Asia Pacific Service Maintenance Agreement

 Maintenance Agreement  Understanding the Value  Emerson Network Power Advantage  Basic, Essential, Preferred Contracts

3 Maintenance Agreement Overview  Preventive Maintenance  For maximizing systems reliability and performance  Service MA  For complete confidence and peace of mind

4  Business continuity is critical for the organization  Businesses nowadays rely heavily on IT and communication technology  Availability demand is getting higher, downtime is not an option  Cascading cost effect of downtime  Impact to operations  Lower total cost of ownership and maximizing ROI  Manage unexpected cost  Protect investment Maintenance Agreement Why there is a need?

5 Understanding the Value Real Value of Regular PM Based on conducted study, PM service increases the system/equipment reliability MTBF of equipment that gets two PM service events is 23 times higher than a machine with no PM service events per year. At least two PM visits per year is recommended More PM visits is necessary for data centers where downtime is unacceptable and if downtime cost is too high

6 Understanding the Value Real Value of Proper PM Another way to minimize unit-related failures is to institute a comprehensive PM program from a trained and certified personnel such as ENP PM safety factor for trained and certified personnel is extremely high at around which could provide gains in unit reliability up to 19 PM service events a year Use of specified testing equipment and proper tool by knowledgeable personnel minimizes the risk of failures introduced by human factor

7 Understanding the Value The Power of MA Higher availability Peace of Mind Lower Total Cost of Ownership Priority on parts availability Experienced and knowledgeable personnel provide fixes and solutions Quick response Less waiting time Eliminate unplanned maintenance expense Easy access to trained and certified personnel Get complete confidence on uptime assurance Maintenance budget is fix Lesser downtime cost and impact to operations Protect investment for fraction of a cost

8 Emerson Network Power Advantage Why choose Emerson? We have the trained and knowledgeable people We have the parts We use the appropriate tools and equipment We have the support infrastructure We have the breadth and depth – grid to chip protection solutions We have global presence

9 MA Offerings (Power) Basic, Essential, Preferred BasicEssentialPreferred PM LabourIncluded Repair LabourNot Included Included PartsNot IncludedIncluded BatteryNot IncludedIncluded Service ScheduleNAM-F 8x5 PM ScheduleM-F 8x5 PM FrequencyDefined by MU Distance CoverageWithin 50km radius Service ModeOn-site Response TimeAs scheduled4-hr Travel and Accommodation Exp No. To be quoted separately HolidaysNo Note: Coverage and scope of works varies with individual Market Unit.

10 MA Offerings (Power) Basic, Essential, Preferred Basic – a preventive maintenance contract design to increase system reliability and performance. Essential – parts protection contract with preventive maintenance. It helps you manage maintenance cost. Preferred – a comprehensive service contract. Gives total peace of mind, maintenance budget protection and uptime confidence.

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