ISquad Lesson Ms. Cmapanelli Troubleshooting Your PC

Focusing Questions What are the most common pc issues we have to troubleshoot? How can we determine if it is a hardware or a software issue? How can we troubleshoot the most common issues?

Getting Started We can save a lot of time if we can fix minor issues in the classroom instead of having to send the laptop to Eddie or Ms. Burwell. Today we’re going to explore some steps we might take to fix simple problems.

Instruction

Framing The Session "Your teachers have been telling me that one of the most demanding challenges they face when integrating technology into the classroom is troubleshooting when a student has an issue with their device." It is important for Isquad members to be able to troubleshoot minor issues in the classrooms.

Teaching First, ask the student what the problem is. Very often, they are vague, saying only that "My laptop is messed up." Ask for clarification, "What are you trying to do and what is your computer doing?" Make the student demonstrate what they have tried to do. Check to see if any applications are running. Close everything. Next, try to replicate the task, that is, Try to do it yourself. If you cannot do it, attempt to figure out what the problem is.

Teaching You need to determine if it is a hardware issue, which may require sending it to the depot, or if it is a software issue, which you may be able to resolve yourself. Most times you should restart the machine. Very often this fixes the problem.

Guided Practice PC sluggish? Try this: make sure there is no animated background on the desktop. Problems in applications like MS Word or Inspiration are software issues. If restarting doesn't help, try the Help menus to resolve them. Problems that occur with the display, voulme, disk drive or keyboard are types of hardware issues. For these let’s explore the Device Manager.

Guided Practice For problems connecting to the Internet, run Intel Proset. Check that the radio is on. For hardware issues: access the device manager. If the device is working, and you still can't resolve the issue - send it to the Depot. If the device is not working - send it to the Depot.

Guided Practice For printing problems check the default printer. Check out the Help and Support icon on the Start Menu.

Work Time

Explore: Step 1 - The place to check to see if the radio is on. Step 2 - How to check which printer is set as the default printer. Step 3 - Write out the clicks to find the Device Manager. Step 4 - The colors in the Display are all messed up. Where might I go to troubleshoot? Step 5 - Find out what the Disk Defragmenter does. Don't run it, just locate it.

Share

Share with your peers one thing you learned today that you didn’t know before. Share

How does this work address the questions that began the session?