Hospitality Professional Certification

American Hotel & Lodging Educational Institute® Our mission statement: Continue to be the premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.

American Hotel & Lodging Educational Institute® Founded in 1953 Non-profit organization World’s largest developer of training and development solutions for the hospitality industry Offices in Florida, Michigan, and India Preeminent leader in hospitality certification 90 licensed affiliates in 50 different countries Over 100 products in a variety of training media (online, video, print, distance learning, mobile applications)

American Hotel & Lodging Association (AH&LA) Based in Washington DC World’s largest hotel industry association Representing 1.8 million Hotel rooms with over 15,000 member properties Serving the hospitality for more than 100 years The Educational Institute is the non-profit educational and training arm of the association

Market Segments Qualified Hospitality Employees Qualified Hospitality Employees General Managers Department Managers Department Supervisors Line-Level Employees General Managers Department Managers Department Supervisors Line-Level Employees Corporate Hotels Management Companies Individual Properties Corporate Hotels Management Companies Individual Properties Videos Textbooks Seminars Program Development Videos Textbooks Seminars Program Development Self-paced Hospitality Courses Self-paced Hospitality Courses Textbooks Print Materials Online Courses Proctored Exams Textbooks Print Materials Online Courses Proctored Exams LODGING INDUSTRY Professional Certification Professional Certification Training Media Independent Study

All Training Should Lead to…

Professional Certificaiton

Professional Certification What is Professional Certification? Distinction of Excellence The Standard for the Industry Acknowledgement of skills and competencies required to succeed in your position

Professional Certification Why should you certify? Validation of position Motivator Recognition Builder of pride and self-esteem

Professional Certification Over 20 Certifications Executive Level Department Heads Managers Supervisors Line

Application Qualification Proctored Examination (paper-based or online) Proctored Examination (paper-based or online) Certificate & Pin Certification Process

Industry Leaders Using Our Certifications Those who highly support Professional Certification Choice Hotels Best Western International Hyatt Hotels InterContinental Hotels Group Marriott Wyndham Worldwide Ritz Carlton

Security Certifications CLSD® Certified Lodging Security Director CLSD® Certified Lodging Security Director CLSS® Certified Lodging Security Supervisor CLSS® Certified Lodging Security Supervisor CLSO Certified Lodging Security Officer CLSO Certified Lodging Security Officer

Director

Certified Lodging Security Director Updated review materials and exam to include information from: Department of Homeland Security (DHS) USA PATRIOT Act Occupational Safety and Health Administration (OSHA) Centers for Disease Control and Prevention (CDC)

Certified Lodging Security Director Who should apply? Security director at a property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues. Tourism Police Officer who provides tourism oriented security.

Certified Lodging Security Director Fee includes: Exam Preparation Booklet Resource Materials CD Exam Certificate and Lapel Pin upon successful completion of the exam – Exam consists of 150 multiple-choice questions that must be answered within a three hour time period. – Exam passing score: 75% – Recertification: every 5 years

Supervisor

Certified Lodging Security Supervisor Who should apply? A qualifying supervisor is a person who supervises two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews

Certified Lodging Security Supervisor Fee includes: Study material Exam Certificate and Lapel Pin upon successful completion of the exam – Exam consists of 125 multiple-choice questions that must be answered within a two hour time period. – Exam passing score: 70% – Recertification: none

Officer

Certified Lodging Security Officer Who should apply? Lodging Security Officer

Certified Lodging Security Officer Certified Lodging Security Officer (CLSO) uniquely integrates three training functions: Skill and Knowledge Training Performance Assessment and Testing Recognition and Achievement

Certified Lodging Security Officer Recommended Study Resource: The Lodging Security Officer Program is a beneficial tool in preparation for the Certified Lodging Security Officer (CLSO) exam Skill and Knowledge Training Performance Assessment and Testing Separate fee applies.

Certified Lodging Security Officer Fee includes: Exam Certificate and Lapel Pin upon successful completion of the exam Study resource is NOT included. – Exam consists of 60 multiple-choice questions that must be answered within a one hour time period. – Passing score: 70% – Recertification: none

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