to information, and provision of e-government services – using modern distance education and seeking returns to scale

12/04/04 Telemática e Desenvolvimento Ltda. Slide 11 Challenges for Brazilian Governments Suggestions for the Future (3) Advance toward organizational restructuring of public administration, based on re-engineering processes so they are centered on citizens and their needs rather than corporate bureaucratic interests Consolidate viable, transparent and effective business models that facilitate partnerships with the private sector Consolidate and disseminate models of partnership between civil society organizations and all levels of government

12/04/04 Telemática e Desenvolvimento Ltda. Slide 12 Key Operational Issues for IFIs Priorities not very different from those for e-gov. Integrate information infrastructure with other infrastructure investments – the John Gage principle. Leadership from the top to overcome the silo syndrome as crucial for IFIs as for governments – public sector reform may offer the greatest scope, but... Where leadership is lacking at the federal level, look leadership at lower levels of government. There is a need for international infrastructure finance – IFIs not well structured for this.

12/04/04 Telemática e Desenvolvimento Ltda. Slide 13 From e-government to e- democracy Digital inclusion is absolutely critical Strategic communication and consensus formation – undervalued services E-government fosters transparency, participation, social control and accountability

12/04/04 Telemática e Desenvolvimento Ltda. Slide 14 Telemática e Desenvolvimento Ltda. Thank you!