3M Library Systems © 3M All Rights Reserved. RFID Education series of Whitepapers

© 3M All Rights Reserved. 3M Library Systems Agenda  RFID Basics (101) – Do you need it? What is it?  RFID Technology (201) – What are the Features and benefits?  RFID in Action – Public & Academic Universities  The Story Continues (RFID )  Key Questions to ask any supplier  Takeaways

© 3M All Rights Reserved. 3M Library Systems RFID 101 – 4 reasons to invest & 3 to wait Invest  Customer Satisfaction  Staff efficiency & Satisfaction  Job Enrichment Job Enrichment  Circulation efficiency, Security against book loss, Stock management Circulation efficiency Wait  Expense – isn’t it just self service I need?isn’t it just self service I need?  Disruption  Other – such as privacy, standards

© 3M All Rights Reserved. 3M Library Systems

© 3M All Rights Reserved. 3M Library Systems RFID 201 – The Basics using RFID in the Library  Why should I care? – Improving Customer service with constant pressure on staffing budgets  What is RFID? – The tag and reader interface  Examples of RFID in everyday life  How does RFID Work? Reader awakens the tag to respond with information that the reader wants  How does RFID benefit Library customers?  What do critics say about RFID?  What are the risks? Supplier choice, system design, have a goal in mind

© 3M All Rights Reserved. 3M Library Systems Glasgow Slide – RFID in action.. University  3M RFID is being introduced to the library, initially on new acquisitions in the high-usage reading list items. The intention is to retrofit entire library stock, working towards a totally RFID environment. Currently, 89 percent of loans are via 3M™ SelfCheck™ with the identical number of returns.  “Combined with self service and the introduction of RFID, 3M technology provides peace of mind,” Tom Finnigan, Director of Learning Support  “RFID is proving much faster, with less handling and greater reliability. This allows a faster throughput of students which, of course, is what they like,” Tom Finnigan.

© 3M All Rights Reserved. 3M Library Systems Liverpool – RFID in Action – Public Libraries “During the last year RFID tagging and the 3M SelfCheck system have dramatically improved both our working day and our customers’ library experiences. Before the system was installed, our main focus was issuing books and keeping the shelves organised and tidy. Now we don’t have a constant queue of people requiring us to issue their books, we can get out from behind the desk and help customers choose books, create exciting displays, locate and keep on top of the stock easily and undertake training courses. In fact, thanks to the benefits provided by 3M RFID technology, we have had the time to do much more training here than any other Liverpool branch (that doesn’t have self-issue).” Library Manager, Sefton Park Library.” “In real terms, out of the 79,000 books we issue each year, we process 80-90% through the 3M SelfCheck stations. Customer service has definitely improved since its installation. Our library users have welcomed the new system and our staff have much more fulfilling roles.” Library Manager, Liverpool’s Old Swan Library.” As part of the City Council’s effort to support the city’s position as European Capital of Culture 2008, an ambitious programme is underway to redevelop 24 libraries in and around Liverpool. Integral to the programme is the embracing of 3M RFID technology.

© 3M All Rights Reserved. 3M Library Systems RFID 301 – 601  RFID Detailed look at RFID Tag Characteristics  Evolving Standards – air protocols standards (ISO Mode 1)  Quality Concerns – affect of humidity and heat on poorly manufactured tags  Security Functions – the different types  RFID 401 – Tag Quality and reliability  RFID Tag Life – long life requirements in many libraries.  Common Failure modes & impacts – tags are at the heart of every RFID system  What to ask a tag supplier – often tag suppliers don’t manufacture the tags What to ask a tag supplier

© 3M All Rights Reserved. 3M Library Systems RFID 301 – 601 continued…  RFID 501 – Standards and a flexible system  Storing data on a Tag – a standard approach to coding means all hardware can decode a tag (Interoperability)  Application standards Report – The different models and the future modelThe different models and the future model  Vendor duties – participate and develop latest standards and develop migration path  RFID 601 – guide to implementation  Step 1 – System Design  Step 2 – Acquiring Funds  Step 3 – Select a vendor  Step 4 – Conversion and Start-up

© 3M All Rights Reserved. 3M Library Systems What you should ask your RFID tag supplier:  Have you tested your tags for long-term reliability?  What test methods do you use?  Is the test longer than one week?  Can I see the data?

© 3M All Rights Reserved. 3M Library Systems 3M System Architecture Designed for the Future C - Series French Format Plug-in Danish Format Plug-in Finnish Format Plug-in Dutch Format Plug-in Future Format Plug-in 3M Format Plug-in 812 Conversion Station 3M Tag Data Manager Conversion Station 946 Staff Workstation 895 Staff Workstation R - Series Digital Library Assistant V - Series

© 3M All Rights Reserved. 3M Library Systems Takeaways  Please take an RFID education pack – you’ll have all you need..  Remember there is a choice! You can take your time, migrate or go big bang – It is your choice!  RFID is more than Self Service, but it may only be self service you require!  What is your attitude to security of your collection?  For more information on 3M library system solutions visit: ome/ or freephone 3M customer services on