Motorola Mobility Services Platform (MSP3.2) Control Edition Optimizing use of your mobile assets Daphanie Wallace June 2008 Enterprise Mobility Solutions

Motorola Proprietary and Confidential Material Common Mobility Challenges “How do I get this new device to work on my network?” “How can I rapidly deploy thousands of devices” “One of our devices is reported lost; Can I disable it?” “How do I apply OS patches / application updates quickly?” “How do I ensure my devices are in compliance?” “Why is my device battery losing charge so quickly?” “Where are all my devices?” “How do I know if my devices are being utilized fully?”

Motorola Proprietary and Confidential Material Initial Provisioning – How do I rapidly deploy my devices? Out-Of-Box Deployment for your mobile devices Devices Deployed And Ready To Use Within 5 Minutes Configure Network Access Settings –WWAN & WLAN Features Reduced Rollout costs Faster ROI Benefits

Motorola Proprietary and Confidential Material What’s new in MSP 3.2 Stage Edition?  SMS Staging Client  Available out of the box in NEW Wireless WAN capable mobile devices  Customizable  Enhanced and customizable device detail page  Staging history  Reported by device, customizable staging history table (multiple device view)

Motorola Proprietary and Confidential Material Ongoing Management - Software Provisioning Upload Firmware & Software Packages Provision Packages to Pertinent Devices Schedule Package Distribution Check Software Compliance Across All Devices Generate On-screen Compliance Reports Features Reduce Cost and Accelerates Innovation Benefits

Motorola Proprietary and Confidential Material Support: Remote Troubleshooting Remote Control Into Devices From NOC Identify Processes, Tasks Running On Devices Troubleshoot Devices Remotely Remote Registry Editing Remote Screen Capture Features Reduce Support Shipments and Spares Cost Keeps devices in hands of your users Benefits

Motorola Proprietary and Confidential Material What’s new in MSP 3.2 Provision Edition?  Device Asset Management  Track assets with custom asset names  Customizable Device List  Display all relevant information, as columns, for a set of devices  Device Search  Search by standard and/or custom attributes  Customize columns in the search results table, export to excel to view or print  Find a single device to remotely control or verify policy compliance

Motorola Proprietary and Confidential Material What’s new in MSP 3.2 Provision Edition?  Enhanced device details page  Customizable details section  Policy status of applicable policies and compliance

MSP 3.2 Control Edition Key Features & Benefits

Motorola Proprietary and Confidential Material What is MSP 3.2 Control Edition?  Asset Management  Asset management by custom asset names or any other relevant attribute  Asset name entry on a mobile device upload to MSP  Location based device management – site based, relay server based, custom criteria

Motorola Proprietary and Confidential Material What is MSP 3.2 Control Edition?  Asset Management  Hierarchical list of terminals by sites  Customize device list view to track by asset name – export to excel to view or print  Customize device search to enable search by asset name – use to filter, sort and export to excel to view or print

Motorola Proprietary and Confidential Material What is MSP 3.2 Control Edition?  Command & Control  Actions  MSP 3.2 pre-loaded with many commonly used actions  Support for custom actions – build your own  Support of missing or stolen devices  Policy can be created to detect and lock down such device(s)

Motorola Proprietary and Confidential Material What is MSP 3.2 Control Edition?  Command & Control  Video Capture  Use remote control to record a series of user-actions on a mobile device  Macro Record  Use remote control to record a macro that can replayed on other devices to simulate a problem or apply a fix

Motorola Proprietary and Confidential Material What is MSP 3.2 Control Edition?  Data Collection & Analysis  Streamlined set of 30+ data collection metrics  Low network impact  Supports frequently requested metrics to analyze device utilization, batteries, network utilization  Bookmark Views – saved custom collection analysis for reuse

Motorola Proprietary and Confidential Material What’s new in MSP 3.2 Control Edition?  Data Collection & Analysis  Automatic Graphs – visual depiction of metrics to spot anomalies

Why Upgrade from MSP 3.0 or MSP 3.1?

Motorola Proprietary and Confidential Material Why upgrade to MSP 3.2 from MSP 3.0 or MSP 3.1? devices using quick search  Locate one or mobile devices using quick search  Custom Views device detail page  Customize ‘Details’ section of device detail page to display useful / relevant information device list views  Customize device list views to display relevant information in device search results table attributesquick search  Customize attributes that users can search on with the quick search tool

Motorola Proprietary and Confidential Material Why upgrade to MSP 3.2 from MSP 3.0 or MSP 3.1?  Asset Management – Manage devices by asset name or any other custom attribute  Use data collection and analysis  Use data collection and analysis to measure, track device utilization, network utilization and help optimize operations  Track missing or stolen devices  Track missing or stolen devices and automatically lock them down troubleshoot problems  Be ready to troubleshoot problems by setting up normal operation baselines for  Network Connectivity  Errant Applications  Battery Usage

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