Presented by Quach Van Hoang Quach Van Hoang

Agenda 1 A Performance B Strategy

Performance Premium & PFYP 01st WKM 2009(1~13) PremPFYPPremPFYP Viet Nam (72%) (73%) ( ) is percentage of Vietnamese Target 2 Billion

3 Performance Region PFYP HN HCM DN CT

Performance Headcount SMFull-Time agents Total Pre- BM SMCASSEASEASSASAS Viet- Nam Part-Time Agent (IA): 4372 Total Agents: SM 1673 SAS↑ + 9%UP 01/28/2010

5 Performance Full-time Headcount

6 Performance AS attaining Quota(%) 38%34% 54% 13% 39% 32% 19%

Conclusion PFYP does not attain target. Full time agents’ productivity goes down. Weakness Advantage Recruitment over target Need improving

Agenda 10 A Performance B Strategy

Strategy – new comer HAN re-structure  Set up 02 regional in HAN  Promote BM Kim Anh & BM Ky to regional director HAN re-structure  Set up 02 regional in HAN  Promote BM Kim Anh & BM Ky to regional director Bien Hoa new branch office  Recruit 03 BM  Opening in 05 working month Bien Hoa new branch office  Recruit 03 BM  Opening in 05 working month

Strategy – new comer HCM 2 zone  Welcome 01 new RD.  Receive 06 new BM to develop HCM 2 region HCM 2 zone  Welcome 01 new RD.  Receive 06 new BM to develop HCM 2 region

Strategy-Agent contract to BM  Apply to New BM recruitment  Encourage BM convert to agent contract --- High salary --- Performance allowance  Apply to New BM recruitment  Encourage BM convert to agent contract --- High salary --- Performance allowance

Strategy- Assessment Schedule THUFRISATSUNMONTUEWED / Update to system the assessment result 4. Promotion certification 2. BM check Or Keep position request Or Confirm request 1. Announce Assessme nt Result

Strategy- Assessment Schedule  Quick respond  Increase the quality of service  Reduce the un-necessary complain from agent  Quick respond  Increase the quality of service  Reduce the un-necessary complain from agent

Future Plan – IA recruit benefit From , HAN + HCM stop recruiting AS,  the recruitment of IA decease BRANCH HCM HAN Create new benefit or incentive of IA recruitment Explain the benefit related to IA recruitment to SM, pre-BM