Modèle de Kano Exciters Performance Basics Satisfaction Présence fonctionnalité

Responsibility Obligation Shame Justify Lay Blame Denial Le processus de responsabilité Source: Christophe Avery, conseiller sur le leadership responsible et le travail de groupe Quit

Innovation Rate Strategic Alignment Index On- Product Index Product Availability Usage Index Installed Version Index Six simple KPIs

Innovation Rate What percentage of your product is spent on building new functionality vs. maintaining the existing vs. expanding capacity? Building new vs. sustaining existing

Which is better ? Innovation Rate

Strategic Alignment Index High Low High Business Strategic Alignment IT Strategic Alignment = Product Size of Bubble = TCO Software to support strategic vision and IT strategy Highest benefits are most likely realized when building these products or features

Strategic Alignment Index High Low High Business Strategic Alignment IT Strategic Alignment = Product Size of Bubble = TCO Highest benefits are most likely realized when building these products or features So why do these get built ? TCO (Total Cost of Ownership) and alignment are some variables that can be used in backlog ordering

Percent of time team spends working on product stuff (eg. Things that create value) On-Product Index Making sure team can deliver Generally, higher is better

Task switching destroys efficiency and quality, and can actually make you less intelligent Source: Gerald Weinberg, Quality Software Management : System Thinking

Product Availability Product Performance Support Execution Operational Excellence Product Availability Customer access, usability, and support

Usage Index Do people actually use the functionality you build ? Build things that people will actually use. If they aren’t, try to figure out why and drive more usage. If you can’t, why do you have the feature ? Higher tends to be better

Installed Version Index Monitoring product absorption What percent of your customers are on your latest (n) release ?

Innovation Rate Strategic Alignment On-Product Index Availability Index Usage Index Version Index Any KPI by itself provides very little information. KPIs are all interconnected

Innovation Rate Strategic Alignment On-Product Index Availability Index Usage Index Version Index Using KPIs provides a high-level proxy of actual value delivered by software products 29%50%80%99%35%70% $1