Nomad Aviation Employee Training on ISO 9001 – the globally recognized quality management system 1ISO 9001 Training for Employees-Rev. B

ISO 9001 Customer Related Process The objective of an ISO 9001 Quality Management System is to maintain the customer satisfied by meeting their requirements, expectations and improving processes to provide value. At each stage, the key questions are, "Do we really understand what the customer wants ? Are we able to do the job on time and in full? Has the customer changed their requirements ?" Such key questions should be the basic objectives in any business. 2ISO 9001 Training for Employees-Rev. B

Quality Policy Nomad Aviation, Inc. is committed to exceeding our customer’s requirements and expectations by providing the highest quality products and services in the aviation industry. Our organization strives to continually improve its processes to provide maximum value for our customers to ensure the highest level of satisfaction. 3ISO 9001 Training for Employees-Rev. B

Nomad's Objectives Quality / Business Objectives ( ) 1- Develop an ISO 9001 Quality System to improve the business and secure future contracts. 2- Increase Sales by 50%. 3- Maintain 100% on time delivery. 4- Improve T-44 first time pass yield to 3 or less customer test flights. 5- Meet the 38 day turn around cycle on the T-44 modifications. 6- Complete Navair Installation and Fabrication quality audits without any findings, minor or major. 7- Pass all FAA Repair Station and PMA Quality Audits. 4ISO 9001 Training for Employees-Rev. B

ISO 9001 Process Interaction and Improvement Internal Customers and Suppliers Processes are designed based on the most efficient way to perform a task. Employees are trained not only in how to do the work they are assigned but how their actions affect their internal customers and the finished product's conformity. Employees are encouraged to suggest to their Leads and Supervisors more efficient ways to do the work they have been assigned. Management approval is required prior to implementing a process change. 5ISO 9001 Training for Employees-Rev. B

Internal Customers Internal customers – those employees whose work depends on you, the internal supplier, to perform the required action in order to accomplish their work efficiently. (example: Purchasing and the Stockroom are internal suppliers to Production who in turn is an internal customer of Quality.) ISO 9001 Training for Employees-Rev. B6

Process Flow 7ISO 9001 Training for Employees-Rev. B Input from external supplier Process steps Receiving / Inspection Inventory Input from internal supplier Process steps Production / Test Output to internal customer Final Inspection Process steps Packaging / Marking Shipping Output to external customer

Customer Property Customer supplied property is identified, verified, protected from damage and safeguarded from tampering. Damage or loss must be reported to the customer. Product must be preserved to prevent deterioration. ISO 9001 Training for Employees-Rev. B8

ISO 9001 Measurement, Analysis and Improvement 8.0 Customer Satisfaction The Organization plans and implements monitoring, measurement, analysis and improvement processes to demonstrate conformity of the product and the quality management system and to improve its effectiveness. The effectiveness of the QMS must be communicated to all employees (internal customers/suppliers). Example messages: – Are we achieving the Quality objectives?Quality objectives? – What's happening with external Customer satisfaction? What's happening with Customer satisfaction? – Example methods; team-briefing; notice-board; intranet; company newsletter; employee surveys; suggestion schemes Example methods; team-briefing; notice-board; intranet; company newsletter; employee surveys; suggestion schemes ISO 9001:2000 requires that external customer satisfaction be monitored and communicated but does not specify methods. 9ISO 9001 Training for Employees-Rev. B

Training verification Please complete the following test to evaluate the effectiveness of this ISO 9001 overview. Include your name and title on the last page and return the 3 test pages only to Edgar Rodriguez. Thanks for your cooperation! 10ISO 9001 Training for Employees-Rev. B