PCCYFS 2012 Annual Spring Conference Engaging, Motivating and Inspiring Top Performance Presented By: Robin Stricoff

PCCYFS 2012 Annual Spring Conference 2 Engaging, Motivating & Inspiring Top Performance © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People 2

PCCYFS 2012 Annual Spring Conference 3 Introduction Impacting Your People is about impacting ALL your people – those who provide service and those you serve. We firmly believe that a qualified, stable, engaged and aligned workforce achieves better outcomes for your clients 3 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 4 Today - 3 goals Identify how engagement drives improved outcomes Know the engagement continuum Launch your transformation strategy 4 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 5 Change Vision 5 We are a culture of staff engagement © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 6 6 A high engagement organization = a high achievement organization © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 7 First Goal Identify how employee engagement drives improved outcomes 7 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 8 What is employee engagement? 8 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 9 Engaged staff are “mentally and emotionally invested in their work and in contributing to their employers’ success” 9 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 10 Staff Engagement Produces Results 57% increase in discretionary effort 83% reduction in the desire to leave 10 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 11 Relationship between engagement and outcomes 11 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 12 Relationship between engagement and turnover 12 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 13 Won’t LEAST Engaged Organizations MOST Engaged Organizations 86% Think About Leaving 17% Think About Leaving HR Solutions © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 14 Engaged Staff Behave Differently Speak positively about the organization Strive to do a better job Stay and contribute Have lower absenteeism Have fewer accidents Ready to take on increased responsibility (succession potential) 14 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 15 WIIFM Less likely to leave More productive Produce better results 15 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 16 Second Goal Know the engagement continuum 16 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 17 Levels of Engagement in the Workforce 17 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 18 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 19 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 20 Cost of Disengaged Staff 20 $350 billion a year © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 21 33% 49% 18% © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 22 Actively Disengaged 22 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 23 Not Engaged 23 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 24 Engaged 24 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 25 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 26 Third Goal Launch your transformation strategy 26 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 27 Best in Class Average Lagging 27 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 28 Transformation Mind-Set Trying to get more out of the workforce we lost sight of our employee fundamental needs Addressing these needs builds engagement Building engagement improves outcomes 28 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 29 Path of Transformation 29 Top Executive Supervisors Managers Employee behavior It starts here Supported by human resource best practices and systems © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 30 Transformation Strategy Communicate Your Vision Connect Staff Effort to Organization Goals Build Best-in-Class Managers Communicate & Connect with Senior Leadership Recognize a Job Well Done 30 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 31 # 1 – Communicate Your Vision 31 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 32 #2 - Connect Staff Effort to Organization Goals How important is it to connect staffs’ work to organization’s success? –88% say Very Important or Important –12% say Unimportant or Very Unimportant SHRM Engagement Survey 32 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 33 # 3 - Build Best-in-Class Managers Manager/staff relationship is key to employee engagement –55% say Very important –38% say Important –5% say Unimportant –2% say Very unimportant 33 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 34 Building Best-in-Class Managers is Mission Critical Poor Supervisors Trump Good Programs Good programs PLUS GOOD supervisors = engagement, high performance, retention Good programs PLUS POOR supervisors = non-engagement, poor performance, turnover 34 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 35 What Employees Want from Supervisors Clear expectations Feedback & coaching Opportunities for growth & development Able to set goals Follow through Supervisors skillfully and artfully adept in all aspects of performance management 35 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 36 # 4 - Communicate & Connect with Senior Leadership Direct access-frank and honest leadership –53% say Very Important –41 % say Important –5% say Unimportant –2% say Very Unimportant 36 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 37 # 5 – Recognize a Job Well Done! Management recognition of employee job performance –49% say Very important 43% say Important 6% say Unimportant 2% Say Very Unimportant 37 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 38 When I make a mistake, I am recognized 100% of the time, when I do something great, I’m not recognized 99% of the time. © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 39 Impact of Sluggish Economy Environment of uncertainty Antidote for uncertainty Vision Contribution Building Best Managers Communication with Senior Leadership Recognition 39 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference Economic Recovery Trends Increased workloads Postponed retirement Increased internal employee complaints, unemployment filing and EEOC complaints 40 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 41 Launch a Formal Recognition/Appreciation Initiative Everyone appreciates knowing they did a good job 41 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 42 Engaged Organizations Behave Differently –Employees held responsible for progress –Achievement is recognized –Recognition is plentiful and genuine –Conflict is resolved – 42 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 43 Engage! Be Different –Cooperation across departments –Managers are competent to manage staff performance; including providing feedback, coaching for improved performance 43 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 44 Engage! Be Different –Salary and benefits are viewed as competitive –Policies are clear, flexible and administered fairly –Training is viewed as a development investment. Employees have the opportunity to grow and learn –Participatory management style –Ongoing effective communication 44 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 45 Become Best-in-Class! 45 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 46 Best-in-Class 74% managers are involved and fully support engagement initiative. © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 47 81% provide managers with training and tools on engaging staff and managing staff performance Best-in-Class © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 48 Measuring Engagement A Comprehensive Approach –Exit interview results-actions –Stay interview-increase what folk want –Track turnover, absences, accident metrics –Regular employee survey’s –Taking the pulse 48 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 49 Actionable Next Steps Ignite curiosity & enthusiasm Win buy-in and support Build a performance management culture Establish cascading goals aligned to strategy! Instill full accountability at all levels 49 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 50 Wrapping Up An Engaged Organization: –Starts at the top and cascades down –Only works when managers build effective relationships with their reports –Results in a satisfied workforce that produces better outcomes 50 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 51 Engaged staff 51 Better outcomes Turn your vision into reality ROI © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 52 Your most valuable resources are your people 52 Thanks for a job well done © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People

PCCYFS 2012 Annual Spring Conference 53 What will you do differently? 53 © copyright 2012 Robin Stricoff, MSW/SPHR, Impacting Your People