STEVE PEARCE CHANNEL MARKETING MANAGER

WHY ARE YOUR CUSTOMERS REQUESTING MANAGED PRINT SERVICES? Quocirca 2013 How important are the following drivers in motivating a move to an MPS? 1= unimportant 5=very important

7 >:(

REDUCE COSTS 4.4 GAIN PREDICTABLE EXPENSES 4.3 REDUCE IT BURDEN 4.1 IMPROVE SERVICE QUALITY & RELIABILITY 4.0 REDUCE ENVIRONMENTAL IMPACT 3.8 ACCESS NEW PRINT TECHNOLOGY 3.7 IMPROVE EMPLOYEE PRODUCTIVITY

REDUCE COSTS 4.4 GAIN PREDICTABLE EXPENSES 4.3 REDUCE IT BURDEN 4.1 IMPROVE SERVICE QUALITY & RELIABILITY 4.0 REDUCE ENVIRONMENTAL IMPACT 3.8 ACCESS NEW PRINT TECHNOLOGY 3.7 IMPROVE EMPLOYEE PRODUCTIVITY 3.5 GARTNER ESTIMATE THAT 3% OF THE TYPICAL COMPANY’S ANNUAL REVENUE IS SPENT ON PRINTING DOCUMENTS. IN A MEDIUM-SIZED BUSINESS OF £15m TURNOVER, THAT EQUATES TO £450k

REDUCE COSTS 4.4 GAIN PREDICTABLE EXPENSES 4.3 REDUCE IT BURDEN 4.1 IMPROVE SERVICE QUALITY & RELIABILITY 4.0 REDUCE ENVIRONMENTAL IMPACT 3.8 ACCESS NEW PRINT TECHNOLOGY 3.7 IMPROVE EMPLOYEE PRODUCTIVITY 3.5 MPS DEPLOYMENTS WILL NOT ONLY MAXIMISE UPTIME, REDUCE POWER CONSUMPTION AND ELIMINATE WASTE IT WILL HELP TO REDUCE PRINT RELATED COSTS BY 30%

REDUCE COSTS 4.4 GAIN PREDICTABLE EXPENSES 4.3 REDUCE IT BURDEN 4.1 IMPROVE SERVICE QUALITY & RELIABILITY 4.0 REDUCE ENVIRONMENTAL IMPACT 3.8 ACCESS NEW PRINT TECHNOLOGY 3.7 IMPROVE EMPLOYEE PRODUCTIVITY 3.5 GAIN PREDICTABLE EXPENSES 4.3

REDUCE COSTS 4.4 GAIN PREDICTABLE EXPENSES 4.3 REDUCE IT BURDEN 4.1 IMPROVE SERVICE QUALITY & RELIABILITY 4.0 REDUCE ENVIRONMENTAL IMPACT 3.8 ACCESS NEW PRINT TECHNOLOGY 3.7 IMPROVE EMPLOYEE PRODUCTIVITY 3.5 GAIN PREDICTABLE EXPENSES 4.3

EXPENSIVE UNRELIABLE DEVICES NO SLA FOR THE SERVICE PROVISION DIFFERENT TONERS NO CLUE ABOUT RUNNING COSTS DIFFERENT DRIVERS LITTLE NEW TECHNOLOGY HIGH WASTAGE NOISY & UNHAPPY USERS VARIETY IS THE SPICE OF LIFE THE LEGACY PRINT FLEET

THE NEW MANAGED FLEET CHANGE MANAGEMENT COST SAVING FULL SLA FOR SERVICE LATEST TECH AVAILABLE GREATER FUNCTIONALITY COSTS FULLY UNDERSTOOD FAMILIAR USER INTERFACE FINANCED DEVICES TIMELY INVOICES FROM IMUK GREENER

THEY WANT IT… BUT ARE THEY READY? Quocirca 2013 How important are the following drivers in motivating a move to an MPS? 1= unimportant 5=very important

TECHNOLOGY TRIGGER EXPECTATIONS 2012 PEAK OF INFLATED EXPECTATIONS TROUGH OF DISILLUSIONMENT SLOPE OF ENLIGHTENMENT PLATEAU OF PRODUCTIVITY 2 YEARS TO MAINSTREAM ADOPTION

YES

SO HOW BIG IS THIS OPPORTUNITY?

……AND ARE WE READY FOR IT?

$0 $10B $2B $4B $6B $8B $12B EMEA MPS/BPS REVENUE MANAGED PRINT SERVICES BASIC PRINT SERVICES $14B IDC 2013

DOWNWARD PRESSURE: TOTAL PAGE VOLUME TOTAL REVENUE $0 $25000 $5000 $10000 $15000 $20000 $30000 REVENUE IN MILLIONS OF US DOLLARS MANAGED PRINT SERVICES OFFICE PRINTING MARKET 65% 35% $7500m UPWARD TREND: MPS PAGE VOLUME DEVICE PLACEMENTS MPS V OPM MARKET, EMEA 2013

OK, OK… SO WHAT’S IN IT FOR ME?

LOCK IN ANNUITY LOCK OUT COMPETITORS UNLOCK CROSS SELL OPPORTUNITIES EXTRA PAGE VOLUME TIMELY PAYMENTS NO INVESTMENT IS KEY

Over to you….

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 21 Ingram Micro Managed Print Solution Gemma Glen Head of Category - Print

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Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 23 SME End Users – Where are they? IDC 2012

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 24 ■ We are the Leading Distributor for Print – We see and understand Managed Print & Recognise the Growth Opportunity ■ We Partner with the Leading Managed Print Manufactures & Solution Providers – Leveraging partnerships and Linking Ingram’s Capabilities ■ 12 months Development – Fully integrated into Ingram’s infrastructure, giving automation solution to keep costs down and lock down End Users. ■ We are not new to Managed Print Solutions – We have been fulfilling most of the Managed Print Solutions – Our US Division have been delivering a Managed Print Solution for the past 2 years  Changes made to fit UK Market, taken best practices. Background

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 25 PrintSense - How it Works

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 26 Key Partners Industry Leaders in Print Monitoring Software Integrate efficiently with ERP systems in high volume environments Multi Vendor Coverage Nationwide Service Delivery days SLA to fix as opposed to response Platinum Sponsor Extensive Hardware Portfolio Service Network – Top Class Ingram End User – Working Showroom

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 27 ■ On-going revenue and profit for a contracted period – typically 3 to 5 years – Options to managed existing print fleets or a complete refresh ■ Manage your end users fleet contracts via “MyPrinterManager” – Identify hardware refresh opportunities on-going…. – Advise end user on printing usage and savings to provide continuous improvement  Charge for professional services and service delivery / lifecyle management ■ No investment in engineers or software, all included in the Ingram Cost Per Page Sustainable Benefits for You

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 28 ■ Our Partners are here for the 2 days ■ We have a workshop Tuesday Afternoon ■ Opt into PrintSense ■ Be included in our Education Programme Next Steps

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