Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Chapter 2 Careers in Hospitality

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ After Reading and Studying This Chapter, You Should Be Able to: Know some of the possible career paths available in the hospitality industry Establish career goals Assess your own strengths and weaknesses Describe some of the potential careers in the hospitality and tourism industry Discuss aspects of professionalism Write a resume Prepare for an interview

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ What Is a Career Path? Career progression available in each segment Progression varies Cross-training is critical Advancement must be timely to match employee development Career goals

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Is the Hospitality Industry Right for You? Based on quality of service Personal qualities needed: Honesty Willingness to work hard Team player Willingness to work long hours Ability to deal with stress Good decision-making skills Good communication skills Dedicated to exceptional service Desire to exceed guest expectations

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ What Do Recruiters Look for? Service-orientation Solid work experience Involvement in on-campus and professional organizations Positive outlook Good GPA Initiative

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Self-assessment Personal SWOT analysis Pinpoint strengths to maximize Pinpoint weaknesses to minimize Pinpoint opportunities to use to your advantage Pinpoint threats to neutralize

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Professionalism and Etiquette Companies expectations vary but must be met Dress/attire Etiquette is how we behave and make others feel comfortable First impressions are critical Table manners Treat others with dignity and respect

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Professional Organizations and Associations Visit the following organization's websites for more information: The International Council on Hospitality Education National Restaurant Association American Hotel and Lodging Association International Special Events Society Professional Convention Management Association National Society of Minorities in Hospitality Hotel Sales and Marketing International

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Ethics Set of moral principles and values that people use to make decisions about right and wrong Basic common values Integrity Respect for human life Self-control Honesty Courage Golden rule Reasonable person standard

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Social Responsibility of Business Issues include: Truth in menu Nutrition and obesity Atkins diet Recycling Ronald McDonald House

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Careers in Travel and Tourism Air Sea Rail Auto Attractions

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Careers in Restaurants Restaurant industry employs over 12 million people Management positions Owner President/Vice president General manager Restaurant manager Bar manager Kitchen manager

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Figure 2-1 A Career Path in the Restaurant Industry

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Careers in Managed Services $25 billion industry Provider/client relationship Foodservice operation is a support service, not the primary operation Batch cooking is the norm Managers have expanded responsibilities

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Careers in Lodging 3.5 million hotel rooms in North America Management positions Management trainee General manager Rooms manager Director of Marketing and Sales Director of Human Resources Director of Finance For more information about careers in lodging visit

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Careers in Club Management Club Managers of America Association Customer is paying for a membership that includes a variety of services from golf to fine dining Availability of a career path is contingent on the employee and the opportunities Positions General manager Banquet manager Kitchen manager Bar manager

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Careers in Conventions and Expositions Convention planners Convention managers Responsibilities include Staffing Sales Registration Marketing Other

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Careers in Meeting Planning, Event Management and Catering Meeting Planning Event planner Meeting manager Conference coordinator Convention planning Event Management Weddings Parties Corporate events Bar mitzvahs Catering entrepreneurial

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Figure 2-10 A Career Path as a Catering Manager

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Careers in Recreation and Leisure Organizing recreational activities Aerobics Arts and crafts Little League baseball Tennis Various camps State and local PRT

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Careers in Amusement and Theme Parks 350,000 workers employed Designers and artists Inspectors and repairers Scientists Human resource personnel Public relations personnel Food and beverage personnel

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Figure 2-12 A Career Path in the Theme Park Industry

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Careers in Gaming 11 states have commercial casino gambling 29 states authorize Native American casino style gambling Positions include Dealer Slot attendant Marketing director Casino surveillance General manager

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Careers in Allied Areas Suppliers Food and beverage Furniture Furnishing and equipment

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Internships, Mentoring, and Shadowing Internships Supervised practical training Mentoring Someone assigned to show you the ropes Shadowing Gain familiarity with a particular job or jobs

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Resumes Good resume is a must Should include: Heading with contact information Career objective Career experience Accomplishments Education References Cover letter Academic record Extracurricular activities

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ How to Interview Match yourself to the job Match knowledge, skills and abilities to posted position Prepare Do your homework on company

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ How to Interview (Continued) Be ready to ask questions Dress for the job you want Arrive early Be polite Send a thank you note

Introduction to Hospitality, Fourth Edition John Walker ©2006 Pearson Education, Inc. Pearson Prentice Hall Upper Saddle River, NJ Trends On-campus recruiting Cutting cost on training 50-hr workweek to minimize burnout Professionalism Ethical standards