Using Reports to Gain Compliance Patricia Freeman MICROS ® Systems, Inc

MICROS ® Systems, Inc. At MICROS ®, we leverage innovation to empower hospitality and retail professionals. Our solutions, which include software, hardware, enterprise systems integration, consulting and support, make a real difference to business efficiency and the environment they work in. MICROS ® Systems, Inc. is a global market leader in the hospitality and retail industry sectors. More than 567,000 customers use our systems around the world to run efficient businesses and help them grow.  Online adoption ranges between 96-98%, currently hovering in the 92% range due to recent migration 90 days ago  Consistently able to meet Supplier volume commitments

Travel & Financial Tools Utilized  American Express Corporate Work  Concur Travel: Concur Ad Hoc Reports  World Travel, Inc.: WorldVision ®  Global Expense Reporting Solutions (GERS): IBM  Oracle Financials: QueryBuilder, Toad, SQL, PL/SQL  Payroll: ProBusiness

Two biggest changes since adopting Concur and utilizing World Travel, Inc.? 1. Real-time Reporting 2. Better support for Data Integrity/Consistency

Data! Data! Data How the road was paved for success, it’s essential to have...  Executive Management educated about financial incentives, cost savings and Duty of Care. They need to know what’s in in for them and what do they get out of various programs?  Executive Management support Programs & Initiatives  Well-documented Policy & Procedure that is communicated out to the Travel constituency

Examples of how data is used: Populate Corporate Card in the Expense Tool & Travel application Objectives:  Reduce leakage on TMC & travel spend,  Reduce Associate anxiety when first starting to do Expense Reports  Update Expiry Date in Concur Maximize spend with negotiated Suppliers Objectives:  Build brand loyalty  Increase Financial Incentive  Review if new suppliers need to be added or terminated?  Distribution of soft discounts  Booking outside of TMC – Leakage  Reduce Insurance premiums

More Examples of how data is used: Drive On-Line Adoption Objectives:  Effectively manage Booking Fees,  Addressing desire of especially Millennials to be independent, do things on their own, real-time, be “entertained”  Visual guilt to utilize negotiated Suppliers Duty of Care Objectives:  Build brand loyalty  Increase Financial Incentive  Review if new suppliers need to be added or terminated?  Distribution of soft discounts

Where does MICROS go from here? Continue to demonstrate to Executive Management the need to launch the program globally by demonstrating:  financial overview; ability to drill-down to data  Gain consistency worldwide,  Savings (front-end, back-end, soft dollar, time, administrative efficiencies, etc.)

Questions & Thank-you! Patricia Freeman MICROS ® Systems, Inc Columbia Gateway Drive Columbia, MD