The Role of the QM Institution Representative QM Institution Representative Training © MarylandOnline, Inc., All rights reserved.

Session Goals To help you:  Understand scope of the IR role  Understand the knowledge needed to implement QM  Think about planning your implementation  Know topics and content in IR Manual  Understand what additional webinar sessions will cover

Agenda for Today’s Workshop Overview of the webinar series and orientation to the role of the IR Subscription types – benefits and differences, what comes w/subscription Recommendations for getting started with QM QM core knowledge – QM principles, basic elements, talking points and current statistics, policies and practice guidelines, and the IR Manual Question & Answer session

8 Topics for QM IR Webinars 1.The Role of the QM Institution Representative 2.Using the QM Website and MyQM 3.What IRs should know about the QM Rubric 4.The IR role in Internal (Unofficial) and QM- Managed Course Reviews 5.The IR Role in Subscriber-Managed Course reviews for QM Recognition 6.Selecting and Registering for QM Training 7.Communication by, with, and about QM 8.The QM Implementation Plan

The IR Role

Selecting the Institution Representative  Day-to-Day involvement with the program  Experience training, teaching online, or working with online faculty  Authority - implementation decisions and information requests  APP/PRC Workshop (recommended)

Primary Responsibilities of the QM IR  Become the QM Expert  Educate your institution about the program elements, subscription benefits, and tools (IR Topics 1, 3-6, and 8)  Facilitate Communication  Know when, where, and what kind of information is necessary in your use of the QM program (IR Topic 7)  Use the Tools  Use the online rubric tool, QM IR site, MyQM (IR Topics 2, 4 & 5)  Coordinate Course Reviews  Run Subscriber-Managed course reviews (IR Topic 5)

Basic Full (Individual or Consortium) Statewide Subscription Rights & Benefits

Key Benefits to a QM Subscription  Research-supported online and blended course design rubric and rigorous review helps to ensure the development and delivery of quality courses and programs.  National recognition for courses which meet Quality Matters standards.  Peer reviewer faculty training provides professional development and a national certification for faculty teaching online.  Peer reviewers can participate nationally in online course reviews.

Know Your Subscription Rights  Access to the web-based rubric tool  One representative in the online IR Group; Access to QM Online resources & community  1 free seat in the “self-paced” Institution Representative Training  Quality Matters trainings, services and materials at the subscriber-discounted prices  Ability to conduct internal (unofficial) course reviews  Access to the web-based rubric tool  One representative in the online IR Group; Access to QM Online resources & community  2 free seats in the “self-paced” Institution Representative Training  Quality Matters trainings, services and materials at subscriber-discounted prices  Ability to conduct internal and subscriber-managed course reviews  License to conduct QM’s flagship rubric training – Applying the QM Rubric Rights with BasicRights with Full

Know Your Subscription Rights  Access to the web-based rubric tool  One representative in the online IR Group; Access to QM Online resources & community  1 free seat in the “self-paced” Institution Representative Training  Quality Matters trainings, services and materials at the subscriber-discounted prices  Ability to conduct internal course reviews and coordinate with Statewide Subscriber to for subscriber-managed course reviews  Access to the web-based rubric tool  One representative in the online IR Group; Access to QM Online resources & community  2 free seats in the “self-paced” Institution Representative Training  Quality Matters trainings and materials at subscriber-discounted prices  Ability to conduct internal and subscriber-managed course reviews  License to conduct QM’s flagship rubric training – Applying the QM Rubric  1 free seat in the Train the Trainer Training Affiliate RightsStatewide Subscriber Rights

Subscription Type affects Options  Internal (Unofficial) Internal QA, No QM requirements, fees, or certification  QM-Managed External QA, Courses must meet submission guidelines, Fees apply  Subscriber-Managed External QA, follows official QM process, no QM fees for review* *certification fees may apply  Customized Adapt for internal needs, No QM recognition or fees  QM-Delivered Prerequisite for all QM roles, Fees apply  Subscriber-Delivered Prerequisite for all QM roles; Trainer must be certified, Does not include PRC Course Review OptionsTraining Delivery APPQMR

Fee for Service  The following must be contracted for outside of the subscription contract – none come WITH the subscription unless specifically identified  QM training  QM course reviews*  QM publications * Course certification fee ≠ course review fee

Getting Started with QM

 First Steps  Train the Institution Representative  Internally promote QM as a faculty resource  Develop a plan  Governance, Engagement, Communication, Rubric Use, Course Review Policy, Participation criteria  Familiarize faculty & gain support  Develop QM cadre and internal capacity  Use QM Course Reviews to benchmark internal process

Know the Policies & Practices Key Policy/Information Documents: See IR ManualSee IR Manual (attached at bottom)  Course Review Policies and Processes  Course Review Glossary  Course Re-certification Policy  Course Review Certification: Guidelines for Certification of Multi-Section Courses  QM Intellectual Property Guidelines

About QM – Talking Points

The QM Principles The QM toolset and process  A faculty-driven, peer review process that is… Collaborative Collegial Continuous Centered - in academic foundation - around student learning

Talking Points for the QM Program National Benchmark Attracting International Participation Grounded in Current Research, updated regularly Continuous Improvement Model collaboratively developed Peer Review Model is Faculty Support Tool Comprehensive, Turn-Key Process Connected, providing professional development opportunities Recognized Quality Program

MONTANA WYOMING IDAHO WASHINGTON OREGON NEVADA UTAH CALIFORNIA ARIZONA NORTH DAKOTA SOUTH DAKOTA NEBRASKA COLORADO NEW MEXICO TEXAS OKLAHOMA KANSAS ARKANSAS LOUISIANA MISSOURI IOWA MINNESOTA WISCONSIN ILLINOIS INDIANA KENTUCKY TENNESSEE MISS ALABAMA GEORGIA FLORIDA SOUTH CAROLINA NORTH CAROLINA VIRGINIA WV OHIO MICHIGAN NEW YORK PENN MARYLAND DELAWARE NEW JERSEY CONN RI MASS MAINE VT NH ALASKA HAWAII PUERTO RICO VIRGIN ISLANDS Current Subscribers Consortium Subscribers Quality Matters Subscribers Statewide Subscribers

Key Facts  461 subscribers in 44 states, DC, Canada, Australia, Bermuda, Saudi Arabia  More than 800 courses through rigorous reviews, 603 meeting standards  6,669 individuals training in using the rubric The QM Nation: 23 QM trainers 53 Ind. Trainers 152 MRs 628 IRs 2836 Reviewers

Basic Elements of QM

 Consisting of:  8 key areas (general standards) of course quality  40 specific review standards  Including 17 essential standards  and detailed annotations and examples of good practice for all 40 standards The Rubric is the Core of QM

Standards Supported By Research  Broad compilation of DE literature and research  Latest update focused on recent research literature with emphasis on blended course design and emerging technologies  Literature review documents are available on the Quality Matters website. A searchable database will be available soon.

 Faculty development and training programs  Institutional distance learning policy development  Unofficial course review process  External quality assurance of online and hybrid courses  Guidelines for course development  Checklist for improvement of existing courses  Broader, online education QA programs  Regional and professional reaccreditation processes How institutions are using the Rubric

 Internal Unofficial reviews not required to follow QM process  QM-Managed Reviews Official review - QM manages and pays review team  Subscriber-Managed  Official review - Subscriber manages and pays review team Types of Course Reviews

Peer Course Review Feedback Course Instructional Designers and/or Faculty Developers Institutions Faculty Course Developers National Standards & Research Literature Rubric Course Meets Quality Expectations Course Revision Quality Matters: Peer Course Review Process Training Faculty ReviewersCourse continues to be offered

 On an official review, this consists of:  3 QM-Certified Peer Reviewers Pre-requisite: Current online teaching experience  The chair is a Master Reviewer Peer Reviewer with additional experience and training  One reviewer must be a subject matter expert  At least one reviewer must external to the institution sponsoring the course The Peer Review Team

QM Recognized Courses  Course reviews take 4-6 weeks  20-week window for reviews, including any amendments, to be completed  QM recognition is provided by year recognized  QM logo on course and catalog; registry on QM website  Course certification is valid for 5 years. After this, logo must be removed OR course must be re-certified through expedited process (see QM Course Certification Renewal Policy)

 Reported uses:  Provide specific and detailed peer feedback to faculty on the design of their online/hybrid courses  Serve as a quality threshold for new courses  Systematically and objectively improve old courses  Benchmark all Master courses  To market specific programs with QM certified courses  Quality process indicators for accreditation self- studies How institutions are using course reviews

Types of Professional Development  Delivery Options:  Online – virtual, asynchronous  Onsite – face-to-face, synchronous  Elluminate – virtual, synchronous  Focus:  QM Implementation  Prepare faculty and staff to hold QM roles  Faculty Development Workshops  Prepare faculty to design and improve courses

Faculty Development Workshops Course-focused Workshops  Applying the QM Rubric*  Build Your Online Course  Improve Your Online Course  Build Your Hybrid/Blended Course *Note: Flagship training is also required for QM Implementation Standards-Focused Workshops  Design that Welcomes Your Students  Create Measurable Learning Objectives  Choose and Use Media Effectively  Addressing Accessibility Standards Alignment Workshops  Investigate Learning Objectives and Assessments  Link Instructional Materials and Learner Engagement

QM Implementation: Role Trainings  Applying the QM Rubric (APPQMR)  Peer Reviewer Certification*  Applying the QM Rubric/Peer Reviewer Certification*  Master Reviewer Training*  Train-the-Trainer*  TTT/F2F: For face-to-face delivery of APPQMR  TTT/Online: For online delivery of APPQMR  Institution Representative Training* *Offered online only

Implementing Quality Matters Pursuing scalability and self-sufficiency  Applying the QM Rubric – pre-requisite for all following  Peer Reviewer Certification – generates certified peer reviewers (as eligible) and/or prepares all for informal/internal reviews  Master Reviewer – builds more independence, and potentially reduces expense, by staffing with own team chairs  Train-the-Trainer - internal trainer builds internal capacity for course reviews at lower cost  Institution Representative/ Course Review Manager – develops knowledge in implementing QM and lowers cost of running subscriber-managed course reviews

Peer Reviewers Current Online Instructor Applying the QM Rubric Workshop (online or F2F) Peer Reviewer Course (online) Submission of application & MOU (for certification) Independent Trainers Applying the QM Rubric Workshop Peer Reviewer Course (certification not required) Train-the Trainer Workshop Institution on Full or Statewide Subscription Master Reviewers Certified QM Peer Reviewer Experience on 2+ course reviews Master Reviewer Workshop Annual Re- certification Course Review Manager Applying the QM Rubric Workshop Institution Representative Course Institution on Full Subscription Institution Representative Designated by institution Institution Representative Course Implementing QM: Roles & Criteria

 Educate faculty about quality in online courses  Expedite the course development process and reduce time and labor in designing courses.  Provide professional development opportunities for faculty and staff  Threshold requirement for adjunct faculty  Inform teaching practices related to design and structure for BOTH online and F2F courses  Quality process indicators for accreditation self- studies How institutions are using QM Professional Development

Final Thoughts about QM

QM’s Role in Quality Assurance  QM looks at course design The harnessing of technology to deliver instruction and promote student learning  QM provides a process for peer-to-peer feedback for faculty in the continuous improvement of their course  Quality Matters is not the complete answer to quality assurance for online education, but it can be a critical component

What Quality Matters is NOT  Not about instructor content or delivery (it’s about the course design)  Not about faculty evaluation (it’s about course quality)  Not a win/lose or pass/fail test (it’s a diagnostic tool to facilitate continuous improvement of online/hybrid courses)

QM is about making online instruction as good as it can be  Improved courses  Engaged faculty  Reduced course development time  Ongoing faculty development  Quality benchmarking  Awareness & support for online learning  Institutional improvement 85 %

How can QM help you? Questions?

Thanks to YOU… Quality Matters! Fall 2010 © MarylandOnline, Inc., All rights reserved.