NETOP REMOTE CONTROL What’s new in version 9.5? DECEMBER 09 NETOP REMOTE CONTROL1

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? WHAT’S NEW IN VERSION 9.5? Platform support Intel vPro (iAMT) ActiveX Guest WebConnect Domains Miscellaneous Product lifecycle Release dates 2

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? WHAT’S NEW IN VERSION 9.5? Platform support Intel vPro (iAMT) ActiveX Guest WebConnect Domains Miscellaneous Product lifecycle Release dates 3

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? PLATFORM SUPPORT Windows 7 Netop modules supported: Guest, Host, Gateway, Security Server, Security Manager, Name Server, Connection Server and Pack ’n Deploy Windows 7 editions supported: Starter, Home Premium, Professional, Ultimate and Enterprise 32-bit and 64-bit editions 4

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? PLATFORM SUPPORT Windows Server 2008 R2 Netop modules supported: Guest, Host, Gateway, Security Server, Security Manager, Name Server, Connection Server and Pack ’n Deploy Windows Server 2008 R2 editions supported: Foundation, Standard, Enterprise and Datacenter 64-bit editions 5

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? WHAT’S NEW IN VERSION 9.5? Platform support Intel vPro (iAMT) ActiveX Guest WebConnect Domains Miscellaneous Product lifecycle Release dates 6

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? INTEL VPRO (IAMT) Improved network scanning 5-10 times faster when scanning the network for Intel AMT compatible devices Updated inventory module Detects which version of iAMT can be supported by the current hardware including iAMT 4.0, 4.1 and 5.0 Improved diagnostics Easier to troubleshoot errors with improved notification messages 7

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? INTEL VPRO (IAMT)... Updated event descriptions Capable of displaying descriptions for new iAMT 4.0 and 5.0 events Custom commands Customize the toolbar layout, create and send arbitary iAMT commands 8

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? WHAT’S NEW IN VERSION 9.5? Platform support Intel vPro ActiveX Guest WebConnect Domains Miscellaneous Product lifecycle Release dates 9

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? ACTIVEX GUEST 10 What is the ActiveX Guest? Allows the core Netop Remote Control functionality to be embedded into applications and web browsers using a file called nguestx.ocx What are the benefits? Improves accessibility and availability by offering integration into third-party applications. Also offers customers added value and flexibility at no extra cost How does it differ from a standard Netop Guest? ActiveX Guest offers core functionality which means basic remote control (view screen, control keyboard & mouse), blank screen, lock keyboard/mouse and chat capabilities What type of Netop Hosts can I connect to? ActiveX Guest can connect to any Netop Remote Control and Netop Mobile Host module including Gateway and Security Server using TCP, UDP, HTTP and WebConnect

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? ACTIVEX GUEST But what about connecting to OnDemand Hosts? OnDemand support will be available with the LiveGuide integration in December General support for OnDemand Hosts will be available in Q Which web browsers are supported? ActiveX is a Microsoft component. Internet Explorer 6 and upwards are supported How is the ActiveX Guest licensed? ActiveX Guest uses our new licensing system. The license can be entered as a stand-alone key or retrieved from a license file. New and existing customers will receive a license for the ActiveX Guest along with the standard Guest Where can I find the ActiveX Guest? ActiveX Guest and the associated reference document can be downloaded from our website via a compressed file called nguestx.zip

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? ACTIVEX GUEST What’s new in the ActiveX Guest? Improved interface – the standard user interface for connection and configuration options has been updated to improve usability and includes product re-branding additions WebConnect support – the ActiveX Guest can now communicate with any compatible Host that supports Netop WebConnect making it easy to provide remote support across the internet without configuring additional firewalls Text based Chat – during a remote support session, a text based chat session can be initiated by the ActiveX Guest to improve communication providing the relevant permissions have been assigned Connection properties – connection settings normally found in the full Netop Remote Control Guest application are now available in the ActiveX Guest. This includes encryption methods, screen optimization features and keyboard/mouse options

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? ACTIVEX GUEST What’s new in the ActiveX Guest? Browser and platform support – improved support when running the ActiveX Guest from Internet Explorer including IE8 on Windows 7 and Windows Server 2008 R2 Screen region – define a specific region of a remote screen or select a specific monitor to be transferred to the ActiveX Guest during a remote support session Prevent further connections – when the Host is configured to allow multiple Guest connections, the ActiveX Guest user can prevent additional connections during a session if permitted by the Host Take keyboard and mouse control – when the Host is configured to allow multiple Guest connections, the ActiveX Guest can automatically take over control of the keyboard and mouse from other connected Guests if permitted by the Host

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? ACTIVEX GUEST What’s new in the ActiveX Guest? Sample web page & application – a demo application (nguestx-demo.exe) and web page (nguestx.htm) are now supplied to assist customers in setting up and using the ActiveX Guest within their own applications. The nguestx.ocx file must be registered on the local machine before using the ActiveX Guest Licensing – in order to use the ActiveX Guest, a new license key is required. This license can be entered in several ways and is required for TCP, UDP or HTTP connections. The ActiveX Guest can be used with WebConnect without a license key but does require a valid account from the WebConnect service

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? WHAT’S NEW IN VERSION 9.5? Platform support Intel vPro (iAMT) ActiveX Guest WebConnect Domains Miscellaneous Known issues fixed Product lifecycle 15

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? WEBCONNECT DOMAINS 16 What are WebConnect Domains? Provides flexible account management and hierarchical structure within the Netop WebConnect database Each customer using WebConnect can have their own Domain What are the benefits? More secure: Domains are completely separated from each other Ideal for Managed Service Providers supporting many customers Each Domain can have its own administrator Where are Domain details used? Domains details are entered as part of the WebConnect credentials when setting up WebConnect Communication Profiles

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? WEBCONNECT DOMAINS Manage Domain AdminsManage Domain Accounts Use these accounts with Netop modules

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? WEBCONNECT DOMAINS How do I create Domains? Go to your Connection Manager service URL Login using the Root Admin account How do I manage other Domains? Go to your Connection Manager service URL Login using the Domain Admin account for the relevant Domain Which accounts can be used within Netop modules? Domain accounts can be used Root Admin and Domain Admin accounts are used for admin purposes only Account management WebConnect Domain is created by default Only accounts called trial can be used with trial licenses

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? WHAT’S NEW IN VERSION 9.5? Platform support Intel vPro (iAMT) ActiveX Guest WebConnect Domains Miscellaneous Product lifecycle Release dates 19

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? MISCELLANEOUS 20 Transfer specific area of the Host. Add following to the NETOP.INI file on the Host machine: [HOST] RC_AreaEnable=1 RC_AreaLeft=300 RC_AreaTop=300 RC_AreaRight=500 RC_AreaBottom=500 Mouse marker is no longer enabled by default when Auto Take Control is enabled. If permitted, this will allow a simultaneous Guest immediate keyboard and mouse control when connecting to a Host

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? MISCELLANEOUS The installation directory and location of configuration data has changed in line with the product rebranding: Program data (x86) – all modules %programfiles%\Netop\Netop Remote Control\ Program data (x64) – all modules %programfiles(x86)%\Netop\Netop Remote Control\ Configuration data – Guest %appdata%\Netop\Netop Remote Control\Guest Configuration data (XP, 2000, 2003) – Host modules %allusersprofile%\Application Data\Netop\Netop Remote Control\ Configuration data (W7, Vista, 2008) – Host modules %allusersprofile%\Netop\Netop Remote Control\

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? MISCELLANEOUS New installation directories will only be used with clean installations Upgrading existing Netop modules will use existing directory locations New shortcut and application icons have been added to Guest and Hosts

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? WHAT’S NEW IN VERSION 9.5? Platform support Intel vPro (iAMT) ActiveX Guest WebConnect Domains Miscellaneous Product lifecycle Release dates 23

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? PRODUCT LIFECYCLE 24 Discontinued (no support but can be upgraded) Netop Remote Control 9.0 (24 th April 2010) Netop Remote Control 9.1 (15 th October 2010) Terminated (no support and cannot be upgraded) Netop Remote Control 8.0 (1 st October 2009) Netop Remote Control 9.0 (24 th April 2011) Netop Remote Control 9.1 (15 th October 2011)

DECEMBER 09NETOP REMOTE CONTROL – WHAT’S NEW IN VERSION 9.5? WHAT’S NEW IN VERSION 9.5? Platform support Intel vPro (iAMT) ActiveX Guest WebConnect Domains Miscellaneous Product lifecycle Release dates 25

RELEASE DATES DECEMBER 09NETOP REMOTE CONTROL26 BETA RELEASEPUBLIC RELEASE Netop Remote Control (Windows) 3rd November 2009 Includes WebConnect Beta from 6th Nov Netop Remote Control (Windows) 1st December 2009