© 2003, Educational Institute Chapter 6 Point-of-Sale Technology Managing Technology in the Hospitality Industry Fourth Edition (469T or 469)

© 2003, Educational Institute 1 Competencies for Point-of-Sale Technology 1.Describe the features and functions of keyboards and monitors typically used by point-of-sale systems. 2.Distinguish touch-screen point-of-sale terminals from OCR and wireless terminals. 3.Describe the features and functions of various types of point-of-sale printers. 4.Describe the features and functions of point-of-sale account settlement devices such as magnetic strip readers, power platforms, smart cards, and debit cards. (continued)

© 2003, Educational Institute 2 Competencies for Point-of-Sale Technology 5.Identify the major files typically maintained by point- of-sale software and describe how managers can use the various reports commonly generated by point-of- sale software. 6.Describe the features and functions of an automated beverage control system. (continued)

© 2003, Educational Institute 3 POS Terminal Keys  Preset Keys  Price Look-Up (PLU) keys  Function Keys  Settlement Keys  Modifier Keys  Numeric Keypad

© 2003, Educational Institute 4 POS Printers Guest check printers  Hard/soft checks  Automatic form number reader  Automatic slip feed Receipt printers Work station printers Journal printers

© 2003, Educational Institute 5 Magnetic Strip Readers/Power Platforms Magnetic strip reader  Rapid data entry  Efficient settlement processing  Credit card and house account transactions within POS system Power platform  Simplified credit card transactions  Connects POS terminals to a single processor  Quick data retrieval  Reduces time, cost, and risk of credit card transactions

© 2003, Educational Institute 6 Smart Cards and Debit Cards Smart cards  Embedded microchips  Size of credit card  Stores information in several files for different functions  PIN necessary for access Debit card  Account must contain funds  Transactions as fast as with credit cards

© 2003, Educational Institute 7 Open Check File  Terminal number where guest check was opened  Guest check serial number  Server identification number  Time of day guest check created  Menu items ordered  Selling prices of items ordered  Applicable tax  Total amount due

© 2003, Educational Institute 8 Menu Item File  Identification number  Descriptor  Price  Tax  Applicable modifier keys  Amount totals for inventory reporting  Printer routing code

© 2003, Educational Institute 9 Labor Master File  Employee name  Employee number  Social security number  Authorized job codes  Hourly wage rates  Hours worked  Gross hourly wages  Declared Wages  Tips (or tip credits)  Credits for employee meals  Number of guests served (if appropriate)  Gross sales generated (if appropriate)

© 2003, Educational Institute 10 POS Consolidated Reports  Activity reports  Sales and payment summary report  Sales by time of day report  Sales analysis reports  Daily transactions report  Productivity reports