Customer care services over USSD

This product has lead to around 30% downfall in calls related to customer care at call center leading to huge savings for operator and increase in CSAT Customer Care Service over USSD Just dial *111# is a service available on Vodafone (PAN India) it is a customer care information portal over USSD platform Its a menu-driven Customer care application over USSD for 100% GSM reach offering all real-time information like current balance, last recharges, deductions, best offers for user in native languages We have close to 10 million unique users per month benefiting from the service doing about 70 million transactions

User Benefits Free of cost to subscriber and cheapest to operator Regional language support (English, Hindi, Punjabi, Tamil, Gujarati,Bengali, Telgu,Kannada, Oriya ) All real-time information access Single window approach for users

Technical details and Features It’s a in-house developed USSD Gateway along with a Unified Charging Interface connecting to NSN, Comverse, Ericsson IN’s Technology Platform: HP ML Series, Dialogic SIU, RHEL Hosting details: 1000 TPS solution hosted on career grade servers using effective IPC mechanisms Integration with all IN interfaces in real-time SOAP, CORBA, UCIP, ODBC, JDBC, HTTP(s) interfaces 24x7 onsite support team

Product Offerings For postpaid –current outstanding –last bill –list of best offers for you –list of active services For prepaid –current balance –last 3 recharge details –last 3 deduction details –last 3 call details

Project Unique Selling Proposition Project is unique in terms of technologies it applies to provide real-time and localized experience to end user. The biggest challenge was to fetch real-time information from IN for prepaid subscribers (the operator has 3 makes of IN) –System implements CORBA,SOAP,UCIP interfaces along with ODBC APIs to fetch this information in real-time and then encodes it in user preferred local language. –All the above happens in milliseconds for enhanced user experience. Project is self-sustainable as our stats already show a repetitive engagement (A user does approximately 7 transactions per month).

Service Snapshots For Post Paid For Pre Paid

About us Spice Digital Ltd. is one of India’s leading VAS (Value Added Services) companies in the Telecom arena. Part of the Spice Global Group, it offers innovative solutions for Telecom Operators, Enterprises and Government agencies using different mobile connectivity medium of Voice, IVR, SMS, USSD, WAP, 3G & Mobile Applications. It has partnership with most of the telecom service providers like Airtel, Vodafone, IDEA, BPL, BSNL, Reliance, MTNL and other corporate. Our products and services are delivered by a team of highly skilled, motivated, experienced and committed professionals. We take pride in developing and delivering only the best quality products/service to our clients. We value our customers and ensure that we deliver the best Services and Products on time, every time. Our Nomination: “Customer Care Service over USSD” Category Award: “m-inclusion”

Contact us Spice Digital Ltd OfficeD-1, Sector – 3 Spice Building, 2nd floor Noida (U.P.) (T) Spice Digital Ltd Himuda Commercial Complex Opposite Hotel Shivalik NH 22, Kalka - Shimla Highway Sector 1A Parwanoo District Solan (H.P.) / 54

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