April 11, 2015 Naveen Jindal School of Management The University of Texas at Dallas Presented By: Paul Convery, MD, MMM Skills & Competencies of Effective Physician Leaders Introduction to Leadership

Anatomy of Leadership CHARACTER COMPETENCE The Soul of A Leader Day 1 AM The Soul of A Leader Day 1 AM The Heart & Mind of a Leader Day 2 AM-PM The Heart & Mind of a Leader Day 2 AM-PM Inner Drives Day 1 PM Inner Drives Day 1 PM Personal Qualities Day 2 PM / Day 3 AM-PM Personal Qualities Day 2 PM / Day 3 AM-PM + The Knowledge, Skills & Talents of a Leader Day 4 AM & PM The Knowledge, Skills & Talents of a Leader Day 4 AM & PM Leadership Skills Day 4 AM Leadership Skills Day 4 AM after Bell: Great Leadership; Davies – Black, 2006 Manage- ment Skills Manage- ment Skills Profess- ional Skills Profess- ional Skills 2

What is Leadership? 3

Leadership What is your definition? Characteristics? Qualities and Traits? What distinguishes a great leader? 4

Leadership Quotations "A leader shapes and shares a vision which gives point to the work of others.” Charles Handy "Leadership is the capacity to translate vision into reality.” Warren G. Bennis 5

Leadership Quotations "Leadership is a process of influence between a leader and those who are followers.” Edwin P. Hollander “Leadership is the art of getting someone else to do something you want done because he wants to do it.” Dwight D. Eisenhower 6

Leadership Quotations "Leadership is a combination of strategy and character. If you must be without one, be without the strategy.” Gen. H. Norman Schwarzkopf "Leadership: The capacity and will to rally people to a common purpose together with the character that inspires confidence and trust" Field Marshal Montgomery 7

Leadership Quotations "The function of leadership is to produce more leaders, not more followers." Ralph Nader "The growth and development of people is the highest calling of leadership." Harvey S. Firestone 8

Leadership Quotations “The servant-leader is servant first…It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead…” Robert Greenleaf “Self aware leaders understand their values, goals, and dreams. They know where they are headed and why….they are honest with themselves about themselves.” Daniel Goleman and Richard Boyatzis 9

World Economic Forum: Global Council on New Models of Leadership

Manager: copes with complexity Organizes & staffs Plans & budgets Communicates a plan Executes tactics & measures their effectiveness Controls & problem solves Leader: copes with change Sets a direction Communicates a vision & direction Develops appropriate strategy & tactics to achieve vision Aligns people Motivates people What Leaders Really Do [Kotter] 11

Changing Skill Requirements for Physician Leaders Source: Changing Demographics, Competencies and Physician Leadership. P. Angood, MD presentation, July 27,

Three Dimensions of Leadership Organizational Leadership – Creating and clarifying the vision – Aligning the resources to support the vision – Communicating and advancing the vision Operational Leadership – Managing the process or section – Local organization control and execution – Problem solving and reporting People Leadership – Selecting and aligning the right people – Communicating, explaining and clarifying the goals – Motivating and developing Antony Bell: Great Leadership

Organizational Leadership Operational Leadership People Leadership Entry Level Mid Level Senior Level Applying the Right Leadership Mix at Each Level of Leadership Antony Bell: Great Leadership

The successful candidate will strive to achieve the following goals within the first months: Leadership. Seen as a leader. Built a strong foundation relationship with administrative, hospital, and medical staff. Seen as a collaborative, credible and ‘go-to’ leader within the organization. Working with the senior management team, strategically identify additional clinical services that need to be enhanced or provided by the health system so XXXXX is the provider of choice in the community. Develop Positive Physician Relationships/Leadership Development. Built trust and credibility with the medical staff. Accomplished by being visible, communicating openly, and demonstrated follow-through on addressing issues and concerns. Work with the Chief of the Medical Staff to identify and develop/mentor a pipeline of physician leaders within XXXX Healthcare. It is expected the individual will keep physician satisfaction and engagement high while making any necessary changes. Improve Quality Scores. Lead and drive the increase and improvement in quality scores, accomplished by working with senior management and the medical staff. Creates an infrastructure that supports the development of value-based decisions and outcomes. Process Improvement. Leading the LEAN initiative and overseeing current LEAN projects occurring across the organization. He/she will work to further instill and nurture a culture of quality measurement, transparency and accountability. Demonstrated by increased participation and improved outcomes. From a CMO Position Specification from a Recruiter 15

Would You Take this Job?? 16

What Makes Leaders Unique? Vision Influence Character Self Aware Vision Influence Character Self Aware 17 Vision Influence Character Self Aware Vision Influence Character Self Aware

"I see God in every human being. When I wash the leper's wounds I feel I am nursing the Lord himself. Is it not a beautiful experience?" Mother Teresa 18

“I believe in innovation and that the way you get innovation is you fund research and you learn the basic facts.” Bill Gates 19

20 “The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible.” Dwight D. Eisenhower

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. The true neighbor will risk his position, his prestige and even his life for the welfare of others.” Martin Luther King 21

“As a doctor, an educator, an innovator and someone who has dedicated his professional career to making things work better and to helping people - I am ready to lead.”Don Berwick 22

Personal Leadership Philosophy Based on your personal: World view? How you view the role of authority as a leader? How you view human nature? What is your sense of purpose? What are your personal values? What is your personal moral compass? How good is your sense of Self-Awareness? 23

“ As a potential physician leader, one must first define his (or her) own values and goals and then align with an organization that shares them.” From: AHA Physician Leadership Forum, July

“Successful careers are not ‘planned.’ They are the careers of people who are prepared for the opportunity because they know their strengths, the way they work and their values.” Peter Drucker 25

Assignment: Write your Personal Leadership Philosophy 26