Student Services Student Services consists of the following Reception – Under Marketing Management Student Services consists of the following support areas Student Services Office/International Office Additional Learning Support Careers and HE Centre Work Placement Office Student Centre and Student Union Counselling Health and First Aid Enrichment & Sports Tutorial Services Chaplaincy

Director of Student Services Director of Student Services - Jon Samson (Jess Wilson, maternity leave) Role: To ensure that all students at Brooklands College receive the highest standard of support and pastoral care in order to achieve success in their academic goals Oversee all Areas of Student Services Management of: Resources Quality Budgets Staffing Communication Cross-College Policies Child Protection & Vulnerable Adult Policy and Procedures Safeguarding Student Disciplinary Policy and Procedures

Reception Responsibilities Visitors Switchboard & Fax Marketing and Reception Manager - Michelle Hollywood Reception and Switchboard staff Jackie Drawwater, Theresa Tek, Mary Moore Patricia Bonner, Pauline Merriman, Pauline Jones, Marie Harmer Responsibilities Visitors Switchboard & Fax Post – Internal/External Incoming and outgoing Security & Emergency Reporting & Procedures Customer, Student & Staff queries and enquiries

Student Services Office Senior Administrator - Tracey Atkins Student Services Administrators Sharon Bosch, Karina Christoforidis, Geraldine Biffen, Karen Blaxall-Webb Discretionary Learner Support Fund – Application based, Means tested EMA/ALG Applications available Information on Financial schemes available Information on Travel costs/options/schemes available Student and Staff Identity Card processing Lost Property

Additional Learning Support ALS Manager: Jaswant Nagra Linda Thomas, Penny Choyce, Priya Lewis, Sessional Lecturers and Learning Support Assistants Martina Barnett,Jennie Bourne, Fiona Scott and Learning Support Assistants The Service offers support with: Assignment work Dyslexia/Dyspraxia Hearing/Visual/Physical Impairment using specialist services Support is offered in these ways: 1:1 or small group support with assignments 1:1 in-class support Support with form filling and CV writing Modification of assignments or course material Examination concessions are catered for

Careers Service Careers & HE Centre, Locke King Building Weybridge by appointment with Reception at the Ashford campus Progression and Guidance Manager: Liz Lawrence Careers Advisors: Jacky Smith, Jennie Anderson, Rosie Jones UCAS Administrator: Jill Wilson Advice & Guidance Help with UCAS (University) and Student Finance applications Help with CV’s and job applications Help with interviews – ‘Mock interviews’ by appointment Reference materials: books, prospectuses and online information “Next Step” Careers advice for adults

Student Support & Involvement Team Lucy Evans – Student Support & Involvement Manager Jo Lane – Enrichment Co-ordinator Karen Griffiths –Pastoral Tutorial Co-ordinator Rob Young – Student Involvement Officer Ricky Zalman – Student Involvement Officer Tony Wood – FESCO (Sports Coordinator)

Learner Voice Course Representatives Scheme Student Union Officers Student Council Meetings Learner Voice Week Student Governors Student Question Time To get involved see Lucy in LO22 or Ricky and Rob at the Student Centres

Student Centre Ricky Zalman and Robert Young Pool, games machines and informal meeting place Social events NUS Cards Charity fundraising and volunteering Course representative training sessions Students Union Leadership Team and Student Elections

Enrichment and Sports Jo Lane Tony Wood Sports activities and teams A wide variety of Activities from Street Dance to Sign Language! Contact Point –Enrichment Office LO22

Counselling Service Penny Dinning – College Counsellor - Lead Safeguarding Officer Appointments can be made in the Student Services Office or Penny Dinning directly Short-term Counselling Bereavement Counselling Safeguarding reporting British Association for Counselling and Psychotherapy standards apply

Chaplaincy Rev Brian Prothero Interdenominational approach Prayer room

Tutorial Services Karen Griffiths: Themed events each half term – Be Healthy Day, Volunteering Week etc. Talks from visiting external speakers Parents evenings Who is responsible for the following? Reports Absence Reporting and Follow up Target Setting and Action Planning

Work Placement Office Dawn Knowles & Sally Bradbury Debbie Nicholls Co-ordinate all work experience across College Advice and Guidance on finding placements All placements checked for relevance and Health and Safety Maintain part time/full time student job boards Carry out C.R.B applications for students