Organizational Performance Self Assessments at DOI An Entry-Level Approach based on the President’s Quality Award Criteria Norma Campbell Alan Turco Office of Planning and Performance Management

Introduction l What is a Self-Assessment? v Examines Business Practices v Compares Findings to National Standard v Been around for 13 years l It is NOT! v GPRA v Another Survey v IG inspection l Why a Self-Assessment? v To improve performance v To compare with standard v To set a baseline

Benefits of Self-Assessment Gain systematic & objective assessment of organizational performance Establish a performance baseline for key operating processes Set realistic GPRA goals Provide roadmap for achieving high organizational performance Establish and/or fine tune performance measures Pinpoint organization’s strengths & improvement opportunities Improve dialogue between managers & employees to improve operations

The DOI Entry-Level Self-Assessment l DOI uses an abbreviated PQA process v Business Overview v 28 questions in 7 categories v Site visit interviews v Written response to questions is optional v Effort will be voluntary and strictly confidential l Minimal investment by organizational units v < 100 employees = hours v < 500 employees = hours v 2-3 day interview period

The DOI Entry Level Self Assessment (Continued) Self-Assessments assisted by Office of Planning & Performance Management v 1 PQA examiner v 3 SES candidates v 1 Management Intern Feedback Report Prepared in 30 days v Overview of Findings v Strengths v Opportunities for Improvement Goal is to assist DOI units improve their organizational effectiveness

Self-Assessment Categories 1. Leadership 2. Strategic Planning 3. Customer Focus 4. Information and Analysis 5. Employee Focus 6. Process Management 7. Business Results

Status l DOI Entry Level Self-Assessment Training v 8-hr training session v Representatives from 5 bureaus v Office of Planning and Performance Management (PPP) detailees l Pilot Test - PPP Office v Feedback report delivered v Opportunities for Improvement prioritized v Action Plans developed l NPS National Capital Region participant v Interviews completed v Feedback Report in progress

Uses of Self-Assessment Report Prioritize Opportunities for Improvement Develop Action Plan Measure progress/improvement through repeated use of self-assessment Leverage significant strengths PPP staff may provide assistance in developing Action Plan

Contacts Norma Campbell Alan Turco Office of Planning and Performance Planning US Department of the Interior (MS-5258) 1849 C Street, NW Washington, DC