© 2008 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 IT Essentials PC Hardware and Software 4.1 Instructional Resource Chapter 14: Advanced Printers and Scanners

Presentation_ID 2 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Objectives  Describe the potential safety hazards and safety procedures associated with printers and scanners.  Install and configure a local printer and scanner.  Describe how to share a printer and a scanner on a network.  Upgrade and configure printers and scanners.  Describe printer and scanner preventive maintenance techniques.  Troubleshoot printers and scanners.

Presentation_ID 3 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Critical Concepts  What is this chapter about and why is it important?  Printers and scanners are two of the devices that are most commonly attached to a computer, and they cause many issues. Often, these issues are related to drivers and software. Many vendors’ driver installation process includes the loading of specialized printer software. The drivers are operating-system-dependent and are updated frequently. The same is true for printer software. Some vendors install printer software at the same time as the driver; sometimes the two pieces cannot be separated. This software describes ink levels and includes links to vendors for the purchase of paper, cartridges, and other supplies. The software might also include tutorials, videos, and troubleshooting guides to be consulted when a problem occurs.  Scanners are similar; indeed, many printers include the capability to scan. Issues with scanning software and drivers are akin to those with printers. Many discussion forums and troubleshooting sites are available for both scanners and printers.

Presentation_ID 4 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Activities  What activities are associated with this chapter? Lab: Install an All-in-one Printer/Scanner Lab: Share the All-in-one Printer/Scanner in Windows XP Optional Lab: Share the All-in-one Printer/Scanner in Windows Vista Lab: Optimize Scanner Output Worksheet: Search for Certified Printer Technician Jobs Lab: Fix a Printer Problem Lab: Remote Technician: Fix a Printer Problem Lab: Troubleshooting Printer Problems in Windows XP Optional Lab: Troubleshooting Printer Problems in Windows Vista Chapter 14 Quiz

Presentation_ID 5 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: New Terms  What terms are introduced in this chapter? buffer default printer Ethernet port Graphics Device Interface (GDI) network printer page description language (PDL) parallel port PostScript (PS) Printer Control Language (PCL) printer-output options14.2.3

Presentation_ID 6 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: New Terms  What terms are introduced in this chapter? serial cable serial data transfer serial transmission Small Computer Systems Interface (SCSI) cable Universal Serial Bus (USB) cable Universal Serial Bus (USB) port14.2.1

Presentation_ID 7 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Changes  What has changed from the previous version (4.0) of ITEPC? Page Describe how to install network printer software and drivers on a computer No connectivity Set the IP of the printer Page Describe printer upgrades Out of memory error Page Determine scheduled maintenance according to vendor guidelines Install a maintenance kit and reset page count Replace the fuser Page Describe cleaning methods Clean printer

Presentation_ID 8 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page Describe checking capacity of ink cartridges and toners Page counter Error codes Page Review the troubleshooting process Identify the Problem Establish a Theory of Probable Causes Determine an Exact Cause Implement a Solution Verify Solution and Full System Functionality Document Findings

Presentation_ID 9 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page Identify common problems and solutions Symptoms Paper jams Blank paper Error codes Out-of-memory error Lines and smearing Garbage printout Ghosted image Issue resolution Replace the fuser Replace the drum Clear the paper jam Install a maintenance kit and reset the page count Set the IP on the printer Clean the printer

Presentation_ID 10 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Changes (continued)  What has changed from the previous version (4.0) of ITEPC? Page Identify common problems and solutions (continued) Windows-specific printing problems Print spool is stalled Incorrect/incompatible driver Page Apply troubleshooting skills Troubleshoot and fix a printer

Presentation_ID 11 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Classroom Management  Scanner problems, other than driver and operating system issues, are hard to simulate. Problems from the Internet and discussion groups are the best ways to address these issues.  Have the students work on as many printer models and operating system combinations as possible. If they install a printer on a Windows XP computer, have them install the same printer on a Windows Vista computer.  The same process should be used for sharing a printer. Have the students share a printer between Windows XP and Vista computers.

Presentation_ID 12 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Teaching Analogies  Troubleshooting and repairing printer paper-feed issues is like getting a broken piece of bread out of a toaster. First, you unplug the printer or the toaster. Next, you try to pull the paper or bread out from the bottom or top of the device.

Presentation_ID 13 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential  What are the different ways to network a printer?  What are some best practices when troubleshooting printers and scanners?  What is Optical Character Recognition (OCR) software? Chapter 14: Suggested Class Discussions

Presentation_ID 14 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Best Practices  Problems can be easily created with printers by disabling the printer port, removing the printer driver, removing the ink cartridge, or setting the printer to the wrong paper length or type.  Make a list of printer models. Have the students use the Internet to research the speed, memory, upgrade options, and interfaces that are available for each printer model. Use class discussions to share their research.

Presentation_ID 15 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Chapter 14: Outside Reading  Microsoft Windows and printer drivers:  How to print in AppleOSX with a wireless printer:  Linux and OpenPrinting:

Presentation_ID 16 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential

Presentation_ID 17 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential