– March 2014

1 st UEG Communication Seminar “Social Media : Why & How?” Nadia Atienza

Presentation 35 years old Marketing & Communication Manager at SINERGI Sports Consulting Earlier experience in marketing and communication at FINA – Fédération Internationale de Natation, Cycling Ireland and Swiss Cycling Diploma of digital marketing and social networks 3 – March 2014

Agenda Introduction The Social Networks What use for which network? Plan your social media project Twitter Facebook YouTube Conclusions Workshop Questions 4 – March 2014

Quizz 1.Do you «tweet»? 2.Did you watch a video on the web these last days? 3.Do you have a LinkedIn profil? 4.Do you have a Flickr or instagram account? 5.Did you already buy music on line? 6.Did you watch any TV program on internet lately? 7.Have you ever left a reply on a blog? 8.Do you use RSS feeds? 9.Do you use internet on your mobile? 10.Do you have a wi-fi connexion at home? – March 2014

Quizz 11.Have you clicked on a "sponsored" link in a search engine this week? 12.Do you use Instant Messaging? 13.Did you already buy/sell something on ebay/ricardo, etc.? 14.Did you already download a podcast? 15.Do you have a Facebook or Google+ profil ? 16.Did you already download a mobile application? 17.Do you have an online video game connected with multiplayer? 18.Did you already do a VOIP call? 19.Did you already download a movie? 20.Are you connected to internet more than 2 hours per day? – March 2014

Results 20 – 18Perfect, you can work in the digital 17 – 14Good, almost geek 13 – 11Not so bad, you must have a Wii 10 – 8Should get started! 7 – 4Oops… 3 – 1Do you know that we are in 2014? More information: – March 2014

The new social tools – March 2014 What is the third most populated country in the world?

The new social tools – March 2014 If Facebook was a country, it would be the 3 rd after China and India.

The new social tools – March /7 of the planet is social-digital :

The new social tools – March 2014

The new social tools – March 2014 The winners 2013

What use per network? – March 2014

The new social tools – March Facebook : 1,23 bn users and the 2 nd most visited website in the world after Google -Twitter : microblogging tool that gives a user the possibility to send free short messages called tweets on internet. These messages are limited to 140 characters. 241 million users worldwide. -Instagram : acquisition by Facebook for 1 mio $

The new social tools -Tumblr : microblogging platform, created in 2007 by David Karp, which allows users to post text, images, videos, links and sounds on their tumbleblog. 50 million blogs, attracting 135 million of Internet users. 60 million articles published every day (2,500 items every second!). 16 bn page views per month. Over 120,000 people join Tumblr every day. Presence mainly in the U.S., Europe is developing. -Pinterest : U.S. website mixing the concepts of social networking and photo sharing. Launched in 2010 by Paul Sciarra, Evan Sharp and Ben Silbermann – March 2014

The new social tools – March Allows its users to share their interests, passions, hobbies, etc.. through photo albums with pictures found on Internet. The name of the website is a mix of the words "pin" (pin) and "interest" (interest). -LinkedIn : professional network, dialogue business/professional, personal branding. -Google+ : Launched in 2011 by Google. 500 mio of users (343 mio actif). More figures: sociaux/

Mobile Social Media World average: 20 apps – March 2014

Important steps of a social media project Before getting started blindly it is necessary to make a general evaluation of the situation : 1.Overview of the situation 2.Objectives 3.Tactics 4.Actions 5.Tools 6.Ressources 7.Measurement and ROI – March 2014

1. Overview of the situation Where am I? 1.My presence, the presence of the others 2.Context 3.Target audience : X vs. Y generation 4.Local vs. global 5.National vs. international 6.Special Codes, political aspects – March 2014

2. Objectives – my own ones What do I want? Where do I go? What do I aim for? What should my organisation become ? 1.Just start : max. 1-3 objectives 2.Insert it in the overall strategy 3.Avoid to make it become a separate project and obtain the support of all 4.Make a slogan 5.Publish it big For ex., to be on Facebook is not an objective! The social media are a tool, not a goal! – March 2014

2. Objectives – expectations of users What interests / motivate them? Different member categories? 1.Their expectations : do they match my objectives? 2.If no, how to solve the contradiction? For ex., to be on Facebook is not an objective! The social media are a tool, not a goal! – March 2014

2. Tactics What will I do to achieve the objectives? 1.Content 2.“Storytelling” (ex. Campagne P&G – « Thank you, Mom »)Thank you, Mom 3.Involvement of all stakeholders (ex. “Nike Football”)Nike Football 4.Quizz (ex. “Quizz Facebook PSG”) 5.Gifts (ex. “SportAccord International Convention”) 6.Events 7.Questions/Answers 8.Curation – March 2014

Ex. Quizz Facebook PSG – March 2014

Ex. Quizz Facebook SportAccord – March 2014

4. Actions What will my action plan be like ? 1.Speakers: internal (community manager, specialists, management, etc.) and/or external (relay, key players, ambassadors) 2.Actions: content, messages, events 3.Chronology : frequency 4.Target 5.Tone, style – March 2014

5. Tools What tools do I have? 1.Creation 2.Share: social networks 3.Diffusion 4.Curation 5.Surveillance 6.Monitoring 7.Reporting – March 2014

6. Resources What resources do I have? 1.Community manager 2.Web developer/designer 3.Content producer 4.Support/guarantor 5.Ambassadors relay 6.Technical support – March 2014

7. Measure and ROI The Communities don’t buy anything... the return is in: 1.Uses 2.Behavior 3.Contacts 4.Networking 5.Reputation 6.Attention 7.Participation – March 2014

Twitter Created by Jack Dorsey in 2006 and launched in July of the same year. Mission statement : we want to instantly connect people everywhere to what’s most important to them. – March 2014

Twitter – March 2014

Twitter To establish and improve my presence To keep an eye on my e-reputation To share information To create a news feed To create links To create conversations around the brand or its values To amplify the distribution of my message – March 2014

Twitter Bad buzz : it is important to watch out when humour or general social events are reused. – March 2014

Twitter The most discussed topics (source: 2012.twitter.com) – March 2014

Twitter Examples – March 2014

Facebook Created by Mark Zuckerberg in Initially limited to Harvard students. Open to all in Think mobile: 65% of Facebook users are looking at it on their mobile and / or tablet – March 2014

Facebook – March

Facebook The Human being likes to be defined by its interests. With this button, he sends this information to his network. – March 2014

Facebook The other Facebook points Events Groups Status Pictures Photo Albums Profile picture Cover page Articles – March 2014

Facebook To summarize, your page is... A visual experience A story to tell Opportunities to engage The best campaigns and the official Facebook blog : – March 2014

Founded in 2005 by S. Chen, C. Hurley, J. Karim. Acquired by Google in bn users. This is the most important web video community. Focus on content Objective: To be found and to obtain a click in order to increase the visibility To build a channel: – March 2014

Example : – March 2014

Example : – March 2014 Live streaming – mobile Applications

Conclusions From my personal experience, I remember: -The particularity of sport which transmits emotions -The need to create stories -To listen to the Internet users and to give them the floor, to be interactive -The specificities of the real-time related to the event -The need to communicate internally before, to obtain understanding and agreement of the hierarchy -To set up an editorial schedule – March 2014

Workshop Following the presentations this morning, set: Your own social media plan (10 min) -Overview of your Federation’s situation -Objectives -Tactics – March 2014

Questions? Thank you for your attention! Nadia – March 2014