Building Human Resource Management SkillsNational Food Service Management Institute 1 Dealing with Difficult People and Situations Objectives At the completion.

Slides:

Advertisements

Similar presentations

The Enterprise Skills Story

Advertisements

You’re the author – what were your intentions?  A dot point outline of unrelated, random thoughts loosely connected to your writing  A plan for your.

Interviewing Strategies Career Counseling and Support Services 1640 Neil Avenue, 2 nd Floor Younkin Success Center (614) ccss.osu.edu.

Guided Reading Activity 34

THIS TRAINING IS CONDUCTED BY THE NATIONAL FOOD SERVICE MANAGEMENT INSTITUTE THE UNIVERSITY OF MISSISSIPPI Building Human Resource.

Building Human Resource Management SkillsNational Food Service Management Institute 1 Employee Discipline Objectives At the completion of this module,

Personal Accountability Driving organizational growth through personal expectations, integrity, and dedication.

Building Human Resource Management SkillsNational Food Service Management Institute 1 Getting the Most from Your Workday Objectives At the completion of.

Building Human Resource Management Skills National Food Service Management Institute 1 Effective Leadership and Management Styles Objectives At the completion.

HANCOCK CENTRAL SCHOOL INSTRUCTIONAL LEADERSHIP TEAM SEPTEMBER 14, 2012.

Mental Health, Health Habits, and Exercise Module C: Lesson 1 Grade 11 Active, Healthy Living.

Student Responsibility Classroom Management that Works.

SGHS MENTORS 8 th Grade Refusal Skills Presentation.

National Food Service Management Institute

Building Human Resource Management Skills National Food Service Management Institute 1 Dealing with Conflict in the Workplace Objectives At the completion.

Facilitator Training Program. Day One Agenda – Day One Welcome Getting Started Activity Course Objectives Overview of Facilitation Skills Facilitation.

Your Attitudes Toward Living

Building Human Resource Management SkillsNational Food Service Management Institute 1 This training is conducted by the National Food Service Management.

Effective Interviewing Techniques Clinton High School 401 Arrow Drive Clinton, MS

What is Mental Health? How you think and how you feel about others. The ability to accept yourself and others, adapt to and cope with emotions, and deal.

Lesson Explain the fundamental relationship between seller and buyer of a product; 2. Differentiate between the importance of individual customer.

Mental & Emotional Health

Developing Personal Identity & Character

Professional Expectations Non-Standard and/or Destructive (Unacceptable) Cooperative (Acceptable) Collaborative (Most Desired) Conflict: Uses conflict.

Lesson 1: Knowing Yourself Module 3: FINDING A JOB.

Chapter 7 Lesson 4.

Building Human Resource Management SkillsNational Food Service Management Institute 1 Performance Standards and Expectations Objectives At the completion.

Understand techniques, strategies, & systems used to foster self- understanding & enhance relationships with others.

Mentoring Workshop. Workshop aims Aim To introduce participants to the role of the mentor and help them prepare for mentoring as a part of the Leadership.

 Attitudes are learned behaviors that people develop as they interact with their environment.

Building Human Resource Management SkillsNational Food Service Management Institute 1 Managing Change in Changing Times Objectives At the completion of.

Classroom Management “Managing a roomful of students succesfully is vital to improving achievement and satisfaction in the classroom”. (Robert L. DeBruyn,

Inquiry and the IB. Stuents do not learn by doing. on what they have done. Rather, they learn by and.

Building Human Resource Management SkillsNational Food Service Management Institute 1 Finding the Best Objectives At the completion of this module, participants.

Introduction to Survey Research. Survey Research is About Asking Questions About…  Behaviors  Opinions/Attitudes  Facts  Beliefs  There are lots.

LISTENING TO LEARN Bennie Good. 2 Notes Ask speakers what they experienced What were there reactions Ask listeners how their speakers responded How did.

Welcome to Leadership and Self-Deception: The Hidden Key to Improving Results Session One.

Developing Team Goals Objectives

Guided Reading Activity 26

Building Human Resource Management SkillsNational Food Service Management Institute 1 Delegating and Empowering Objectives At the completion of this module,

Conflict Management for tdfgdfhe Public Health Professional Instructor Name.

Chapter 5 Mental and Emotional Health

Building Human Resource Management SkillsNational Food Service Management Institute 1 Crisis Management Procedure and Practice Objectives At the completion.

Building Human Resource Management SkillsNational Food Service Management Institute 1 This training is conducted by the National Food Service Management.

Managing Difficult Patrons with A Course Tips and Highlights from.

MENTAL HEALTH: Handling Stress In Your Life Ms. Mai Lawndale High School.

6 Steps for Resolving Conflicts STEP 1. Begin the Process Calmly approach the person you are having the conflict with, and explain to them that you have.

Building Human Resource Management Skills National Food Service Management Institute 1 This training is conducted by the National Food Service Management.

Building Human Resource Management SkillsNational Food Service Management Institute 1 This training is conducted by the National Food Service Management.

Ways To Manage Stress Bell Ringer Lesson 6- 4

Building Human Resource Management Skills National Food Service Management Institute 1 This training is conducted by the National Food Service Management.

Building Human Resource Management SkillsNational Food Service Management Institute 1 This training is conducted by the National Food Service Management.

CE-ELM, Mombasa Starters Reflective Practice 11 th April 2011.

FISH! PHILOSOPHY.

Health Education HECMA Program Health & Wellness 1 Chapter 2/ Lesson 8 Positive Thinking Done by : Najwan Fares.

Balance and Personal Development Objectives At the completion of this module, participants will be able to:  Develop a daily practice to center themselves.

Building Human Resource Management SkillsNational Food Service Management Institute 1 This training is conducted by the National Food Service Management.

Building Human Resource Management SkillsNational Food Service Management Institute 1 This training is conducted by the National Food Service Management.

Managing Change in Changing Times Building Human Resource Management Skills.

You can see some interest in what you are learning. You show some interest in things outside school. A lot of what happens in school interests you. You.

Kick Off How does the way you express emotions reflect your mental health?

2.12 Developing a tolerance for ambiguity

EDU704 – Assessment and Evaluation

Mustang Mindset Review

ICN’s new eLearning Portal will provide an enhanced online training experience…

Learning to Manage Your Life

Consulting Skill -인터뷰 기법-.

6 Steps for Resolving Conflicts

Effective Leadership and Management Styles

Presentation transcript:

Building Human Resource Management SkillsNational Food Service Management Institute 1 Dealing with Difficult People and Situations Objectives At the completion of this module, participants will be able to: Identify ways to establish and to commit to individual purpose. Recognize problem behaviors or non-productive behaviors and actions of difficult people. Examine coping strategies for working with non- productive behaviors.

Building Human Resource Management SkillsNational Food Service Management Institute 2 Dealing with Difficult People and Situations Definitions Attitude- the overall way you relate to the outside world or present yourself to others. Paradigm or mental model- the way you think and consequently act about something.

Building Human Resource Management SkillsNational Food Service Management Institute 3 Dealing with Difficult People and Situations Personal Check-In: Reflections from the Past Briefly describe the situation. What action by another did you view as difficult or non- productive? What did you do? What could you have done which might have produced better results?

Building Human Resource Management SkillsNational Food Service Management Institute 4 Dealing with Difficult People and Situations Icebreaker: Types of Non-Productive Behavior

Building Human Resource Management SkillsNational Food Service Management Institute 5 Dealing with Difficult People and Situations Your Attitude: It’s Up to You! Emphasize the positive. Look for the silver linings. Accept reality and move ahead! Seek the lesson, learning, or legacy. Recognize the long view. Focus on possibilities, not problems. Maintain a willingness to change. Remember, you always have a choice of ways to respond.

Building Human Resource Management SkillsNational Food Service Management Institute 6 Dealing with Difficult People and Situations Your Attitude: It’s Up to You! Offer an enthusiastic greeting. Be more positive with those you see every day. Smile when you talk on the telephone (a smile can be heard!). Laugh so others will laugh, too. Share uplifting personal stories. Set a positive example.

Building Human Resource Management SkillsNational Food Service Management Institute 7 Dealing with Difficult People and Situations Clarify Your Purpose and Your Goals Take a few minutes to think about your whole life, the personal and professional life you enjoy. 1. Write down what is most important to you. 2. What do you want to be or do in your life? 3. What roles are most significant for you? 4. What is one goal you have for each role you listed in question 3?

Building Human Resource Management SkillsNational Food Service Management Institute 8 Dealing with Difficult People and Situations Tips for Dealing with Non-Productive Behaviors Non-Productive BehaviorManager Goal ArguingHelp to consider other ideas. WithdrawingPersuade to become involved and to contribute. AggressionPersuade to become involved and to contribute. ComplainingShift to problem solving.

Building Human Resource Management SkillsNational Food Service Management Institute 9 Dealing with Difficult People and Situations Tips for Dealing with Non-Productive Behaviors Non-Productive BehaviorManager Goal ZappingFocus on the possibilities. TalkingPersuade to be quiet. Attention-SeekingShift focus to task at hand. ArroganceOpen mind to group task or to new information.

Building Human Resource Management SkillsNational Food Service Management Institute 10 Dealing with Difficult People and Situations Reality Practice: Responses to Non-Productive Behaviors

Building Human Resource Management SkillsNational Food Service Management Institute 11 Dealing with Difficult People and Situations Checking Out: Analysis and Action Write the initials of a person whose behaviors you currently view as difficult. What action or behavior seems “difficult” to you? What attitude or action of yours is contributing negatively to the situation? What could you change about you? What strategies could you use to make the situation more agreeable to you and the other person? Check out your analysis with another participant. Share with the intent to identify the best options available to you.