® Managing Virtual IT Services In the Business Driven Data Center Stephen Elliot, VP BU Strategy

CA’s Current Virtualization Management – End to End, Physical and Virtual Application Performance Management IT Security Management Data Center Automation IT Governance Infrastructure Management EITM Service Management Application Performance Management Enterprise Virtualization Management  IT Client Manager/Desktop Virtualization  Change Mgt, Asset Mgt, Charge Back, Software Change Mgr.  CA ARCserve® Backup  CA XOsoft™  Spectrum Infrastructure Mgr  eHealth Performance Mgr  NSM (all w. VPM)  CA Insight  CA Spectrum Service Assurance Manager  Wily Customer Experience Mgr.  Wily Introscope  Spectrum Automation Manager (w. VPM)  AutoSys® Workload Automation  Mainframe IT Security Management  Access Control  Enterprise Log Manager IT Governance Infrastructure Management Automation Service Management Business Policies CA Catalyst 2 Copyright © 2009 CA

CA Virtualization Management Solutions Extending Existing Solutions and New Greenfield Solutions  Spectrum Automation Manager − Lab performance & automation  Spectrum, eHealth / VPM − P+V Systems Mgt. − Discovery − Performance Management  Spectrum Automation Manager − Provisioning, Change & Configuration, RBA  XOSoft/Arcserv − Business Continuity  Multiple CA products − Private Clouds − Public Clouds − Self Service − Application/Top-Down − Next Gen Data Center − Real-Time Infrastructure DEVELOP/ TEST LIMITED PRODUCTION EXTENSIVE PRODUCTION ENTERPRISE PLATFORM Spectrum Automation Manager Identity Manager, Access Control, Enter. Log Mgr., Siteminder Spectrum Infrastructure Mgr., eHealth Performance Mgr. Wily APM XOSoft, Arcserv CA VIRTUALIZATION MANAGEMENT  Spectrum, eHealth / VPM − Integrated Network Management, RCA − Database Performance  Wily – Application Performance  Spectrum Automation Manager, IAM − Compliance and Security

 Wily Business Experience Mgt. –CEM, Introscope -> SP-SAM for app./user performance and real-time transactional topology –App performance input to SP-AM management decisions (e.g. virtual resource capacity increase) –App performance input to Application Automation decisions (major competitive advantage)  IT Alignment to Business: Service Management & PPM –Service Catalog ->SP-AM (“CAD/CAM”), SP-SAM –CMDB/SD -> Chg. process sync with NCCM, SP-AM –Real-time SP-SAM operational object model synch with process CMDB/CMS and Catalyst ‘Policy Mgt DB’ and/or ‘Appl. MDB’ –Clarity provide business service value/risk profiles for service assurance (e.g. SP-SAM business impact, prioritization), automation (e.g. segment DC apps before virtualize/consolidate)  Security and Compliance –Security, Compliance aspect of NCCM, SP-AM –IAM – user provisioning synched with SP-AM –Security/policy element to SP-AM and virtualization management –SP-SAM incorporates Enterprise Log Manager as risk element Infrastructure Management Tight Relationship Across CA Solutions 4 Copyright © 2009 CA

SLA Driven Manageme nt Model Availability 99.99% Security High Performance.2 Milliseconds VMwar e vCente r Suite Infrastructure Management Self Service Management Self Service Portal Service Catalogue Billing/Chargeb ack Provisionin g Configurati on Capacity Operations Performanc e Availability CA and VMware Collaboration - End-to-End Integrated Management Enterprise Systems Management – Spectrum Automation Manager, Spectrum IM, eHealth PM, XOSoft, ARCserve vCenter Suite vSphere Physical / Non-x86 Heterogeneous Management Copyright © 2009 CA

6 Advanced Service Modeling & Business Service Dashboard (CA Spectrum Assurance Manager) Root Cause and Fault Analysis (CA Spectrum Infrastructure Manager) Proactive Performance Management and Reporting (CA eHealth Performance Manager) CA’s Service Assurance Solution NETWORKS (DATA & VOICE) DB Infrastructure Management FirewallSwitch Load Balancer UCM SYSTEMS (PHYSICAL & VIRTUAL) Web Servers APP MGMT Services USERS RouterEnergy OracleApps Copyright © 2009 CA

Service Indicators Risk Health Quality Availability 7 NETWORKS (DATA & VOICE) DB Infrastructure Management FirewallSwitch Load Balancer UCM SYSTEMS (PHYSICAL & VIRTUAL) Web Servers APP MGMT Services USERS RouterEnergy OracleApps Complete View of the Infrastructure Supporting the Business Service CA SPECTRUM ASSURANCE MANAGER Topology View Alarm Detail CA SPECTRUM INFRASTRUCTURE MANAGER CA EHEALTH PERFORMANCE MANAGER Proactive Performance Trending & Analysis Copyright © 2009 CA

A SW Partner Focused Exclusively on IT Management NETWORKS (DATA & VOICE) DB Infrastructure Management FirewallSwitch Load Balancer UCM SYSTEMS (PHYSICAL & VIRTUAL) Web Servers APP MGMT Services USERS RouterEnergy OracleApps What Is Required to Solve This Challenge? 1 Scale & Power 2 Proactive Performance Management 3 Model-Based Root Cause & Impact Analysis 4 Virtualization Management Over 38,000,000 Managed Devices 5 Silver Bullets of Service Assurance += 5 Top down Business- service approach Copyright © 2009 CA

Silver Bullet#1: Top Down Business Service Approach 9  See business service top-down in context to the services it supports  Prioritized view of services by importance, quality and risk  Provide line of business managers and executives with customized dashboards  Provide end to end model to reflect the status of its components  Enable IT operations to quickly monitor service status and impact to the business Average Payback 9 Months or Less* Sources: “Achieving Business Value & Gaining ROI with CA’s EITM Software,” IDC, 2007, and “IT Economics, Gaining Business Value with CA’s Enterprise IT Management Software: An ROI Study,” IDC, 2008, and direct customer data Copyright © 2009 CA

Silver Bullet#2: Scale and Power Who is using CA’s solutions?  9 of the Top 10 Global Banks  4 of the Top 5 Global Insurance Companies  4 of the Top 5 Financial Data Services Companies  4 of Top 5 IT Service Providers  9 of Top 10 Global Telco's  8 of the Top 10 US Banks  5 of the Top 5 US Insurance Companies  7 of the 10 Largest US Federal Agencies  4 of the Top 5 Financial Data Services Companies Over38,000,000 devices managed worldwide 40,000 devices 32,700 devices 85,000 devices 58,000 devices Copyright © 2009 CA

What Problems Need to be Addressed? Network Problems VMotion vSwitch VMotion may move VMs across physical ports— policy must follow Impossible to view or apply policy to locally switched traffic Correlate traffic on physical links—from multiple VMs Server and Application Problems Performance management Change and configuration Self-service VLAN Copyright © 2009 CA

Silver Bullet #3: Proactive not Reactive 12  Empowers IT to proactively address IT risk/performance issues before end users are impacted  Automatic baseline determinations  Trend analysis for predictive alerting- Identify problems before customers call  Alert on –SLA violations –Resource depletion –Performance variances –Failures  Automatically notify IT Operations only when there is a clear deviation from normal or extended time over threshold Reduce service desk calls up to 40%* Sources: “Achieving Business Value & Gaining ROI with CA’s EITM Software,” IDC, 2007, and “IT Economics, Gaining Business Value with CA’s Enterprise IT Management Software: An ROI Study,” IDC, 2008, and direct customer data Upper Threshold Lower Threshold Time Window = 1 hour Time is Unacceptable = 15 min. Basel ine Time Deviation from Normal NetworksSystemsDatabasesUnified Comms Energy Copyright © 2009 CA

Silver Bullet #4: Model-Based Root Cause & Impact Analysis 13  Automated model based event correlation and root cause determination  Alarm suppression  Rapid triage capabilities –Allows IT to quickly identify areas of degradation and pinpoint errors –Identify the problem source quickly –Stop the blame game (MTTI) –Automatically prioritize problems based on service impact  Network and system alarms  Cross-Domain Analysis  Bloor: CA #1 – highlights RCA  Uniquely incorporates configuration awareness Improve MTTR up to 50%* Sources: “Achieving Business Value & Gaining ROI with CA’s EITM Software,” IDC, 2007, and “IT Economics, Gaining Business Value with CA’s Enterprise IT Management Software: An ROI Study,” IDC, 2008, and direct customer data How Would You Rate the Following in Terms of Diagnosing the Root Cause of a Problem? Single root cause alarm Suppress symptomat ic events Copyright © 2009 CA

Silver Bullet#5: Virtualization Management 14  Comprehensive physical and virtual management  Heterogeneous support-including all generations (Mainframe > Distributed > Virtualized > Cloud)  Completeness: –Cost benefits - complete solution portfolio –Integration across partner product portfolios  Technology Differentiation –Architected for virtualized environments –End-to-end service policy view through policy aggregation across P&V –Superior models based fault isolation and root-cause analytics across P&V Reduce Number of Tools required by 50%* Sources: “Achieving Business Value & Gaining ROI with CA’s EITM Software,” IDC, 2007, and “IT Economics, Gaining Business Value with CA’s Enterprise IT Management Software: An ROI Study,” IDC, 2008, and direct customer data Copyright © 2009 CA

What is CA Automation? Workload and a Whole Lot More… WORKLOAD AUTOMATION  CA Workload Automation (dSeries)  CA AutoSys Workload Automation  CA ESP Workload Automation DATA CENTER AUTOMATION  CA Spectrum Automation Manager  IT Process Automation Manager  Virtual Performance Manager RUN BOOK AUTOMATION  CA IT Process Automation Manager

Common Automation Use Cases 16 Process Automation Change and Configuration Self-Service Common Themes Application release lifecycle Process Standarization Cloud build-outs/strategies Service Models End to end service Map transactions to infrastructure Dependency mapping Detection and remediation Encapsulation CMDBs Test to production Resource allocation Demand management Copyright © 2009 CA

Optimizing Available Resources: Self Service Reservation Management 17 Old way: 5 days Self- service: < 3 hours Reduces wait by 90% and more Labor savings Service utilization up > 50% Infrastructure/ facility reduction Increase server/ admin ratio 400% Copyright © 2009 CA

Integrating People Process Technology into… Repeatable and extensible automation Process Automation 18 Copyright © 2009 CA

Application and Systems Discovery Servers, Software, Configuration & Relationships >Change Detection Rules >Compliance Comparisons >Server Auto–Discovery >Software Component Discovery >Configure Setting Extractions >Configuration Interpretation and Validation >Comprehensive Configuration Parsing Technology Discovery Server and Database Snapshots Component Blueprints 19 Copyright © 2009 CA

Configuration and Change Detection Before:  Application configuration audit: Days  Identify configuration problems: Days With CA:  Application configuration audit: Minutes  Identify configuration problems: Minutes Reduces configuration related issues as much as 80% 20 Copyright © 2009 CA

 Expanding integration/collaboration in Network Management –Cisco Nexus 5000, 7000 –Cisco ISR –Cisco NAM  Management of Nexus 1000v –Virtual Switch, within VMware vSphere  Management of UCS –Network and Systems Management –Service Provisioning Growing CA and Cisco Collaboration “CA Aligns with Cisco/VMware to Manage Cloud”

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