MC Cloud Technology Transformation Operational Innovations Jon Smith, Sr. Dir, Hosting Operations Jason Brown, Dir, Platform Solution Management Richard Steenberg, Operations Technical Lead © 2011 Ariba, Inc. All rights reserved. UC

Agenda Ariba’s Cloud Story Building Trust in the Ariba Cloud Ariba’s Continued Cloud Innovations © 2011 Ariba, Inc. All rights reserved. 2

3 Ariba Has Been a Trusted Cloud Provider Since : Ariba Network built a multi-tenant, On-Demand application delivered in the Cloud. 2005: Ariba moved Sourcing, Contracts, and Spend Visibility applications to the Cloud. 2006: Ariba moved Procurement and Invoicing applications to the Cloud. Today: Over 340,000 organizations conduct business in the Ariba Cloud.

4 The Ariba Commerce Cloud …everything needed for better commerce BUY MANAGE CASH SELL TECHNOLOGY COMMUNITY CAPABILITIES Peer Collaboration Partner Ecosystem World’s Largest Trading Network Domain Expertise Execution Support Value Enablement Applications Spend Mgmt. | Collaborative Finance Mgmt. | Sales Acceleration Mgmt. Applications Spend Mgmt. | Collaborative Finance Mgmt. | Sales Acceleration Mgmt. Platform Analytics | Security | Performance | Integration | Mobility Platform Analytics | Security | Performance | Integration | Mobility Buyers Sourcing Procurement Treasury/AP Finance IT Sales/Mktg. Order Mgmt. Sellers IT AR/Finance © 2011 Ariba, Inc. All rights reserved.

5 The Rest of the Industry Has Embraced the Cloud The Cloud is no longer just outsourced storage or spare CPU cycles. Every provider today is trying to either move or build their business in the Cloud. Secure Accounting Data, Business Processes and even Core Business Functions to the Cloud. Ariba’s business is growing dramatically. Over $150 Billion of purchases and invoices traverse the Ariba Network annually.

© 2011 Ariba, Inc. All rights reserved. 6 What a Customer Expects from a Cloud Provider Today Faster product innovation Reliability Availability World-class security

© 2011 Ariba, Inc. All rights reserved. 7 Frequent product release cycle: One product / quarter making it easier for businesses to adopt new functionality Automated test infrastructure keeps quality high Rolling product upgrades eliminate disruption during upgrades All customers receive all upgrades simultaneously Ariba’s Cloud Innovations Faster product innovation

© 2011 Ariba, Inc. All rights reserved. 8 Ariba’s Cloud Innovations Reliability and Availability Top Notch Infrastructure with Redundancy throughout the System Redundant servers at all layers Fully Populated Disaster Recovery Site with up-to-the-minute replication Network and appliance redundancy Monitored and Available 100k+ monitored metrics 24/7/365 coverage – no standing maintenance window Application performance monitoring Customer experience monitoring (outside-in)

© 2011 Ariba, Inc. All rights reserved. 9 Ariba’s Cloud Innovations Physical Security Top notch datacenter Hand-scan access Access list is audited twice/year Network Security Industry standard firewalls Strict change control process IDS Certifications and Assurances PCI certified each year Webtrust audit every six months SAS70 Type II every six months Application Security Dedicated security team Developers trained in best practices Frequent penetration tests and security scans Highly skilled industry experts World-Class Security

© 2011 Ariba, Inc. All rights reserved. 10 Security in the Cloud

© 2011 Ariba, Inc. All rights reserved. 11 Ariba’s Cloud Innovations Ariba’s Cloud Architecture

© 2011 Ariba, Inc. All rights reserved. 12 Ariba’s Next Cloud Innovations Always on Real-time performance monitoring Visibility into critical business processes

© 2011 Ariba, Inc. All rights reserved. 13 Ariba’s Cloud Innovations Always On Continuous review of planned and unplanned downtime with goal of no downtime Dynamic scaling of application capacity Reduce downtime required for major releases As Ariba scales 5 or 10x in the coming years, we are building necessary infrastructure now

© 2011 Ariba, Inc. All rights reserved. 14 Ariba’s Cloud Innovations Real-time Performance Monitoring Monitoring of time to serve every page Historical trending of page serve time Dashboard display of time to serve page by action Constantly improving performance

© 2011 Ariba, Inc. All rights reserved. 15 Ariba’s Cloud Innovations Visibility into Critical Business Processes Key Components Define the warning/critical metrics of the end-to-end business process Detect that the business process has met or exceeded one of these levels Notify the necessary resources that a business process is in jeopardy Provide enough information to the resources so that they can take action to remedy the issue Sample Business Processes Purchase Order: Buyer to Supplier Invoice: Supplier to Buyer OK-to-pay file: AN to ERP or bank End of quarter reports Companies are entrusting critical business processes to Ariba’s Cloud. We have learned that this requires us to collaborate with IT departments to ensure those business processes are successful.

© 2011 Ariba, Inc. All rights reserved. 16 Ariba’s Cloud Innovations trust.ariba.com Goal Provide one home page to access to cloud status and related information including data and security policies, certifications and accreditations, notifications, and related white papers. Provides Ariba customers and potential customers with more transparency to current and historical cloud status. Provides information related to cloud status, notifications and announcements, data and information security policies, and certification and assurance status.

Questions © 2011 Ariba, Inc. All rights reserved. 17

“Safe Harbor” and Confidential Information Statement This information reflects the status of Ariba solution planning as of January All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. © 2011 Ariba, Inc. All rights reserved. 18

MC Cloud Technology Transformation Operational Innovations Jon Smith, Sr. Dir, Hosting Operations Jason Brown, Dir, Platform Solution Management Richard Steenberg, Operations Technical Lead © 2011 Ariba, Inc. All rights reserved. UC