11 Public Safety Recording – Sharing Resources Quality, Accountability, Reliability. and Performance for the Mission-critical Environment Western Regional APCO Phoenix, AZ May 7, 2014 Gary C. Schiavo Regional Sales Manager – Public Safety Verint ® Video and Situation Intelligence Solutions ™

22 Public Safety Buzz Words  NG-911 –Multimedia messaging into the PSAP Text messages Cell phone images Cell phone video  Analytics –Speech analytics –Text analytics –Video analytics –Desktop analytics  Quality Assurance –Dispatcher/Call Taker Proficiencies  Workforce Optimization –Scheduling –Training  Redundancy

33 WHAT ABOUT ENTERPRISE-CLASS RECORDING? SHARING RESOURCES? Public Safety Buzz Words

44  Onsite voice logging system  Recording local radio / telephone traffic –Consoles –Frequencies –Trunks  Archiving locally –Internal disc storage –Network attached storage  Local area network access –Software or web access from onsite workstations –Users access recordings and save copies to fulfill request via , disc, etc… Standard PSAP Recording Environment

55  Migration to enterprise-class technologies and infrastructures  Shared IP communication solutions (radio and telephone) are becoming the industry standard  Data sharing technologies and secure remote access (especially for agency consolidation / use of centralized communication centers) Trends in Public Safety

66  Shared resources  Cost savings  Added redundancy  Remote accessibility and incident re-creation  NG-911 data sharing Enterprise Public Safety Solutions - Drivers

77  Lack of funding for advanced technologies (especially for smaller agencies) –Federal/state/local budget cuts –Reduced revenues from 911 taxes, due to wireless growth  Shared or pooled resources are becoming increasingly popular for infrastructure and technology expenditures.  Collaboration enables agencies to leverage a single system for multiple agencies and share acquisition costs. Public Safety Budget Struggles

88  Minnesota agencies representing multiple counties are sharing an advanced digital, multimedia recording solution: –Two redundant trunked loggers (recording Motorola Astro 7.9 / MCC7500 and local recorders) –Quality assurance functionality  Each city and county can combine administrative and position recordings, along with access to shared radio system  Benefits include: –Ability to deploy technology that would otherwise be unaffordable –Significant cost savings –Redundancies  Another region within Minnesota has followed suit, based on the success of the first region and a third region is days away. Public Safety Budget Struggles – Case Study

99  Multiple Counties (individual local voice recorders – disparate systems  Motorola Astro 7.9 state wide shared radio system (Minnesota Armor)  Two host sites (Motorola AIS Servers and Verint Central Archive)  Remote accessibility and data sharing Enterprise Public Safety Solutions - Example Central Minnesota Regional Radio Board  Unified solution across region  Shared resources  Accessibility from anywhere within the region  Redundancy across the region (all calls stored in 5 places within minutes) Driving Factors

10  Benefits include: –Ability to deploy technology that would otherwise be unaffordable –Significant cost savings –Greatly enhanced redundancies  Another region within Minnesota has followed suit, based on the success of the first region. Enterprise Public Safety Solutions - Example Benefits

11 Enterprise Public Safety Site Detail

12 Enterprise Public Safety Solution

13 Solution Overview Remote Access via Browser Interface and Advanced Application Sharing

14 NG911 Preparedness Insight Center is prepared for NG-911 when the standards are determined

15 Recording Only High Quality Performance: More Than Just Logging

16 Advanced Applications – Q/A

17 Advanced Applications – Screen Recording

18 Advanced Applications - Speech Analytics

19 Advanced Applications – Video Video Integrations  During the life of your voice logging system, your agency may have the need to integrate video and audio into a single platform.  Integration between Verint’s Insight Center and Nextiva Video was introduced at NENA 2011

20 Combining Video & Audio Intelligence VideoAudio Audio & Video Data Inmate Intelligence

21 Insight Center

22  Mobile Phone Recording – Improve Case Management by capturing data related to the recording, such as case number, caller ID, GPS locations and more – Leverage Speech Analytics to find commonality within recordings and interviews to link cases and close them faster Advanced Applications – Smart Phone Recording

23 Questions?

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