AnnMarie Papa, DNP,RN,CEN,NE-BC,FAEN Clinical Director, Medical & Emergency Nursing, Hospital of the University of Pennsylvania

 Define power and influence  Discuss strategies to become a person of influence  Review the importance of attitude and becoming a difference maker

 A capacity for control  A special ability  Influence  Charisma

 Position  Knowledge  Gender  Personal

 Social influence  Guiding people to adopt an idea  Manipulation?

 An interaction of influences  Bargaining for collective advantage  Positive way to structure communication

Let us never negotiate out of fear, but never fear to negotiate. John F. Kennedy

Power and Influence of Leading  Coercive Power ◦ Power that is based on fear  Reward Power ◦ Power that is based on the ability to distribute rewards that others view as valuable.  Legitimate Power ◦ The power a person receives as a result of his or her position in the formal hierarchy of an organization.  Expert Power ◦ Influence based on special skills or knowledge.  Referent Power ◦ Influence based on possession by an individual or desirable resources or personal traits.

French, J., and Raven, B. H "The bases of social power." Studies of Social Power. Cartwright, D. (ed.) Ann Arbor, MI: Institute for Social Research Effective

 Power to affect others  Ability to manipulate  Skill to induce another into action

Knowledge Expression Attraction Reputation Will Bacon, TB (2011) Five Deadly Leadership Power Drains. Businessweek.com Power or Influence?

 Modeling ◦ Behavior modeling  Motivating ◦ Encourage and communicate  Mentoring ◦ Helping others reach potential  Multiplying ◦ Help people you influence become a positive influence on others

 I = Integrity with people  N = Nurtures other people  F = Faith in people  L = Listens to people  U = Understands people  E = Enlarges people  N = Navigates for other people  C = Connects with people  E = Empowers people

Integrity

Nurture

Faith in People

Listens to People

Understands People

Enlarges People

Navigates for Others

Connects with People

Empowers

Many succeed momentarily by what they know Some succeed temporarily by what they do Few succeed permanently by what they are. John Maxwell

 The librarian of our past  The speaker of our present  The prophet of our future

 Our attitude determines ◦ Our approach to life ◦ Our relationships with people ◦ Our outlook ◦ Our behaviors ◦ Our altitude

 Expectations ◦ Optimism ◦ Pessimism  Behaviors ◦ Make the world go away ◦ Raindrops keep falling on my head ◦ I did it my way ◦ Oh what a beautiful morning

 All is well that ends well?

 Obstacle ◦ Great leaders arise in times of crisis  Opportunity ◦ “There is plenty of security in the cemetery; I long for opportunity” David Sarnoff

 David and Goliath ◦ He is so big we will never kill him ◦ He is so big I will never miss  No limit people ◦ The bumblebee  Frank Lloyd Wright ◦ Masterpiece comment

The last of the human freedoms is to choose your attitude in any given set of circumstances! Victor Frankl

Those who think they can and those who think they can’t, they are both right – Henry Ford

Think About Icebergs

What Do You See?

Attitude Iceberg Knowledge and skills Attitude

You Do The Math! ABCDEFGHIJKLMNOPQRSTUVWXYZ SKILLS KNOWLEDGE HARDWORK ATTITUDE = = = =

 Discouragement  Change  Problems  Fear  Failure

 Do you know your attitude  Are you able to manage your attitude  How does your attitude project

 Create sense of urgency  Pull together the guiding team  Develop the vision and strategy  Communicate for understanding and buy in  Empower others to act  Produce short term wins  Don’t let up  Create a new culture

 Provide team with plan  Outline reasons  Listen to their ideas  Generate excitement  Begin the “Journey to OZ”

 Choose the team  Identify leaders  Promote teambuilding  Allow creativity  Embrace diversity of “Dorothy, Scarecrow, TinMan and Lion”

 Identify the vision  Outline the strategy  Recognize team ideas  Determine “OZ”

 Provide information  Use a variety of arenas  Ensure understanding  Communicate again  Go “Over the Rainbow”

 Empower the team  Recognize the energy  Wear the “Ruby Slippers”

 Celebrate success  Acknowledge challenges  Continue to move forward  Recognize that “the Witch is melting”

 Do not get discouraged  Follow the vision  Utilize the team  Focus on the “OZ”

 Embrace the change  Cultivate the energy  Celebrate the moment  Measure the outcome  Prepare for the next “tornado”

 The Difference Maker ◦ Allow it to make a difference ◦ Manage your decisions ◦ Keep adversity from dampening your attitude ◦ Help others discover their difference maker

 Take responsibility for your attitude  Evaluate your present attitude  Develop the desire to change  Change your attitude by changing your thoughts  Develop good habits  Manage your attitude daily

Influence?

Influenza?

The Choice is YOURS!!!

Thank You!