BANK WIZARD Bank account verification Presented by: Aidan Sparrowhawk Date: 18 th September 2007

BANK WIZARD

“Without bank account validation, most organisations experience a data entry error of between 2% and 8%. It is estimated that the cost of these errors to UK businesses is £1.56bn each year.” “50 million Direct Debits and 2 million Direct Credit rejections each year resulting in delayed receipt of payments.” “…an average cost of £30 to fix each rejected payment.” BACS Research May 2007 “Without bank account validation, most organisations experience a data entry error of between 2% and 8%. It is estimated that the cost of these errors to UK businesses is £1.56bn each year.” “50 million Direct Debits and 2 million Direct Credit rejections each year resulting in delayed receipt of payments.” “…an average cost of £30 to fix each rejected payment.” BACS Research May 2007

Bank account validation QAS, George West House, Clapham, London, SW4 0QL 5.QAS Ref

Benefits Ensure details can exist Supplement/correct data provided Pick up errors at point of capture

Implications of getting it wrong Financial (£30 average to fix) Administration Reduced citizen perception

Benefits of getting it right Improve collection/payment processes Save transactional and administrative costs Free up resources

Why BANK WIZARD? A leading bank account validation system Valid and accurate bank data Supports rigorous validation requirements Regular updates

What our customers say… “Direct Debit is our preferred payment collection methods for a range of services – BANKWIZARD allows us to process payments efficiently and sits perfectly alongside our mission statement to bill and collect local taxes efficiently and effectively and continuously improve our services” Malcolm Hayward, Wolverhampton City Council

Using suppression for proactive data quality improvement Presented by: Elaine Roche

Database degradation 13%* 600,000* 14% per year *Source: ONS 1.2 m

What is Suppression data? Goneaway / Movers Change of Address Deceased Preference Service

QuickAddress Batch with Suppression “86% of respondents see clear benefits to suppressing data” QAS suppression research July 2007

Compliance 42% Improved citizen Perception 79% Why does suppression matter? Ability to make informed decisions on accurate data – 39%

Assess the state of your data Employ QAS data audit Stage 1

Stage 2 What can you do about it? – Use QuickAddress Batch to clean your database

Stage 2

Why? Because data isn’t static E.g. Elaine Roche Aug 04: Moved Cork, Ireland  Gunnersbury Ave, Acton Aug 05: Moved Gunnersbury Ave, Acton  Honeywell Rd, Clapham Aug 06: Moved Honeywell Rd, Clapham  Balham Grove, Balham Name and address captured pre-2006 is no longer accurate Valuable contact information lost

Solution? – Use QuickAddress Batch to clean and suppress Stage 2a

– Use QuickAddress Batch to maintain over time Stage 3

Benefits of suppression Cost savings Improved citizen perception Reduced risk of fraud Compliance Internal joined up working Ability to make informed decisions based on accurate data

What can you do next? Request free data health check Contact your account manager for a free copy of Butler Group Technology Audit

Electronic Data Updates Making your life easier

Dislikes

Presenting EDU

What does it mean to you? Improves processes No regular data updates One less task on your to do list Impact on level of service Consistent service Distribute benefits correctly/tackle fraud

What does it mean to you?

Authentication for the public sector Presented by: James Blake

Authenticate

Scale of the problem ID theft 'costs UK £1.7bn a year‘ ‘£35/person’ Home Office Minister Andy Burnham Feb 2006 “In benefits thieves stole an estimated £700 million of public funds.” Department for Work and Pensions

Where do you authenticate individuals? Where do you authenticate citizens? Revenues and Benefits Parking permits Self service HR Contact channels Face to face Via post Contact centre Websites

How can you authenticate customers? Documentary evidence Electronic authentication Database OR

What currently does “proof of identification” mean? Typical Requirements: Photo proof Passport, Driving License Proof of address Driving License, Utility Bill Fake ID’s Stolen ID’s

How to commit ID Fraud

“You name it we fake it”

What’s the cost of doing it this way? Processing/Storage Training Customer Service

What is electronic authentication? Proves your customers identity by comparing bio-graphical information given at point of application against data held within authoritative databases

What is Authenticate for Public Sector? Validation Proving an identity exists Verification Proving the applicant is the owner of that identity ….does James Blake exist? ….am I James Blake?

Functional Overview Authenticate Capture Fields Validated Name and Address Date of Birth Time at address Former Addresses Time at these addresses Male or Female Telephone Numbers No of Dependents Bank Details Owner Occupier PAFER Name Address Data Input Yes No Authentication Index Authentication Secure Internet Connection Validation Verification High Risk Alerts Matches RDC

What are the benefits? Fraud Paperless process Customer service Compliance

Thank you for listening