Working Families Success Network November 7, 2013

 What are strategies for keeping participants in our center services engaged on the road to “success”?  How are centers addressing some of the challenges that might cause participants to drop out?

 Sarai Garza, Financial Coach-Central States SER (Chicago)  Lars Gilberts, Director of Financial Stability – United Way Center for Financial Stability at Branches (Miami)  Sheryl Morris, CWF Site Director – Jane Addams Resource Corporation (Chicago)

From Southwest Solutions CWF site in Detroit:  Kevin Cornell - participant in Homeless Veterans’ Reintegration Program (HVRP)  Guisa Suttles - participant in Detroit GreenWorks Solutions

 Operated by Branches, partnering with United Way of Miami Dade – started in 2009 (branchesfl.org)  Informed by best practice and local experience consulting with micro-entrepreneurs on business/personal finances  Financial coaching based on Coactive Coaching and Central New Mexico Community College models  Train/serve 4000 per year / coaching for 350  70% of those coached are already employed

 Funders ◦ LISC since April 2011  Community Development Block Grant (employment services)  Community Walk-Ins (Affordable Care Act) ◦ United Way of Metropolitan Chicago ◦ IL Department of Human Services  WorkFirst, SNAP, Special Project (Opt-ins)  Key Elements ◦ Expanding the CWF umbrella ◦ Theory of Change

 Outcomes ◦ PY1: 230 new enrollees ◦ PY2: exceeded financial outcomes ◦ PY3: midyear exceeded credit score and net work  Demographics ◦ 83% female / 22% Latino / 75% African American ◦ 5% working at program entry ◦ 30% with criminal conviction / 30% without HS Diploma 

 A CWF built on a Manufacturing Training platform (training schedule creates a deeper client connection)  Served 1635 as site, 975 non-MSP participants  76% unemployed at entry  54% male / broad range of ages  42% African American / 26% Latino

1. Strong coaching relationships focused on incremental successes. 2. Timely use of relevant financial products 3. Incentives as a tool for re-connection 4. Intentional planning of work flow and staff time 5. Frequent monitoring with data

 Clients not disqualified on anything besides motivation  Setting Expectations ◦ Client Agreement ◦ Release and Disclosure  Financial Stability Plans ◦ Elicited ◦ Motivation ◦ Habits ◦ Short-term goals

 Completing a Plan  Creating Value  Reflecting: What has been / What they now want to be  Engaging in additional Financial Stability Plan(s)

C O A C H Model - Key Elements:  Partnering with the client to create financial goals, move through obstacles and hold them accountable  The client is the EXPERT on the client’s life; they have answers and we do NOT offer advice  Creative, Resourceful and Whole  Action, Accountability and Goal-Focused

TWIN ACCOUNTS  Created by LISC  Phase 1: $300 Loan  Phase 2: Secured Credit Card  Products help clients move beyond survival mode and into future thinking and planning.

 We all like FREE STUFF! (A part of the answer…)  A tool to reconnect with a client  Can grab attention when “life happens”  Donations from board members and businesses – from pizza parties to a Samsung tablet  Are WE part of the problem? What can we do??  More/better coaching training  Designated days and times for retention calls  Better cross-staff communication

Jane Addams Resource Corporation FOC Flow Chart Job Placement Appt. Job Developer General Orientation Appt. Financial Coach Appt. Income Support Coach Appt: Career Coach Digital Literacy Classes Job Readiness Training Appt. ACA Enrollment New Resources ACA and AmeriCorps Appt. Financial Coach Financial Only Manufacturing Orientation Manufacturing Training Digital Literacy Classes Education Programs

 Frequency of Contact

Social Innovation Fund - Performance Benchmarks Year 3 Jane Addams Resource Corporation Date of Report30-Oct Months Remaining3 Required# Done% Done# Needed / MonthPg Ref # Receiving 2 of 3 Services (OP) # Receiving 3 of 3 Services (OP) # Completing Combined Financial Assessment (FS) # Obtaining Employment (ES) # Retaining Employment (Verified) > 90 Days (ES) # Retaining Employment (Verified) > 180 Days (ES) # Retaining Employment (Verified) > 365 Days (ES) # Increasing Net Income (FS) # Increasing Net Worth (FS) # Increasing Credit Score (FS)

 What new ideas do these presentations spark?  What are other engagement retention strategies that work for you?