Unit 3 College Education Searching for a Change

Objectives Focus Warming up 4.1 Giving directions 4.2 Talking about departments 4.3 Taking a message Sum-up

Objectives When the learners finish learning this unit, they should be able to ask for and give directions talk about departments give and take telephone messages Content

Focus Company departments Content

Warming up Q1: What department does an accountant work in? (Accounts) Q2: Which department does a sales representative work in? (Sales) Q3;Where are the visitors welcome? (Reception) Q4: Which department makes sure the factory’s products are well made? (Production) Q5: Which department develop new product? (R&D) Content

4.1 Giving directions A. Presentation and listening 1.Listen to this receptionist talking to three visitors. Match the numbers to the departments on the book. Content

Suggested answer: First floor: Personnel Second floor: After-sales Third floor: Marketing Content

2. Discussion: Q1: On which floor do you think the reception should be? Q2: Can we locate the Accounts on the 1st floor? Q3: Can we locate the After-sales on the 4th floor? Content

B. Language focus 1. Students study the examples on the book. 2. Answer the questions according to the examples: Q1: Where’s the store room? Q2: Where’s the women’s toilet? Content

4.2 Talking about departments A.Presentation and vocabulary 1. Complete the paragraph with the words in the box on the book. Dispatch Marketing Accounts Slaes Research and Development Purchasing After-sales Personnel Production Content

2. Listen to the recording and check the answer. Suggested answer: 1) Marketing, 2) Personnel, 3) Accounts, 4) Research and Development, 5) Sales, 6) Dispatch, 7) Purchasing, 8) Production, 9) After-sales Content

B. Reading 1. Read the letters on the book and decide which department they should be sent to. 2. Reread the letters on the book and underline the key words that led to the decision. Content

Suggested answer: 1) Accounts: cheque, payment, invoice 2) Personnel: CV, experience 3) Purchasing: enquiry, catalogue, price list, discounts, delivery dates 4) Marketing: advertising rates, market Content

C. Listening 1. Look at the departments. What kind of work do people do in each of them? Sales Personnel Marketing Accounts After-sales Content

Suggested answer: Sales: order, dispatch, accounting, customer, catalogue, price list Personnel: recruiting employees, CV/ resume Marketing: advertisement, promotion, seminar [schedule, venue, brochure, guest, speaker] Accounts: cheque, payment, bill After-sales: customer / clients, complaints, problem solving:e.g. spare parts [worn out, break down] maintain, hotline. Content

2. Listen to the people talking about their work and do the matching. Sales Maria Personnel David Marketing Accounts After-sales Content

4.3 Taking a message A. Presentation and vocabulary 1. Look at the note on the book and check if the information is clear. 2. listen to the recording and correct the errors in the message. Content

Suggested answer: From: Ms Pelham Of: Bella Travel Phone; Please call Content

C. Language focus 1. Study the examples on the book. 2. Fill in the blanks. 3. Listen to the recording and check the answer. Content

Suggested answer: 1) at, 2) at, 3) at/in, 4) on, 5) at, 6) in, 7) on, 8) in Content

D. Language focus 1. Listen to the recording of the conversation in 4.3 A for phrases used in asking if someone is there and in leaving messages. 2. Study the examples 3. Pair work: practise the dialogue by following the flowchart. 4. Demonstration (2 pairs) Content

Sum-up the vocabulary of company departments; how to give simple directions; how to take messages Content